“I have ordered from bunches several times and all has been great but on this occasion I was very disappointed as I had ordered them for my mums birthday and they didn’t arrive on the day I chose it was the evening of the following day. The flowers were half dead on arrival.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Unfortunately the flowers thay arrived as a gift for my mum didn’t look like the photo of flowers I chose to order.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Missed delivering on date of Birthday 4th October M Scott”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“I was very disappointed with the freesias I recently had sent to an elderly friend- there was no fragrance at all, and as that was the whole point of choosing freesias they were a waste of money- very upset with Bunches”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear that you were disappointed with your flower gift. We can see that you have been in touch with our customer support team and we have offered a resolve and we are just waiting to hear back from you. Kind Regards Bunches

Posted 3 years ago

“The bouquet I ordered was a very beautiful one and delivery was good. However, my flowers arrived fully bloomed and were not "Sent in bud for maximum vase life" as advertised on the website. Therefore they didn't last very long and did not have a "7 day freshness guarantee". I submitted a complaint nearly 2 weeks ago now and I'm sorry to say I haven't recieved any reply, which is extremely disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“We were disappointed with your flowers as the freesias did not come into full flower before the whole bunch wilted, the red foliage wilted after one day and had to be removed, and the roses did not last as long as we had hoped.”

Helpful Report

Posted 3 years ago

“To be honest, and for the price, was a little underwhelmed and disappointed with them.”

Helpful Report

Posted 3 years ago

“Have ordered through Bunches before but disappointed this time. I was receiving emails from delivery company advising me of delivery times and to advise of a 'safe place' if not home. Since flowers were a present and being sent to someone else, why would I be advised. Also, recipient sent me photo of flowers and they seemed very sparse to me. Yes, disappointed this time.”

Helpful Report

Posted 3 years ago

“They were delivered to the wrong address the wronge name on packaging I received them mu self the next to had to deliver m them myself I was very upset with it all”

Helpful Report

Posted 3 years ago

“The flowers were for a relative and were received two days after the notified delivery date. I understand they were still in reasonable condition. This is disappointing since I gave instructions as to where to leave the flowers should the recipient not be at home. This was not done and the flowers had to be collected from the sorting office. The sorting office was closed the following day ( a mid-week day) and necessitated a further journey to collect them.”

Helpful Report

Posted 3 years ago

“Only 7 carnations in the bouquet and completely different from the picture on the website. Very disappointed and will probably not use bunches again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Bouquet was OK except for a broken stem which ruined the whole experience.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We can see that you have been in touch with our customer support team and a resolution has been offered, however we are still awaiting your response. Kind Regards Bunches

Posted 3 years ago

“It’s the first time I’ve used bunches. I sent my neighbour flowers for her birthday as I haven’t seen her for some time due to illness. I chose nice, bright flowers. The delivery was really good, great communication and delivered on time. Unfortunately the flowers looked like the box had been up side down and shook! Several of the larger flowers were damaged and we had to throw them away. It was such a shame.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“Disappointed at small bunch presented 2 x orders to two different people £30 + per bunch plus delivery to london area Both were not impressed Old story of be careful of online companies and clever and trick photography”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Until last week I have been more than happy with the service provided but last week I was so sorely disappointed and upset with the ‘bunch’ of flowers I received which I had bought for a friend’s birthday who lived round the corner. £26 for 9 autumn flowers, i.e. approx £3 per stem, not umbelliferous flowers, a singular stem and not good quality. I didn’t complain and I didn’t unfortunately take a photo but decided never to use Bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers looked nothing like the picture they were already brown and it was for a sympathy and they didn't last at all so won't be ordering again”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“I was so confused about my order. It was a birthday present for my sister first they said it was refused,I had getting a digit wrong in the address this was corrected then they said that I had to pay again! I was getting emails saying that it would be delivered. But nothing happened therefore no gift and no refund. Now they seem to have blanked me! I will never deal with them again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry that the recipient did not receive their gift after an incorrect address was provided. We can confirm that we have been waiting to hear back from the email we sent to you on 14th September. Will will pop a further email over to you regarding this. Kind Regards Bunches

Posted 3 years ago

“Normally a fantastic service but this time the flowers were really low in quality and didn’t resemble much in the way of the photo online.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I happened to see the flowers I sent in person, 2 days after they had arrived and they were already dying”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Nothing like the picture! I was very upset with my purchase as I gave them to the one I love”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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