Bunches.co.uk Reviews

4.7 Rating 198,031 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed on the amont flowers or the lack of them. Not value for money in my mind”

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Posted 4 months ago

“I've always been happy with service and quality, but sadly this time, service good but disappointed with flowers received for my cousins birthday 🎂”

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Posted 4 months ago

“Sadly the Bunches I have been sending are quite small. Of course no recipient would complain, why would they?”

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Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 months ago

“Not very happy, ordered with a local company to deliver local , they came via Royal Mail. Not at all like their picture, yes they came with buds which eventually came out , but quite a small bouquet was deliver rather than what I thought I was getting online- Couldn’t get a precise delivery time due to it being Royal Mail”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 months ago

“Not overly impressed by the bunch of flowers received. Felt underwhelming compared to the pictures.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 months ago

“Bouquet is not the same of the picture”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 months ago

“I have always used bunches and been very happy ,on this occasion i was a bit dissapointed as what i ordered and what turned up ,was not as i thought.i looked back on my order to clarify what i had ordered and it was not as the pic my friend sent me ,that said she appeared happy with her flowers .”

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Posted 4 months ago

“I asked for delivery on a specific day and was not delivered until the next day.”

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Posted 4 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 93% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 months ago

“I was very disappointed in the flowers, they were half the size of the picture on website and despite emailing to say this I've yet to receive a reply!!”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you were disappointed with your flower gift. We can confirm we replied to you yesterday at midday, and we are awaiting a response from you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 months ago

“Disappointed with the delivery time, the flowers were delivered after six o clock in the evening. My friend Birthday was nearly over”

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Posted 4 months ago

Thank you for your email. We are sorry you were disappointed with the time of day the flowers arrived. We do advised on our website that deliveries are carried out until 7:30pm. we do not offer timed delivery slots I'm afraid. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards

Posted 4 months ago

“A very mean little bunch for the money.”

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Posted 5 months ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 4 months ago

“Buenos días: El ramo que llegó no tenía nada que ver con el de la foto. El que se entregó era muy pobre. Me llevé un disgusto porque era un regalo.”

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Posted 5 months ago

“Usually I receive an excellent service from Bunches but the pot of flowers recently received was poorly packed with the result that soil had spilt inside the box. Now this may have been the fault of the delivery company DPD ( as the bottom of the parcel was sagging with the weight of the soil) but I won’t be buying plants in pots with soil again.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 months ago

“My flowers hadn't arrived 2 days after they were due. I contacted Bunches who said they would organise a refund. 2 weeks later, and despite chasing for my refund, no money has been returned.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 months ago

“Especially disappointed with the "cake" which turned out to be a pack of 2 Mr Kipling type. Definitely not value for money, very disappointed”

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Posted 5 months ago

“Delivered day late. I emailed customer services and have not had any response. Disappointed!”

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Posted 5 months ago

“I have used bunches on several occasions and have always been pleased with the service given up until now .i offered a hamper .i was told it would be delived on the selected day then told it was on its way then nothing. I kept looking at my emails but no more news . Eventually I saw that the hamper had been delivered but not to the address I had given it had just been left at the front of the flats and not to the address. Anyone could have picked it up and I know for a fact my friend was in all day .i had to text my friend to tell her a parcel had arrived . I am disappointed with this and will not consider using you again.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with the correct order number, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“Unable to complete a full review as our friend didn't receive the flowers. The flowers ordered did look beautiful from the picture and the offer of next day delivery was good.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry that the flowers were not received. We received information from Royal Mail that the person was not known at the address provided at the point of purchase and they flowers were then returned back to us. If you would like us to look into this further, please reply to the email sent to you confirm the address and we can then review this. Kind Regards Bunches

Posted 5 months ago

“i accumulated years of posey points and greedy, dishonest Bunches removed them! i now use other vendors as well as bunches. WORSE out of the blue came a charge to 'track' delivery. i do not need this yet there is no option to remove it. it is bogus and I think it is probably illegal.m you are an unnecessarily greedy company,, it's a shame because the flowers and service is good.”

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Posted 5 months ago

“Very disappointed with the dried flowers I ordered, Never had anything but superb flowers from bunches. This time my friend phoned me and thanked me for the flowers which were for her 82 birthday but said she hoped I didn't pay much for them as they were not up to the usual standard.”

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Posted 5 months ago

Bunches.co.uk is rated 4.7 based on 198,031 reviews