“Dreadful. Avoid. They died and wilted within two days.”

Posted 2 years ago

“The flower looked very poor and lifeless”

Posted 2 years ago

“It was disappointing to hear from the recipient that some of the flowers were withered and the rest were in desperate need of water. Not what I expected when I made the booking :(”

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Posted 2 years ago

“Extremely poor and not delivered correctly”

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Posted 2 years ago

“I ordered these next day - was a day late When they arrive my friend thanked me but said they were squashed and awful, I felt dreadful as were a gift.”

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Posted 2 years ago

“Despatched following day but took 4 days to arrive. Much smaller display than detailed too.”

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Posted 2 years ago

“Having been a loyal customer of Bunches for many years I was horrified to see the quality of the bouquet sent to a dear friend last Tuesday 14.07.22. This was their flagship 'Picasso' arrangement which when received was sparse and the flowers were clearly past their best. After seeing the bouquet for myself I immediately contacted Bunches and then spent 4 days being passed from pillar to post with nobody willing to take responsibility. I was eventually offered a £5 voucher off my next order to which I told them what they could do with their £5 - it was a £45 bouquet; it wasn't about the money it was the disappointment of the recipient and then the way that Bunches didn't want to know. I will never use them again and advise others to do the same.”

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Posted 2 years ago

“Quality product. Good service.”

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Posted 2 years ago

“Pretty flowers, however, were extremely overpriced for what they were. They didn't look anything like the photo when they arrived, were much smaller than imagined and came in a cheap paper bag which was scrumpled by the time they arrived.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I wasn’t informed it wasn’t delivered or called to re-deliver and now have had this to review but have been informed by my friend that they never turned up. If I had been informed they were at a depot or needed rescheduling then I could have”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Disappointed really. My mum asked me if I knew a good florist to get some flowers sent to my grandma for her anniversary to my grandad who is no longer with us. We was on holiday and unfortunately she could not come due to being sick. I have ordered from you before and was happy so chose you again. Not happy that with the amount of money we spent they had all died by day 3 even when my grandma followed all instructions correctly!”

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Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Have been using Bunches over the years and up until now have been very happy with the flowers I have chosen to send to family and friends in the UK. Sorry to say the last bunch of flowers I chose I was very disappointed with, thus the reason I gave only one star.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I ordered the bunch of sunflowers because I particularly wanted those for a reason. I was EXTREMELY annoyed that you decided to send a different bouquet without informing me. I was also informed you would deliver on Monday and they were sent on Sunday.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear of your disappointment. We will be in touch with you very soon to make this right for you. Kind Regards Bunches

Posted 2 years ago

“Ordered the standard bunch of flowers and found a discount code for 10% off. To be honest was totally embarrassed by them. I know it was 'standard' but they were so small. I could have got the same from a supermarket for £5. Really disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Flowers never arrived and never received any updates on the delivery. Just took my money and no replies to my email. Fuming”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have been unhappy with our service. After looking into this we can see that we replied to your email on 30th May at 9:37 am. If this message has not appeared in your inbox we would recommend checking your spam folder. We have now forwarded this email to you again. Kind Regards Bunches

Posted 2 years ago

“I've ordered flowers with 4 days advance just to be sure it will arrive on 4th day. It didn't as Bunches sent the flowers on the 4th day evening! So not the courier's fault. Not nice.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“I was disappointed with the flowers that were delivered as a birthday gift to my mother in law. They did not look as they did in the photo. Saying this I have to sat there was no issues with a prompt delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“The truth. the flowers looked as though they had been picked up for asda garage. put in a wrapper and delivered. ie they a waste of money. I SHALL NOT RE TURN A VERY DISGRUNTLED CLIENE DENNIS PADGET”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed!! Leaves fell off the day after delivery and although flowers are still alive the bouquet looks nowhere near as nice as pictured on your website.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed with the flowers would have got better from Tesco/ sainsburys for the money i paid”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews