“Have been using Bunches over the years and up until now have been very happy with the flowers I have chosen to send to family and friends in the UK. Sorry to say the last bunch of flowers I chose I was very disappointed with, thus the reason I gave only one star.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I ordered the bunch of sunflowers because I particularly wanted those for a reason. I was EXTREMELY annoyed that you decided to send a different bouquet without informing me. I was also informed you would deliver on Monday and they were sent on Sunday.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear of your disappointment. We will be in touch with you very soon to make this right for you. Kind Regards Bunches

Posted 2 years ago

“Ordered the standard bunch of flowers and found a discount code for 10% off. To be honest was totally embarrassed by them. I know it was 'standard' but they were so small. I could have got the same from a supermarket for £5. Really disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Flowers never arrived and never received any updates on the delivery. Just took my money and no replies to my email. Fuming”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have been unhappy with our service. After looking into this we can see that we replied to your email on 30th May at 9:37 am. If this message has not appeared in your inbox we would recommend checking your spam folder. We have now forwarded this email to you again. Kind Regards Bunches

Posted 2 years ago

“I've ordered flowers with 4 days advance just to be sure it will arrive on 4th day. It didn't as Bunches sent the flowers on the 4th day evening! So not the courier's fault. Not nice.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“I was disappointed with the flowers that were delivered as a birthday gift to my mother in law. They did not look as they did in the photo. Saying this I have to sat there was no issues with a prompt delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“The truth. the flowers looked as though they had been picked up for asda garage. put in a wrapper and delivered. ie they a waste of money. I SHALL NOT RE TURN A VERY DISGRUNTLED CLIENE DENNIS PADGET”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed!! Leaves fell off the day after delivery and although flowers are still alive the bouquet looks nowhere near as nice as pictured on your website.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed with the flowers would have got better from Tesco/ sainsburys for the money i paid”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“All was very well. Thank you”

Helpful Report

Posted 2 years ago

Thank you for your review. We are pleased to hear you have been happy with our gifts and services. We notice that you have rated us 1 star. If there has been any particular reason for this we would be grateful to hear about it. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Ordered a bouquet for my daughter's 40th Birthday - roses and fresias. After 3 days the roses had wilted and by the 4th day the roses were completely dead. Would not recommend BUNCHES!!!”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed as fairly sure I ordered a hand tied bouquet to be delivered to my partners place of work!! She received a box instead!! It didn’t have the same impact!! Have used this company for many years! Won’t be using them again!! Mark B Cornwall”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have been disappointed with your gift. As a gift by post company, all of our arrangements arrive in boxes as they have to travel through the postal system. We do provide this information on our website so that customers can make an informed choice before the point of purchase. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Flowers seem to be delivered 3 days late. Not sure what condition they were in”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have been disappointed with your gift arriving later than expected. We will be in touch with you soon to make this right for you. Kind Regards Bunches

Posted 2 years ago

“If you don't mind your gift arriving the day after it was ordered for then I recommend Bunches.”

Helpful Report

Posted 2 years ago

“Flowers were lovely and great. However I ordered chocolates with the flowers and they turned up as valentines chocolates. I ordered in May. The order had a get well card and I was concerned that the chocolates may be out of date. I contacted them with my concern via website and have had no feedback or acknowledgement what so ever.”

Helpful Report

Posted 2 years ago

“Bery sorry to send your flowers that made my daughter upset and described the flowers like bought in a bucket in a petrol station. Unfortunately I will not buy from you again.”

Helpful Report

Posted 2 years ago

“My delivery wasn’t delivered as no one was home. I was not advised of this until I called the recipient 3 days later. I then had to contact Bunches to find out what happened to the delivery and I was advised it’s at the Royal Mail depot and I have to rearrange delivery. The event in which I was sending the flowers for good luck came and went and was long passed before they were delivered. No apology from bunches and they refused to refund me! Very poor customer service! I shan’t be using them again. Bloom and Wilde will get my services in future”

Helpful Report

Posted 2 years ago

“Really scruffy bunch of small sunflowers with black spots on the leaves. Crumpled, one was already dead, none of them improved following delivery despite following the instructions and all dead in less than a week”

Helpful Report

Posted 2 years ago

“Terrible, expensive, flowers only lasted a day. Arrived half dead, put them in fresh water with the sachet provided thinking that with sunlight and a night in the fresh water and food will save them. Didn't help on day three I threw them away. I have bought cheaper flowers from Tesco that lasted for almost two weeks. It was the first and last time I used bunches”

Helpful Report

Posted 2 years ago

“I paid for some flowers and they never came! They indicated a shipping date that was not true and we never received them! very disappointed! I was left without flowers and without money! Not serious and very irresponsible company”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We can see that delivery was attempted within the timeframes, however, the recipient was not home and would need to collect or rearrange delivery with the information left on the calling card. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews