“The flowers i had ordered were not delivered Since The Person was travelling I tried to send an e-mail To bunches asking to postpone the delivery They told me they could not do so The delivery had been already despachated Therefore, unpredictable things can not happen in bunches.co.uk”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you placed an order and later found that the recipient would not be available to accept the gift, Unfortunately, by the time you had contacted us the gift has already left our warehouse, therefore, we were unable to postpone the order I'm afraid. ease accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“I know the weather as been warm but my mom knows how to look after plants and flowers by Friday they was dead and Sunday was in the bin I used to order monthly from Freddie’s as there prices went up I thought I’d give bunches a chance don’t think I’ll be coming backn”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“I sent two bunches recently but will not use Bunches again. Photographs sent by my friends showed that the bunches were not value for money. I could have done better from a Supermarket.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“We ordered Bunches flowers for our daughter 2 weeks ago when she got covid (NHS KEY WORKER IN A & E) For delivery instructions we clearly stated "Ring flat bell & if no answer leave inside locked porch using trade button". She wasn't going out or downstairs. When delivery was attempted, a card was left stating that her flowers had been taken to the sorting office, from where she could collect after 48 hours (by which time they would be dead) She was so disappointed she drove to the sorting office and collected them next day, feeling ill. I emailed and rang to complain and was told nothing could be done. Why ask for delivery instructions and ignore them? I won't be using Bunches again.”

Helpful Report

Posted 2 years ago

“Wouldnt order from here, pick another flower delivery service. If you want your order delivered on the wrong day to when you ordered, this place is for you. They use a delivery service which doesnt leave the flowers and makes it obscenely difficult for your flowers to be delivered. Most people dont order flowers for themselves and deliver them to someone else, giving instructions for the recipient how to collect the flowers completely defeats the point of having flowers delivered in the first place…. Hence as the flowers were left in the box for 4 days they were completely withered and they were clearly small to begin with!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that the recipient was unavailable when the delivery was attempted. We do advise in our delivery terms that the gift would be returned to the depot after a calling card is left for the recipient to collect or rearrange delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“For the cost I was incredibly disappointed!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Unfortunately the flowers arrived dried out to my parents house for their 50 th anniversary. We were very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“was very disappointed with the flowers that I sent to my sister.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“My experience was very bad Broken box has been delivered and when I had a chat with one of the online agent named Paul he offer me £5 compensation which is very silly and rude My gift was more than important to me to be delivered well presented for specific reason but he doesn’t care at all”

Helpful Report

Posted 2 years ago

“The box arrived damaged and the flowers were bent, only thing thay was nice about it was it arrived on time”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Wasn’t happy at all with what my daughter received as it was for her birthday …was a terribly pathetic form of the bouquet shown on the website. After having made a complaint online , only received one response and from then on they didn’t consider responding further ….quite disgraceful in fact …”

Helpful Report

Posted 2 years ago

“The bunch of flowers looked a lot smaller than what I expected”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed. I hoped for a bunch better than something i could pick up at the garage, unfortunately, they fell far below that. For the cos, I could've gotten something way better. I had to spend more cash to add to them. Thankfully I had them delivered before I gave them.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I purchased the flowers as a gift for my mother in-law when they arrived they didn't look at all and just looked a bit sad. They looked nothing like the picture which was disappointing.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Absolutely terrible - flowers never arrived!!!!”

Helpful Report

Posted 2 years ago

Thank you for your review, we are very sorry to hear your flowers did not arrive as expected. We will be in touch with you very soon to resolve this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“The flowers arrived in the post late and they were dry and dead.”

Helpful Report

Posted 2 years ago

“I ordered the flowers to be delivered on the Saturday as my friends 80th was on the Monday and didn’t want them in the post all weekend. But they didn’t get delivered until the Monday so I’m very disappointed. My last order was also messed up and sat over the Bank Holiday weekend so think I need to use another company.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“The flowers that the recipient received were dry and dead. I have emailed Bunches twice and had no reply to help this situation.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you have been disappointed with your recent gift. After looking into this we can see that we have responded to your email and are awaiting a response from you. Kind Regards Bunches

Posted 2 years ago

“Flowers died the day after delivery. Not great for an expensive bunch of flowers.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed in Bunches this time, even though I have used them for a number of years with no complaints. I have complained about the bouquet I sent a friend as it did not look anything like the picture. and freesia stems were very straggly. The reply from Bunches was that it was sent as buds so would look better in a few days and if not I should again contact them. Unfortunately, the person I sent them to has now been hospitalised so I will take this no further but I don't think I'll be rushing to order again!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews