“Always been pleased in past the latest very disappointing!”

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I was really disappointed with the Harvest Festival bouquet which I sent to my sister-in-law on her arrival home from hospital. It looked nothing like the picture, so therefore I will not be ordering from you again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Poor, died after 3 days”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Got a completely random message on the card not the message requested even said was from someone else”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Bought them for a special birthday when arrived did not look half as good as the picture shows. Dead within a week while basic supermarket flowers at a fraction of the cost were still full of life! Very disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“After receiving an email to say the flowers had been delivered we found out that they were delivered to the wrong address and returned. Bunches never notified us. We only found out by chance (our curiosity in checking the RM tracking to see what time they were delivered). Having gone back to Bunches to ask for them to be redelivered we were told the address error was our fault and the flowers had been delivered - end of story. We were told we'd have to order again and pay again. A succession of customer services reps were disinterested to the point of rudeness. Won't use them again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you have provided an incorrect address that led to the order being returned to us. We are not informed the gift has been refused until this arrives back at our warehouse at which point we do contact our customers to let them know of this. As the incorrect address was not a Bunches error we are unable to provide a replacement free of charge, however, we can see that we did honour the 25% discount code again so that a replacement could be sent at a discounted price. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches.

Posted 3 years ago

“Wasn’t the best and really overpriced quite disappointed in the flowers feel like I could of had a better bunch from local supermarket”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“The flowers were lovely but the card I ordered to go with them that included a nice message and who was sending them was not put in the box. The recipient didn’t know who sent the flowers and therefore couldn’t thank me.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I ordered flowers to my friend, believing they would get to her the next day, but they arrived two days later! Not good service”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I've spent a lot of money at Bunches over the years and last week I spent more than £75 only to find that chocolates I had paid for to accompany flowers didn't arrive. When I asked Bunches to comment they sent the same small box of chocolates to my sister to compensate for her disappointment, especially as I had sent similar items to my other two sisters who got their chocolates. I made it clear that this put the matter right. Not for me it didn't. I expected at least a bigger box. I told Bunches. Made no difference”

Helpful Report

Posted 3 years ago

“Bunches have ignored my unsubscribe request THREE times now. Shame”

Helpful Report

Posted 3 years ago

“I ordered my mum’s Birthday flowers to arrive on her birthday I ordered them in advance a lovely bunch of autumn flowers to cheer her up as I was unable to visit her on the day I was very disappointed that they didn’t arrive until the day after. 😢”

Helpful Report

Posted 3 years ago

“fleurs livrées sans vérification de l'identité......donc livrees a la mauvaise personne pas d appel telepphonique pour demander l'adresse exacte... comme compensation ils m'offrent une remise sur mon prochain achat!!! ma petite fille n'a pas recu ses fleurs pour ses 10 ans”

Helpful Report

Posted 3 years ago

“Very disappointed with the flowers that were delivered. Emailed the company but not very helpful. Even when the flowers came out within a couple of days they were beginning to droop.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear this. We will be in touch with this very soon to make this right for you. Kind Regards Bunches

Posted 3 years ago

“Good product, poor management, a worthless guarantee of delivery - passed the buck to their agent (DPD).”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with delivery service of your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 3 years ago

“Arrived on time but is was nothing like the image on the website. Very disappointing”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 3 years ago

“My order arrived one day after the recipients birthday because unlike the other Florists I use Roal mail would not leave it on the step it was then delivevrref the next day with the flowers badly damaged with three of the main blooms unusable I wrote to Bunches asking for a replacement bunch. No reply”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been unhappy with your gift. It would appear we did not receive your message.. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Hey. I have to put very poor because I don’t know if my wife received them, we are separated and she won’t talk to me so I sent flowers with a note in the hope of an answer or reply… The Dpd driver left them on the doorstep. He didn’t deliver to number 80 as I asked. I’ve used bunches for years with no issue but this time when I mattered most to me. It didn’t work out.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Really disappointed. Didn't get a chance to photograph but flowers on their very last legs 6 days later. Not good.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Asked for a delivery date of the 18th, they tried to deliver on the 17th but as a business address no one there to accept them. They didn’t even try to deliver on the 18th, and eventually delivered on the 19th……so the flowers had been from depot to depot over 5 days and of course did not look there best once delivered. It was important to me that they be delivered on the 18th as it was a anniversary of a death. So disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear this. We will be in touch with this very soon to make this right for you. Kind Regards Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews