“Very disappointed with delivery dates and condition of packing/flowers. Ordered two days before needed and bouquet arrived three days late with bashed box, it had leaked and the card was soaked, and flowers were half dead. I appreciate this was due to the courier, Royal Mail, but very disappointing for the recipient, and thought needs to be given to changing courier service for a more reliable one. This is not the first time I’ve experienced problems with delivery but gave the benefit of the doubt on the first occasion!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Terrible service had ndd never arrived wasnt contacted by anyone after 3 days i gave a call to customer serviced who didn't help at all to track the parcel eventually had to email took 2 days for them to tell me the parcel is lost!!! Got a refund but man service top to bottom so bad”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Disappointed with the flowers, box crushed, flowers all bent”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“Flowers sent for a birthday. Very poor quality. Heads broken off roses. Many flowers dry and browned. Replacement offered. One week later still not arrived. I will not use Bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear of the disappointment caused. After looking into this we can see that we are awaiting a reply from you regarding your last email. Please review this and let us know how you would like us to proceed. Kind Regards Bunches

Posted 3 years ago

“Did not last for 5 days very disappointing to say the least”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Was surprised at how small the flower bouquet was quite disappointing 😬”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers had wilted possibly the roast bunch I've ever ordered and I paid alot pf money”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“The flowers arrived and most did not open the gypsophila was dead I cut the stems and added the flower water support but alas the vase of flowers are dead very unsatisfactory”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“Flowers were not delivered on date I selected and I gave plenty of notice for this order. The flowers didn’t last long when recipient received them, only about a day of lucky. Quite disappointed especially as these were ordered for anniversary of family members death.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Really disappointed with what was received as this was completely different to the image shown on site.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Would not use again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Now you sent me this reminded me I should have called I’m sure I ordered birthday cake for my 90 year old mum but she did not get it very poor”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Your service is very poor. I ordered some flowers a candle. I did make a slight error in the address and the flowers were returned to you. You said the flowers had died and were disposed of. What about the candle which I had paid for? What happened to that? I did send you the correct address when I realised I had made an error.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“V disappointed in recent flowers sent to my sister, Mrs Susan Hallett on her golden wedding anniversary. Flowers drooped and dropped their heads within 2 days of assival. You have replaced them for her. Thank you.”

Helpful Report

Posted 3 years ago

Thank you for your review we are very sorry to hear the flowers received were not of the quality you would have expected, this is very disappointing. We are please to hear however that our customer support team have rectified this for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Very disappointing. Flowers turned up 1 day late, box and flowers were a little battered and the roses lasted 3 days maximum.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers arrived later than expected and didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Bought these to cheer a friend up and they look literally nothing like the picture. The flowers were so small she trimmed the stems and put them in a wine glass. They did not bloom at all. I would have been better picking a bouquet up at a petrol station. Really disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“They delivered in a different place and when ( after 2 days ) the flowers arrived to the right place, they were obviously damage. And they didn’t answer in the costumer services.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers didn’t last 4 days. Dead. Very bad”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“This is the first time that I’ve had to complain about Bunches’ service. The freesias were purchased for my partner’s birthday, and were truly in a very sorry state when they arrived. I had to throw them out after only TWO DAYS. Both my partner and I were extremely disappointed in the very poor quality of this product, and the very least I would expect from Bunches is a full refund. My ONE STAR review should have been ZERO. Keith Lofthouse.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“For the first time after both sending flowers and being the recipient I was very disappointed with the quality of the flowers sent as a birthday gift to my friend. There should have been a cake with the flowers but my friend did not mention this when she contacted me to say thank you.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews