“Very poor bunch of flowers for the money It was embarrassing giving these to my friend Very disappointed”

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Expensive for what you receive - not a decent bunch of flowers, better off going to M&S or a local florist and spending slightly more”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“My mum’s birthday flowers , some were dead on arrival and the rest died two days later so she threw them . Strange as normally very good , especially Sunflowers”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Flowers were dead my sister in law said when they arrived. I won’t use this service again very poor flowers extremely disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Dot delivered on selected date. Left in extreme heat. Disappointing”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I have used Bunches before and been pleased with previous orders. However, my most recent order was extremely disappointing. I ordered gladioli, one of my wife's favourite flowers, for our anniversary. They arrived on time. However, the stems were very short so if they were placed in a vase most buds and flowers were submerged in water. We transferred them to a well-watered oasis. The flowers have faded quickly and many of the buds have not opened. I am unlikely to use Bunches again.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“The flowers were so small. Not happy.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Ordered a bunch of flowers for my daughters 21st, the picture made them look amazing, unicorn bouquet for £36 and I was actually embarrassed to take them into to her office at work. Everyone at work said they were disgusting for the price and had seen better bunches in supermarkets for about £10. Will never use again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“These flowers were a birthday gift for my elderly mother. They were of very poor quality and lasted only a few days. I have sent flowers many times before but have never had such a disappointing product.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Flowers under par and no plant food!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Totally ruined bunch of flowers were a mess broken stems and battered about will never use again .I left a message on your web site the day they were delivered but heard nothing”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear this. After looking into this we can see that we have replied to your email offering a resolution and we are awaiting a reply from you. Please accept our sincere apologies for any disappointment caused, Kind Regards Bunches

Posted 2 years ago

“The order was with DPD for two and a half days. When they arrived the box was battered and some of the stems broken and some dead flowers. For what I paid I could have bought them in our local supermarket for £10. Customer service never bothered to reply to any of emails that I sent them”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear this. We will be in touch with you very soon with a resolution to this. Kind Regard Bunches.

Posted 2 years ago

“Very disappointed with my purchase. The freesias were in poor condition and had absolutely no scent. Definitely not worth £27.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. WE have popped an email over to you in the hope we can come to a resolution. Please accept our sincere apologies for any disappointment caused, Kind Regards Bunches

Posted 2 years ago

“Delivered flowers were nothing like the same as on website. Could have got much nicer flowers in supermarket or local garage. Very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Sadly the flowers I’m meant to be reviewing. I am still waiting from you following my enquiry. Very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. We can see that you have been in touch with us to let us know the recipient had received the flowers, however, they had not informed you they had arrived. As you have let us know the flowers are beautiful would you please consider amending your review and rate? Kind Regards Bunches

Posted 2 years ago

“I live in Peru and every year I sent flowers to my daughter who lives in London. This year the experience was awful! My daughter was working from home all day but she didn’t receive the flowers. I kept following the tracking code through royal mail web page and the last information was “on the way to be delivered”. She never received the flowers and I received a message the day after that she couldn’t be found!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear the gift did not reach the recipient. If you would like to contact us with all the relevant information we can then review this further. Kind Regards Bunches

Posted 2 years ago

“I chose just freesias and gypsophila for my daughter as a special thank for something. They were fully out when they arrived on the Sunday morning and looked beautiful, but by Wednesday they were looking unhappy, by Thursday a quarter of them were dropping badly and the others were starting to go the same way and looking sad. As they were supposed to last for a week this was very disappointing and a complete waste of money.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“The flowers came and they were practically dead. The little cake that I ordered on the side was as hard as a rock. I will never order from bunches again.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“arrived wednesday - now all dead ! these were a gift and we are so disapointed I will make contact with them today and see what they can do”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We can see that you did indeed contact us and this has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“Not delivered on time m, customer service awful flowers sat in a box at the post office for 2 days!!!! Will not use again.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews