“I don’t think the person received their order”

Posted 3 years ago

Thank you for your review. After checking the tracking of this gift we can see that the recipient was not available at the point of delivery. A calling card was left for them and this was later collected. We hope this helps. Kind Regards Bunches

Posted 3 years ago

“The recipient hasn’t got their flowers!!!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Nice selection of flowers but most started to wither within a couple of days”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Didn’t look like the picture at all!”

Helpful Report

Posted 3 years ago

“Very disappointed. The flowers received were not like advertised at all (not just because they weren’t in bloom yet). Some stems were broken. Contact customer services with photo and they weren’t interested. Just said wait until they bloom. They were a birthday gift for an aunt. Won’t be using again. Very disappointed. Ordered the galaxy rainbow ‘display’ received a few bedraggled stems.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been disappointed with the bouquet and services. After reviewing your communication we can see that we asked you to allow the flowers to bloom and contact us again if you remain unhappy. We have not received any notification about any broken stems. If you would like to pop us a further email with this information we can then review this again. kind Regards Bunches

Posted 3 years ago

“My daughter was very dissatisfied with the flowers from Bunches , and advised me not to waste my pension on your services again . . Many thanks Joan Raftery”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“not bloomed, small bundle, even after a few days, it’s still far from what the photo advertises”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Already sent this in comments on website but had no reply. Extremely disappointed with the bouquet ordered for my daughter's 40th(9.1.22) Arrived late afternoon,puny bunch of flowers which bore little resemblance to beautiful pic on site even after days in vase”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. All deliveries take place between 8am-6pm. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Gifted flowers, card and cake for a friend, unfortunately only 2 items were delivered. Called customer service, assured me it would be delivery but it’s yet to be delivered it’s been 8 working days. Very disappointed”

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Posted 3 years ago

“Flowers arrived in very poor condition, not worth the money at all.”

Helpful Report

Posted 3 years ago

“One lot in bud & the other fully out. So when the second were to come out the first would be dead. Wrote to inform the company but given the brush off. Won't buy again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“The flowers were dead when they arrived. That’s the worst £27 I have ever spent. Never again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Nothing like what the picture would suggest. I ordered these as part of my bridesmaid proposals and was embarrassed when I saw the pictures. It’s a shame I can’t post the photos on this review service.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Not great for the money ....Mum 81 wasn't impressed and told me so 😒”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Arrived late, poor quality hardly anything there, very disappointed .”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“Not impressed with flowers the picture in the online site do not match the real thing disappointed will not be using bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Bouquet that I ordered for my Daughters birthday was nothing like the one on the website. Very poor quality! £26 for the equivalent of supermarket flowers for £5 and the supermarket flowers would have lasted longer! Due to having covid I was unable to go out. When I complained I received a reply that stated I'd bought a Bouquet that left the florist to decide what flowers to pick, that is not what I ordered! Needless to say I do not recommend this company and will not be using them again. Photos on the website should not be believed.”

Helpful Report

Posted 3 years ago

“Flowers didn't look like on the picture by far, heavily bumped package as well.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“For years I have given Bunches Top rating, but your latest service was terrible - Having refused my order when paid for on my husband's card. You put it through together with the replacement order on my card., and didn't pick up my notification sent within 10 minutes A double delivery of Sympathy flowers was upsetting, Thank Supervisor Flair for the apology and refund.”

Helpful Report

Posted 3 years ago

“The flowers were delivered two days late and have already died. Very disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews