“Although the freesia smelt amazing, I was disappointed that the flowers had to be thrown out after less than a week. They arrived in full bloom and the roses looked to have been out for some time.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Very disappointing that my order did not arrive on the specified day which was my daughters birthday”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“Well, I was not even allowed to have the gifts refunded as nothing was delivered the first time. So I had to pay for the whole package again everything. People from service desk are super nice but policy of the company, not.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that an incorrect address was provided that led to a failed delivery. Unfortunately, we will not be held responsible for failed deliveries when the gift has been delivered to the address provided at the point of sale. After reviewing the order we can see that our customer support team offer a 25% discount should you wish to place the order to the correct address. Please accept our apologies for any disappointment caused. Kind Regards Bunches

Posted 2 years ago

“My mother received her flowers on the day I requested however there was no moisture for the stems. When she removed them from the box most of the foliage from the small flowers had dropped from the stem and there were only a few flowers. She sent me an image and I was very disappointed with the look of the bouquet. I'm unlikely to use Bunches again.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Flowers arrived looking ok but within 2 days with proper aftercare’s they were wilted and some dead flowers needed removing. This was disappointing as it was a gift for family.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“I was disappointed with the bunch that turned up for my friend's birthday!”

Helpful Report

Posted 2 years ago

“Nice flowers, easy to order, but sadly didn't arrive on time again.”

Helpful Report

Posted 2 years ago

“Not great for£49. Only lasted 5 days”

Helpful Report

Posted 2 years ago

“Some of the stems of spray carnations in bud never opened and the gypsophila was passed it's best in arrival. Very disappointing!!”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Flowers looked old.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Bought them for my friends girlfriend. She said they came. Pretty but several flowers were dead”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Flowers arrived OK along with chocolate requested. HOWEVER... the special card purchased was blank so recipients had no idea who the sender was and of course did not receive the special message they should have seen... NOT HAPPY”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“My sister was disappointed with her birthday freesias as they were limp on arrival and some of the stems were broken. However, once they were put in water, they revived a bit. I chose Bunches as I had received a bouquet from your company a few months ago and was very impressed with their condition on arrival, but my sister’s birthday flowers did not live up to expectations.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Just A few carnations not like picture”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Really lovely bunch on arrival was very happy with the quality and how they looked - followed all the care instructions but sadly this bunch have only lasted a few days... really disappointed”

Helpful Report

Posted 2 years ago

“The freesias and gypsophila ordered arrived in very good condition but didn’t look too special as an arrangement. The long stems on the freesias actually detracted from the appearance as, when displayed in a suitable vase, they looked as if they needed something more. I think some more gypsophila would have improved the overall appearance. As I only order postal flowers for special occasions, and these didn’t look special enough, I’m not sure I’d use this company again.”

Helpful Report

Posted 2 years ago

“Unfortunately these died quite quickly! Am disappointed as I paid a premium price”

Helpful Report

Posted 2 years ago

“We're not delivered the day I requested on my daughters birthday”

Helpful Report

Posted 2 years ago

“Some of the blooms died two days later!”

Helpful Report

Posted 2 years ago

“Use of Royal Mail meant my order wasnt delivered the next day. Over Easter weekend it took 3 days. Not sure what condition the flowers were in when they finally arrived.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews