Bunches.co.uk Reviews

4.7 Rating 199,768 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. Have used many times in the past, but shall not use again. Flowers were in full bloom when delivered, not in bud. After 2 days blooms were already tired and sad.”

Helpful Report

Posted 2 years ago

“Bouquet was poor quality, half the size of the image on the website with the majority of the bouquet being daisies and leaves. Complaint raised and requested a refund but still awaiting confirmation on this. Would not recommend this company.”

Helpful Report

Posted 2 years ago

“Bouquet delivered was NOTHING like the one advertised on their website. I did complain, but to NO avail. Will never use Bunches again . . . and I told them this. They did not care . . .delivery was a nightmare - left with neighbour bt recipient not informed until I tracked it online. I put it was postel service in review but am not sure. No delivery was attempted at address and no note left . . .”

Helpful Report

Posted 2 years ago

“The flowers I received did not bloom and are still closed. I have used the feed and changed the water. I have taken care of my flowers as directed. I am very disappointed and won’t be using Bunches again. This is the first time I have ever been let down.”

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Posted 2 years ago

“Very disappointed with my order wouldn't bye from this company again”

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Posted 2 years ago

“despite paying for courier delivery it arrived a day too late so you won't be hearing from us again”

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Posted 2 years ago

“Nothing like the best I've ordered from Bunches. Sadly although properly arranged & cared for they lasted less than 5 days. Only one of the peonies ever opened and the stocks started to die almost the moment they were arranged - I've bought from Bunches many times before for my wife's birthday, but these were very, very poor - I may have to re-think my account!”

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Posted 2 years ago

“Died after days very disappointed”

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Posted 2 years ago

“Flowers arrived 16 June and were dead by 24 June.”

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Posted 2 years ago

“Dreadful. Avoid. They died and wilted within two days.”

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Posted 2 years ago

“The flower looked very poor and lifeless”

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Posted 2 years ago

“It was disappointing to hear from the recipient that some of the flowers were withered and the rest were in desperate need of water. Not what I expected when I made the booking :(”

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Posted 2 years ago

“Extremely poor and not delivered correctly”

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Posted 2 years ago

“I ordered these next day - was a day late When they arrive my friend thanked me but said they were squashed and awful, I felt dreadful as were a gift.”

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Posted 2 years ago

“Despatched following day but took 4 days to arrive. Much smaller display than detailed too.”

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Posted 2 years ago

“Having been a loyal customer of Bunches for many years I was horrified to see the quality of the bouquet sent to a dear friend last Tuesday 14.07.22. This was their flagship 'Picasso' arrangement which when received was sparse and the flowers were clearly past their best. After seeing the bouquet for myself I immediately contacted Bunches and then spent 4 days being passed from pillar to post with nobody willing to take responsibility. I was eventually offered a £5 voucher off my next order to which I told them what they could do with their £5 - it was a £45 bouquet; it wasn't about the money it was the disappointment of the recipient and then the way that Bunches didn't want to know. I will never use them again and advise others to do the same.”

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Posted 2 years ago

“Quality product. Good service.”

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Posted 2 years ago

“Pretty flowers, however, were extremely overpriced for what they were. They didn't look anything like the photo when they arrived, were much smaller than imagined and came in a cheap paper bag which was scrumpled by the time they arrived.”

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Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I wasn’t informed it wasn’t delivered or called to re-deliver and now have had this to review but have been informed by my friend that they never turned up. If I had been informed they were at a depot or needed rescheduling then I could have”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Disappointed really. My mum asked me if I knew a good florist to get some flowers sent to my grandma for her anniversary to my grandad who is no longer with us. We was on holiday and unfortunately she could not come due to being sick. I have ordered from you before and was happy so chose you again. Not happy that with the amount of money we spent they had all died by day 3 even when my grandma followed all instructions correctly!”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

Bunches.co.uk is rated 4.7 based on 199,768 reviews