“The flowers coming on time and the brownie I ordered with the flowers were the only good things about this. Flowers looked nothing like they did in the picture and thought they’d be lovely for mine and my girlfriends 2 year anniversary. Never been so disappointed by a bunch of flowers, I’d honestly recommend anyone to get a bunch of flowers from a petrol garage before purchasing on here. The smallest bunch of flowers I’ve ever bought n for the price absolutely disgusting. Would not recommend”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Arrived late so I’ll just stick to other delivery services I’ve used before that are always on time”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your selected date. Please pop us and email so we can review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Really poor flowers for the money.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Felt embarrassed when I saw what had been delivered to my wife on her birthday. Had to go to Tesco’s to buy more flowers to bulk the arrangement out”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers were left down the side of the house for 2 days and when opened, half were dead and looked nothing like the picture. After contacting customer service I was simply told......that's how they are! Definitely won't be using again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the flowers. After looking into the order we can see that you contacted us the morning after the delivery to say the flowers had been located and you were concerned the bunch appeared smaller than shown on our website and provided an image of the flowers. We informed you that our flowers are sent in bud and would need a little time to fully bloom, we also advise the guard petals would need to be removed. We do offer a 7 day freshness guarantee, therefore if the flowers didn't last please do not hesitate to contact us again. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Apparently the flowers were refused on an attempt to deliver but the recipient says this is not so so I don’t know if they were taken to wrong address.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“To be honest, really disappointed! I order from here for the first time and for a £30 bunch of flowers, it wasn’t what I expected and had better flowers for under £10 from a local shop! I complained and said stick with them and my wife ended up throwing away after 4 days when they weew gauranteed for a week. Really disappointed”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Would have expected more flowers The Gyp was not that fresh. Will not use them again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“12 carnations for 26 quid. Not worth it.. Terrible customer service”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and we advised for you to allow the buds to bloom and if you remind unhappy to contact us again. Kind Regards - Bunches

Posted 3 years ago

“Totally misleading orders, with awful customer service. The bouquet had less than a quarter of flowers advertised. When I sent in a complaint, they basically said it would be ignored because it was more than 14 days after the order was made. What a disappointment! Never again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been unhappy with your order. As explained on our website we do require any complaint to be made within a 14 day period as it can be difficult for us to take this further with our supplier after this period. Please accept our sincere apologies for any disappointment this matter may have caused. Kind regards Bunches

Posted 3 years ago

“I ordered roses for my wife’s 3rd wedding anniversary on 18th sept and they all fell apart in 3-4 days and they all were disposed of on the 5th day and they didn’t look nice, they were also left outside without us knowing until I received a text”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers arrived ok but within a couple of days they were had died. Not very happy.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Very very disappointed! Delivered a day late. Have had letterbox flowers before but these were awful, never picked up once in water and we’re just wilted!”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Have used bunches before and been really pleased with them. So used them again to send them some flowers for my mums birthday. However this time they haven’t lasted a week while other flowers she received are still going strong.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Not impressed. The number of stems compared to picture and description was poor. The roses died by the second day and carnations wilted shortly after. The arrangement did look lovely for the first day. Due to the quality, I won’t be using this service again. Better quality for more competitive prices elsewhere.”

Helpful Report

Posted 3 years ago

“My order never arrived!! My sister has used Bunches several times and recommends you..but I don't think I will use again!! Very very disapointing. My money has gone but I..or rather, my sister....has received nothing!! Very poor show...”

Helpful Report

Posted 3 years ago

“I’ve used bunches many times however the last flowers I ordered were drooping after only three days by day six they had to be thrown away. Very disappointed. My dad has just passed away and wanted to cheer my mum up.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers I ordered arrived in very poor condition,very embarrassing considering they were an anniversary gift.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“I have been buying flowers for other people on Birthdays and Christmas etc. This last order for my wife was a complete waste of time and money. The flowers were all half way dead when they arrived and by the time I threw in the trash bin there was better looking weeds in my garden.6days for a buch of flowers at the price it cost me is not good. I am sorry but I will be buying from a local florist next time. Brian Wildgoose, Skipton.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed with this delivery, one very crushed box that looked as if it had been stood on and a bunch of flowers that didn't look very healthy at all, in fact they died and were thrown out on the fifth day. The box was damaged so much that I took photographs of it, its a pity they can't be uploaded with this feed back. As a 51st wedding anniversary gift, they were a waste of money. 100% totally dissatisfied.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews