“Very poor flowers were fora70th birthday and all dead before the end of day three the roses looked like they were brown as the heads came off the stem”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We have popped an email over to your in the hope we can make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers died within a a couple of days. However, one quick email to customer services and the problem was resolved. So 1 for flowers but 5 for customer service.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We are pleased to hear however that our customer support team resolved the issue . Kind Regards - Bunches

Posted 5 years ago

“Ordered letter box flowers for my mum (Ruby Jo) the following afternoon I get an e.mail to say due to an issue with the supplier they were unable to send the flowers I wanted and sent an alternative (Chelsea) I looked up the alternative and they were completely different. The ones I wanted were lovely and colourful, the ones they sent were white and cream, surely if you send an alternative you try to get as close to what was ordered. I e.mailed the customer services and they kindly refunded 50% of the cost which I was happy with until my mum sent me a picture of the flowers received and well to say I’m disappointed is an understatement. She has been on a flower course and knows how to arrange flowers but these still look awful! The leaves look as if they are going to die any day and there’s hardly any flowers compared to greenery! Luckily I had £10 off as it was my first order and with the £8.50 refund I’ve only paid £8.50 although I don't even think they’re worth that! Will never use this company again......”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of the problems you have encountered with your recent gift. We can see that you have since been back in touch with our customer support team and this issue has now been resolved and a full refund has been provided. Please accept our very sincere apologies for any disappointment this matter may have caused. kind Regards Bunches

Posted 5 years ago

“My friend sent me a bouquet for my birthday. 1 - didn't look anything like the picture she was so upset as spent quite a bit of money on it. 2/ the roses were half dead (only lasted 1 day) My friend asked for some kind of refund - not given and very bad customer service. If your reading reviews go elsewhere is my advice.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Paid for courier delivery and the flowers never arrived,leaving my best friend with no birthday present. Very disappointed. I have ordered from Bunches numerous times previously without any problems. emailed Bunches who were quick to respond, informing me that the courier had lost them! They offered redelivery or a refund and I chose the latter.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that the flowers didn't arrive for your friend's birthday, this is very disappointing. As a flowers by post company we rely on couriers to ensure our gifts are delivered safely and we are very sorry the gift has been lost whilst in transit. We are pleased to hear however that our customer support team resolved this matter with you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 5 years ago

“Money taken out paid extra for courier service flowers have not arrived no contact from bunches ruined a very special night won't be recommending”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your flowers didn't arrive as expected, this is very disappointing. We can see that you have been in touch with our customer support team and this issue has now been resolved. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Bit disappointed as you failed to put name on card for flowers .”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I have never ordered from them before they were on time however they were not like the picture at all. I do have pictures of what they should have looked like and what they actually look like but I won't order again from them unfortunately, in fact I should be offered a refund.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“You didn't deliver and then blamed us for giving you an incorrect address, an address we would have no knowledge of. We've had two different excuses both boil down to WE made a mistake, they don't accept they may have made a mistake. Dreadful service, wouldn't touch them with a barge pole.”

Helpful Report

Posted 5 years ago

We are sorry you have been disappointed with our services. When an order is placed online we rely on the information that has been provided. The address given at the point of purchase, differs to the address you have recently supplied. Regrettably, we cannot be held responsible for gifts being undelivered when incorrect information has been provided. Our sincere apologies - Bunches

Posted 5 years ago

“I bought flowers for my mum and when they arrived they had not been wrapped in wadding and were in desperate need of water. On closer inspection some of the stems had been dead headed to hide the poor quality of them, and these lasted only 2 days. She complained but instead of delivering a new bunch they just sent the variety of flower that had died. These were also a single not double variety as ordered. The initial flowers then lasted 8 days with the replacement variety lasting only another day (so they again didn't last a week). I decided to take a chance on bunches after reading reviews, because flying flowers' bouquets were only lasting 2 weeks. I can only guess there are a lot of fake reviews out there. I ordered from e-florist (which has mediocre reviews) several times for half the price of bunches and the flowers lasted over a fortnight. I wouldn't waste my money on bunches again.”

Helpful Report

Posted 5 years ago

Thank you for your feedback relating to an order you placed with us in March, We are sorry to hear you were disappointed with your the arrangement, and we will ensure your feedback in passed on. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Terrible flowers. All more a less dead and squashed. I'd be better picking weeds out of my garden. Aweful quality.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Sweet Summer Roses were sent as a gift to me but the florists's foam was totally dried out and crumbling and trying to prise the flowers from the box I cut my hand on an unexpected metal frame holding the flowers together - very dangerous and I received a very painful cut on my hand! Sweet William was wilting on 2nd day and because of metal 'cage' unable to remove dead flowers to whole arrangement consigned to bin after 48 hours! Very disappointing and embarrassing for sender. I have spoken with the company and hope that they will refund the sender in light of the problems.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of the problems you have experienced with your gift I can see that you have been in contact with our customer support team to discuss this in further details. Please accept our sincere apologies for your disappointment. Kind Regards- Bunches

Posted 5 years ago

“I have been using bunches for a number of years and only ever had one bad Experience previously. I ordered some flowers for my Mother's 80th birthday for delivery on 28th June , when they arrived the box was damaged, I was disappointed to find that the flowers only lasted 5 days some of them died before 5 days!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We will be in touch with you very soon to discuss this further with you. Kind Regards Bunches

Posted 5 years ago

“I’ve bought a lot of flowers from Bunches, but sorry to say I wasn’t very impressed with my last order! They were a present for my Mum and when I called on the day they were delivered I wasn’t happy as they were all open! This is the first time this had happened, so wasn’t happy☹️”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your flower gift. We try to send our flowers out in bud as much as possible, however this is a nature product is is hard for us to predict how they will behave. We do offer a 7 day freshness guarantee with all of our arrangements, therefore if the flowers do not fare well please do get back in touch with us. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“had flowers on two occasions from bunches.co.uk on both occasions there were unidentifiable branches cut from bushes which were deseased, and also some 'exotic' flowers with thick branches and thorns. By lifting them out of a vase my fingers bled from these thorns. I hope they are not poisonous!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I have received my order today for my 25th anniversary balloon that was not even blow up even though it said on the box ballon filled with gas very disappointed with the service, I will not be recommended you to friends and family”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent gift item. Please do feel free to contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this order with you. Please accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Got flowers sent and within a few days were looking tired and limp, even though the water had been topped up! Had flowers delivered before and not had a problem. Bit disappointed as it was for my 50th birthday. Sorry 😯”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent gift item. Please do feel free to contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this order with you. Please accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I was really unhappy I brought these for my mother in law and when I went to see her I was shocked there was nothing to them at all I have payed half the price for better flowers than that”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Recipients were not impressed”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the recipient's have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Usually good but this order was poor withe the small lavender tree pot bound with moss and weeds”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our plants to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews