Bunches.co.uk Reviews

4.7 Rating 199,727 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,727 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two bouquets, one as a letterbox bouquet. Both had heads broken or missing. When I wrote and complained, I was sent a drab funerial bunch as compensation. I thought they might have taken a ittle more notice of the sort of flowers I ordered. A replacement would have been nice.”

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Posted 3 months ago

“We were unhappy with the quality of the bouquet this time.”

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Posted 3 months ago

“Ordered the flowers to get delivered on christmas eve. They arrived on the 27th. Paid £5 for delivery and it came 3 days late”

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Posted 3 months ago

“I ordered flowers for my friend's Silver Wedding on Christmas Eve. As there was nobody in when delivered the courier put the flowers in the greenhouse at the back of the bungalow, but did NOT put a message through the door to say there had been a delivery. On 28th Dec I rang my friends as it was not like them to not say thank you, needless to say they had not found the flowers. By this time they were past their best, so this was a great disappointment to my friends and myself. I would suggest you tell your couriers to always put a note through the door if recipients are not home when flowers are delivered.”

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Posted 3 months ago

“Cheep flowers cannot go wrong but when we got them 5 carnations and lots of leaves certainly whas a shock and to arrive in a flat box thay say can fit in a letterbox (thay must have big letterbox )dident know weather to cry Or laff never again”

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Posted 3 months ago

“I’ve had flowers delivered from other companies these were by far the worst very frugal for the price my daughter was really disappointed I won’t be ordering from bunched again”

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Posted 3 months ago

“Flowers arrived at destination partly broken. A number of buds come off due to transit or bad packing Poorly respond from customer service”

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Posted 3 months ago

“Not as good as other orders I’ve had, very small bouquet and didn’t look as good as the picture. Dissapointed which I’m usually not”

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Posted 3 months ago

“Delivery was late and they were unhelpful. Reverted to to their terms and conditions when complaint was raised.”

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Posted 3 months ago

“The flowers arrived and were lovely, but they were not delivered yo the door, they were left in rain at bottom of drive and the card I chose was ruined. I paid for large bunch of flowers and personalised card to approx £60, not impressed.”

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Posted 3 months ago

“This was a gift and was very disappointed to hear that the plant did not last and buds did not open and just fell off. I am so glad my Aunt told me and I will not be ordered again”

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Posted 3 months ago

“Delivery good but flowers not best very limp and a few broken”

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Posted 3 months ago

“Flowers were late, not your fault, but did not look anything like your promotion photo.”

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Posted 3 months ago

“Christmas boquet was 'rangy' and past it's best - not the standard I expect from Bunches. Have used for years and am usually delighted. Also this year no orietal orchids in the selection - my Auntie's favourite flower at Christmas”

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Posted 4 months ago

“This is the second time I hve problems with delivery from Bunches its not the company but the delivery which is the problem Royal mail is the delivery people and my flowers should have been delivered on the 21st December to and elderly lady they were not delivered as they said no one was in they told me that they would be delivered the next working day but they were delivered on th 24th December looking very sorry for them selves Unfortunately I will not be using Bunches again due to this event Sorry for the company but you need to get your delivery service sorted out Thank you Sheila Smith”

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Posted 4 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 months ago

“I ordered 3 boquets for Christmas Gifts. Two bunches were top class but one bunch had flowers missing as per description. I telephoned customer services and they said they would replace the said bunch. this was on 20/12 2024 and still not received replacement 2 weeks later although customer service said it would be delivered within 2 days. If this is their customer service, I will not use them again. Mr B. Newman”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry that the replacement has not been received. We can see this was delivered on the 22nd December, please contact us on 01623 750343 to discuss this further. Kind regards Bunches

Posted 4 months ago

“Love bunches ! This time pretty disappointed, ordered to be delivered Friday, flowers eventually arrived very late on Monday, which meats flowers were past their best and didn't bloom properly. Delivery was issue, which appreciate is a third party.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your selected date. Please pop us and email so we can review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 months ago

“Very unhappy with the carnations sent to Christine Brown in IOM for Xnas”

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Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 months ago

“Been using Bunches for a number of years now and never had a problem until now. I ordered letterbox gifts for my 2 sisters as a Christmas gift to be delivered on 23rd December. I was informed on Friday 20th that they would be delivered the following day (to early) I was then notified that they couldn’t make delivery of one of the packages and that it would be delivered on Sunday (still too early). These were letterbox deliveries , where’s the problem? I was not informed of any actual delivery confirmation for either of the packages. Fortunately my sisters both let me know their packages were received. What do I do for their birthday flowers this year???”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower deliveries. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 months ago

“Very disappointed that not only was it delivered in the evening but some of the flowers were broken. Alongside 2 other bouquets my daughter had received these looked like they had been "nicked from a graveyard" . Will not be using these again?”

Helpful Report

Posted 4 months ago

Bunches.co.uk is rated 4.7 based on 199,727 reviews