Bunches.co.uk Reviews

4.7 Rating 201,024 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers but letterbox delivery doesn’t necessarily mean letterbox, they were taken away after attempted delivery one day then left in the front garden the next day. I was concerned about the freshness of the flowers after being in transit for so long”

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Posted 1 year ago

“The plant was fine, the delivery a day late, and as it was for a birthday, this was not what I had hoped for. Normally a very good service.”

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Posted 1 year ago

“Unfortunately, the flowers were just put outside the door of my friends house and not signed for and she didn't realise they were there for two days by which time the flowers were not in the best condition”

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Posted 1 year ago

“Was a bit disappointed with the photo of the flowers sent by the recipient as it didn’t look anything like the website photo”

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Posted 1 year ago

“Thought they were good but last order very disappointed.”

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Posted 1 year ago

“I was surprised at the size of the bunch for the price, although it was very nice, it seemed very small”

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Posted 1 year ago

“Usually a great service, but been disappointed with last 2 orders. Number of flowers less for the money, and now delivery extra charge. Also misleading that greenery are included in number of stems listed, this should just be treated as extra.”

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Posted 1 year ago

“We’ve been happily using Bunches for years (we are in Australia but our family is in UK). However we were disappointed with the last order for a sick relative. I was told that the recipient needed to arrange the flowers better (instructions could be supplied) because they weren’t a ‘hand-tied’ bunch. And that they would look better once the flowers opened out. We think that for those buying for a ‘get well’ gift this should be made much clearer because the recipient may be incapacitated or in hospital where nurses don’t have time to arrange flowers. The idea of the flowers was to give an instant ‘lift’.”

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Posted 1 year ago

“I was disappointed with the delivery by royal mail was with them for 2 days. Appreciate that there was a chance it would not be delivered on the exact date but it meant that the flowers were in transit for two days and arrived late afternoon. Arrived very sorry looking but have since picked up. My friend was pleased with them but I wouldn't use bunches again unfortunately simply because of the delivery issue.”

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Posted 1 year ago

“Order placed 25th July for delivery of letter-box flowers on 31st July - birthday gift. Bunches sent emails confirming order and delivery to Courier on 30th July. Royal Mail received parcel mid-afternoon, but their tracking service was unavailable until 2nd August, the day that the parcel was delivered, having been sent to the wrong sorting hub on 1st August and then forwarded to the correct one. The flowers looked limp and tired when the box was opened The recipient and I both hope they will improve and come into bloom.”

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Posted 1 year ago

“Very disappointed as my flowers didn't arrive on the specific date”

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Posted 1 year ago

“I have been using Bunches for about 10 years and the quality has been 2nd to none. Unfortunately my recent purchase has not been the same. I order some stunning Orchards for my mum and when they arrived a day later than planned the box was extremely bashed up and the flowers were also squashed. Most of them improved over time in water but not all. Obviously this is the carriers fault and not Bunches themselves but its the first time I have been disappointed.”

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Posted 1 year ago

“Nice flowers when they arrive on time!”

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Posted 1 year ago

“Less flowers than expected for the price paid.”

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Posted 1 year ago

“Not as vibrant as the picture, nice but possibly a bit pricey for how they truly looked.”

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Posted 1 year ago

“A bit disappointed as they aren't quite like the picture but still lovely flowers. Just not good value for money.”

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Posted 1 year ago

“Initially flowers were lovely but sadly within 4 days some began to drop. Now had them a week and had to throw half away. Disappointed as they were not cheap and supermarket last longer.”

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Posted 1 year ago

“I found the ordering very confusing with regard to selecting a card to go with the flowers and then to check out, it just doesn't flow through”

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Posted 1 year ago

“Pretty flowers lasted well just not very many of them...”

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Posted 1 year ago

“I ordered a large bunch, but when my friend sent me a photo, I don't believe there was amount of stems there should have been. As they were to cheer her up, I couldn't ask her to count them. Disappointed as have used Bunches many times, with no complaints.”

Helpful Report

Posted 1 year ago

Bunches.co.uk is rated 4.7 based on 201,024 reviews