“Very disappointing, delivery a joke!”

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent order. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Allowe me to select Sunday delivery and then delivered on the Monday. If I’d know I would have chosen the Friday rather than miss the birthday. Delivery disclaimers aside, don’t say you can do Sundays if you can’t. Never again. Unsubscribed”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“This was the second time I had ordered from bunches. The first time was great. This time sone the flowers were brown and the bouquet was very disappointing to say the least. This was part of a retirement present and I was quite embarrassed at giving them to the recipient. I did want to take pictures to send a complaint back to bunches, but I ran out of time to fo this. I won't be ordering again from bunches.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The orchids that I ordered for my wife were very disappointing. They looked very bedraggled out of the box and never really perked up. I couldn't say they were dead and my wife kept them for 7 days but I've bought her orchids previously from other places that lasted 5 or 6 weeks.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“I ordered flowers for my granny’s birthday as I was on holiday. I saw them when I went to visit her. They were wilted and sparse. The cake was very tiny and so were the chocolates. Very disappointed and not worth the money.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Disappointing and over priced, wouldn't use this service again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Quite disappointed actually, thought they looked like something from a petroleum station . Sorry but quite upset.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Nothing like in the picture. And £25 not worth it....”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Delivered on the wrong day. I emailed twice but didn't get a reply”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that your gift didn't arrive on the date you would have liked. We will be in touch with you very soon about this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Flowers arrives 6 days late!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I was not impressed with the service as my Aunt did not receive the flowers till 6pm when her birthday tea was over.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear the gift arrive later than you would have liked. We can see that the gift arrived at 17:09, we do explain in our delivery terms that gifts arrive between 8am-6pm. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“The flowers coming on time and the brownie I ordered with the flowers were the only good things about this. Flowers looked nothing like they did in the picture and thought they’d be lovely for mine and my girlfriends 2 year anniversary. Never been so disappointed by a bunch of flowers, I’d honestly recommend anyone to get a bunch of flowers from a petrol garage before purchasing on here. The smallest bunch of flowers I’ve ever bought n for the price absolutely disgusting. Would not recommend”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Arrived late so I’ll just stick to other delivery services I’ve used before that are always on time”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your selected date. Please pop us and email so we can review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Really poor flowers for the money.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Felt embarrassed when I saw what had been delivered to my wife on her birthday. Had to go to Tesco’s to buy more flowers to bulk the arrangement out”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers were left down the side of the house for 2 days and when opened, half were dead and looked nothing like the picture. After contacting customer service I was simply told......that's how they are! Definitely won't be using again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the flowers. After looking into the order we can see that you contacted us the morning after the delivery to say the flowers had been located and you were concerned the bunch appeared smaller than shown on our website and provided an image of the flowers. We informed you that our flowers are sent in bud and would need a little time to fully bloom, we also advise the guard petals would need to be removed. We do offer a 7 day freshness guarantee, therefore if the flowers didn't last please do not hesitate to contact us again. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Apparently the flowers were refused on an attempt to deliver but the recipient says this is not so so I don’t know if they were taken to wrong address.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“To be honest, really disappointed! I order from here for the first time and for a £30 bunch of flowers, it wasn’t what I expected and had better flowers for under £10 from a local shop! I complained and said stick with them and my wife ended up throwing away after 4 days when they weew gauranteed for a week. Really disappointed”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Would have expected more flowers The Gyp was not that fresh. Will not use them again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“12 carnations for 26 quid. Not worth it.. Terrible customer service”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and we advised for you to allow the buds to bloom and if you remind unhappy to contact us again. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews