Bunches.co.uk Reviews

4.7 Rating 198,099 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All was very well. Thank you”

Helpful Report

Posted 2 years ago

Thank you for your review. We are pleased to hear you have been happy with our gifts and services. We notice that you have rated us 1 star. If there has been any particular reason for this we would be grateful to hear about it. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Ordered a bouquet for my daughter's 40th Birthday - roses and fresias. After 3 days the roses had wilted and by the 4th day the roses were completely dead. Would not recommend BUNCHES!!!”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed as fairly sure I ordered a hand tied bouquet to be delivered to my partners place of work!! She received a box instead!! It didn’t have the same impact!! Have used this company for many years! Won’t be using them again!! Mark B Cornwall”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have been disappointed with your gift. As a gift by post company, all of our arrangements arrive in boxes as they have to travel through the postal system. We do provide this information on our website so that customers can make an informed choice before the point of purchase. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Flowers seem to be delivered 3 days late. Not sure what condition they were in”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have been disappointed with your gift arriving later than expected. We will be in touch with you soon to make this right for you. Kind Regards Bunches

Posted 2 years ago

“If you don't mind your gift arriving the day after it was ordered for then I recommend Bunches.”

Helpful Report

Posted 2 years ago

“Flowers were lovely and great. However I ordered chocolates with the flowers and they turned up as valentines chocolates. I ordered in May. The order had a get well card and I was concerned that the chocolates may be out of date. I contacted them with my concern via website and have had no feedback or acknowledgement what so ever.”

Helpful Report

Posted 2 years ago

“Bery sorry to send your flowers that made my daughter upset and described the flowers like bought in a bucket in a petrol station. Unfortunately I will not buy from you again.”

Helpful Report

Posted 2 years ago

“My delivery wasn’t delivered as no one was home. I was not advised of this until I called the recipient 3 days later. I then had to contact Bunches to find out what happened to the delivery and I was advised it’s at the Royal Mail depot and I have to rearrange delivery. The event in which I was sending the flowers for good luck came and went and was long passed before they were delivered. No apology from bunches and they refused to refund me! Very poor customer service! I shan’t be using them again. Bloom and Wilde will get my services in future”

Helpful Report

Posted 2 years ago

“Really scruffy bunch of small sunflowers with black spots on the leaves. Crumpled, one was already dead, none of them improved following delivery despite following the instructions and all dead in less than a week”

Helpful Report

Posted 2 years ago

“Terrible, expensive, flowers only lasted a day. Arrived half dead, put them in fresh water with the sachet provided thinking that with sunlight and a night in the fresh water and food will save them. Didn't help on day three I threw them away. I have bought cheaper flowers from Tesco that lasted for almost two weeks. It was the first and last time I used bunches”

Helpful Report

Posted 2 years ago

“I paid for some flowers and they never came! They indicated a shipping date that was not true and we never received them! very disappointed! I was left without flowers and without money! Not serious and very irresponsible company”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We can see that delivery was attempted within the timeframes, however, the recipient was not home and would need to collect or rearrange delivery with the information left on the calling card. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“I cannot see that Royal Mail have delivered these flowers. Could you help please? Surely if there is no one home on a Saturday delivery they should leave the flowers in a safe place rather than arrange redelivery or self collect on the Monday thereby leaving flowers unwatered for a further 2 days. Kind;ly investigate and let me know what the situation is. As you know I have not used your service at all and this was intended to be a "thank you" gift for a service which was kindly provided over 2 weeks ago!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have not heard from the recipient and are unsure if your gift has been delivered. We will contact you shortly. Kind Regards Bunches

Posted 2 years ago

“I purchased flowers and forgot to write a message I emailed support 3 times exposing and attached a message the flowers were delivered without message so recipient had no idea who they were from it was my mums 80th in uk and I’m stuck in Australia it completely ruined it for me I’d never use bunches again and I’ve used them alit over the years”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear that you missed the message section of your order. After looking into this it appears we have not received any communication from you about you requesting a message to be added to your order, however, if you would like to forward the message you had sent to us we would be happy to look into this. Please accept our sincere apologies for any disappointment this matter may have caused and we look forward to hearing from you soon. Kind Regards Bunches

Posted 2 years ago

“Very disappointed that I paid for a Sunday delivery for a birthday and Royal Mail failed to in fulfilling delivery even though my friend was home.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear of your disappointment. The order number you have reviewed is for a delivery that was due on a week day and the delivery took place on the correct day, therefore if you would like to pop an email over to us with the correct order number we can then review this further. Please accept our sincere apologies for any disappointment this matter may have caused and we look forward to hearing from you soon. Kind Regards Bunches

Posted 2 years ago

“The bunch sent was definitely not the same amount as the ones in the marketing picture… we counted them. Definitely won’t use bunches again”

Helpful Report

Posted 2 years ago

“Complained about how the flowers ordered, for my sister's birthday, was nothing like the photo on their website. The quality of the flowers were very disappointing, roses dying and loads of foliage and not many flowers. Will not be using them again.”

Helpful Report

Posted 2 years ago

“Awful looking flowers. Looked like they were purchased from the local supermarket. Very overpriced for what you get.”

Helpful Report

Posted 2 years ago

“Very nice flowers but day after delivery they were dying. Very disappointing”

Helpful Report

Posted 2 years ago

“Very small amount of flowers not like illustrations”

Helpful Report

Posted 2 years ago

“Delivered on time which is great but in spite of following all instructions the flowers were almost dead after only 5 days. I probably wont be using you again.”

Helpful Report

Posted 2 years ago

Bunches.co.uk is rated 4.7 based on 198,099 reviews