“Never again. I was embarrassed when the flowers turned up, especially as they looked nothing like what I had ordered.”

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“No feedback on different packages ordered. One order tracking doesnt help. Horrible quality of flowers , when requested refund / exchange there was no action or remorse”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers late”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I will not be ordering from this company again. Poor communication and useless customer services”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been unhappy with our services. After looking into your review we can see that you provided an invalid address which led to a failed delivery. We understand this would have been upsetting, however when the flowers were returned to us they would not have been in a condition for them to be sent onto the correct address. We do explain in our delivery terms that we cannot be responsible for a gift not being delivered when incorrect information has been provided. Kind Regards - Bunches

Posted 5 years ago

“Mi orden dd 28.10.2019 no se ha realizado. Las flores no han sido entregadas al destinatario Elisa Gonzalez Garcia. Bunches co dice que Mail no les ha devuelto las flores. Verificando la confirmacion orden figuraba Flat 1 en lugar de Flat 12.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive as expected. After looking into your order we can see that an incorrect house number was provided at the point of sale that has led to a failed delivery. We do understand your disappointment, however we do explain in our delivery terms that we cannot be held responsible for gift being undelivered when incorrect information has been provided. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I ordered flowers to be delivered In sympathy to be taken to a funeral as I was unable to attend and I confirmed availability at time of ordering. However, the flowers arrived a day late and when I phoned to enquire I was treated with complete indifference and offered no consideration or compensation therefore I would not recommend them and will not use them again”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry to hear you were disappointed with the delivery of the flowers. After looking into this we can see that the free delivery service was selected which is based on a 1-2 working day delivery. We do explain that if a guaranteed delivery date is required that you upgrade to our courier service so that an important occasion is not missed. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 5 years ago

“Great idea.Sadly, flowers are of a very poor quality and size was not worth the money. I guess you live and learn.. never again”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Flowers came one day late. Ruined the surprise. Will never order again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Not very happy with my order flowers was so bad”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I was very disappointed with what I received for the money I paid. The arrangement was poor and I could’ve quite frankly got them from a garage for a lot cheaper. I also ordered a cake where the label had come off, so therefore I could not give this to my family member. When I got in touch with customer services they just told me to wait for them to bloom and offered me another cake. My nan’s birthday has been and gone so that’s no good. They totally disregarded what I was saying and just kept saying that they need to bloom? Absolutely disgraceful.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. After reviewing the order we can also see that we have refunded you for the cost of the cake. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Disgusted ordered flowers for my daughters 21st and they never arrived!!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your flower gift didn't arrive as expected. We can see that you have been in contact with our customer support team regarding this and we have established that an incorrect address was provided at the point of sale. As a flowers by post company we do rely on the information provided by the sender at the point of sale and we cannot be held responsible for gifts being undelivered when incorrect information has bee provided. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Very disapointing due to a non delivery of floerrs which the order was placed in plenty of time to arrive on the selected date for a birthday.my first and last time buying from here.i uave not experienced this feom from any other company.very poor service here.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected. As a flowers by post company we do rely on Royal Mail to ensure our gifts are delivered safely and on time. Unfortunately, they have severely let us down on this occasion. We can see that you have been in contact with our customer support team and a full refund has been processed with our apologies . Kind Regards- Bunches

Posted 5 years ago

“order was short of chocolates and Prosecco....plant was rubbish...spoiled the surprise ...they sent the gifts the next day...A lot of money paid for huge disappointment..will not be using this company again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear a mistake was made with the order as we understand this was disappointing and spoiled the surprise. We can see that you contacted our customer support team and a further plant along with the missing items were sent with apologies. Kind Regards -Bunches

Posted 5 years ago

“This is from my Sister-In-Law angry about delievry person not bothering to ring th bell or knock, "Thank you for the flowers and the cake Terry, they're beautiful and that is so nice of you. Annoyed at who delivered them, I am still at home as its been hectic with deliveries and phone calls and Facebook pinging. I never heard anyone knock on my door and yet I heard the post lady, who taps lightly. I'm sure he's just got out of his vehicle and pushed the box between my car bumper and the garage door, he didn't even have the brains to take them round to the back door or the back of the house. I'm sure he just got out of the van and dumped them. Fortunately it's not raining! "”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the recipient didn't hear the delivery driver when a deliver was attempted. The delivery policy is if there is no answer at the door to returned the gift to the depot, however if they can find a safe place to deliver the gift they are able to leave on the property to avoid the recipient the inconvenience of having to collect them or re-arrange delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 5 years ago

“The flowers arrived the next day of my chosen day, the day after the birthday, pointless...disappointed, would not use them again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed with the flowers I received, could have purchased a nicer bunch, or made a nicer bunch myself. These flowers were for my in-laws diamond wedding anniversary. Very disappointed will not be using you again!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I received an e mail the evening before delivery saying they had changed my order to a bunch of flowers £7 less than ordered, and a refund of £2! would be made. After complaining I was awarded 5 posy points for inconvenience. My flowers and gift had not arrived by 8pm on the allotted day, intended for my daughter in law who has recently faced an aggressive illness I was very very disappointed and the response from customer service was appalling, I WILL NEVER USE THIS COMPANY AGAIN and would warn others not to put any trust their false promises.”

Helpful Report

Posted 5 years ago

Thank you for the review, we are sorry you have been unhappy with our services. We can see that you have been in contact with our customer support team and a refund will be processed in due course. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 5 years ago

“Second time I have received flowers from here, and was disgusted by the quality and condition on both occasions. Substituted foliage with grasses, blooms were bruised and broken, roses were cheap low-grade selection...I get better quality flowers from the cheaper supermarkets! I buy wholesale flowers regularly, and I estimate that what I received in a £30 box was approx £5- £6 worth of flowers. I have told my friend to stop using this site - other deliveries from comparable sites were far superior. I am giving one star, just because they arrived, albeit a day late! I expect more from an eflorist whose sole business is based on floristry alone.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I ordered flowers for my mother’s birthday but she has not received them on the day. Other flower services I have used have not failed so I will go back to using them in the future. So disappointing.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive as expected. We can see that you have been in contact with our customer support team and a replacement has been arranged with our apologies. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Just received flowers for birthday. x3 flowers were dried up. This is because they are not sent with any water but just placed cardboard box. A bit disappointing. Didn't have the heart to tell my friend who sent them they were dried up.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews