“Very good service and flowers. Been buying from you for quite a few years now. Never been disappointed.”

Posted 5 years ago

Thank you for your review. We are pleased to hear you have always been happy with our flowers and we look forward to your next order. Kind Regards -Bunches

Posted 5 years ago

“I ordered your most expensive bouquet and paid for courier delivery as all the other plans to celebrate my wife's birthday were cancelled. It arrived the next day but packaging was ripped and soggy. The quality of the flowers was very poor with all of the roses failing to last. The whole went in the bin within a few days. Very disappointed and won't be using this service again!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“You didn't deliver my last order at all, please refund, one before you lost for a week, can I please have some kind of answer on this please”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Ordered my flowers over two weeks before my friends birthday but they arrived a day late. I will never use you again or recommend you . Should have been delivered 18th. March arrived 19th .very bad service .”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Very poor value for money. £22.00 for carnation stems and a small tube of chocolates. The flowers weren't even nicely delivered and with a guarantee of 14 days they were looking tired after two. They have perked up a bit since so it must have been the transportation. That's all Bunches do, sell flowers. They don't have to think about anything else which makes the level of service even more the poorer. My mother wasn't happy, and she ended up buying herself a beautiful bunch of flowers from the supermarket for less than half the price and added them altogether. I most definitely cannot recommend the company.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Arrived late. Ordered large and it seemed quite small. Will not use again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“My sent flowers were thrown over the back gate in the rain ,spoiling the box and card sent ,flowers were salvageable just .why as there is a porch over the doorstep where they would have stayed dry. Hence l did not state where to leave them , l thought it would have been common sense. I was very wrong .”

Helpful Report

Posted 5 years ago

Thank you for your review. We are very sorry to hear the delivery driver throw your gift over the fence, this is very disappointing. We can see that you have been in touch with our customer support team and this issue has now been resolved. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I shall never be using your service again !!!! I ordered my mother some flowers 4 days before her birthday and they arrived the day after her birthday. A very unsympathetic email saying you only gaurantee 93% of deliveries. So my mother lives in a town, not rural, near a main road, you had 4 days warning and still couldnt meet that target. Absolutely disgusted .....”

Helpful Report

Posted 5 years ago

Thank you for your review. Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. The date the flowers are order has not bearing on when the gift is dispatched, as explained on our website gifts are dispatched 1 day prior to your selected date. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Looked nothing like the bouquet on the website. Disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Apparently the flowers we ordered were received as required and the blooms were in excellent condition.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are pleased to hear the flowers arrived safely and you were happy with the freshness of them. Kind Regards - Bunches

Posted 5 years ago

“A present for our daughter-in-law’s special birthday for which I paid extra for courrier delivery arrived in a crushed and broken box. The flowers were in acceptable condition but the event was a total disaster. I was offered a refund of the courrier cost which I found derisory and haven’t accepted. Bunches should take responsibility for their delivery services. Other bouquets arrived during the day from other companies all in perfect condition .”

Helpful Report

Posted 5 years ago

“Rubbish FLOWE”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Ordered flowers for a special birthday...eighty..and they didn't arrive on the specified date. Contacted by email and got the standard apology reply saying tha 93% arrived on time but by only using the 1st class Post Office system "they" couldn't assure that the flowers would arrive on time. What a load of male cows excrement! First and last time of using! Moonpig, M&S and various others will now get my business!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Absolutely shocking I had to go to Sainsburys in the end and buy some flowers as the ones I brought looked cheap especially for the price I paid.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Arrived two days after the agreed delivery date. Disappointing 😞”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed with last 2 bunches. My mother and sister tell me they were dead in a matter of days 😔”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Didnt recieve”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers were delivered to a neighbour which after 4 days were re pieced, I'm not happy with the service as the flowers should of been delivered to correct address. The flowers were days old when they revieved them. I feel there should be a refund.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Having purchased numerous bouquets before the one bought for my wife's birthday this time was not what I have come to expect. Flowers were dead after 2 days despite using the powder that came with them.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers as beautiful as ever. Thank you”

Helpful Report

Posted 5 years ago

Thank you for your review. We are pleased to hear the flowers arrived looking beautiful and you are happy with them. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews