“This is from my Sister-In-Law angry about delievry person not bothering to ring th bell or knock, "Thank you for the flowers and the cake Terry, they're beautiful and that is so nice of you. Annoyed at who delivered them, I am still at home as its been hectic with deliveries and phone calls and Facebook pinging. I never heard anyone knock on my door and yet I heard the post lady, who taps lightly. I'm sure he's just got out of his vehicle and pushed the box between my car bumper and the garage door, he didn't even have the brains to take them round to the back door or the back of the house. I'm sure he just got out of the van and dumped them. Fortunately it's not raining! "”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the recipient didn't hear the delivery driver when a deliver was attempted. The delivery policy is if there is no answer at the door to returned the gift to the depot, however if they can find a safe place to deliver the gift they are able to leave on the property to avoid the recipient the inconvenience of having to collect them or re-arrange delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 5 years ago

“The flowers arrived the next day of my chosen day, the day after the birthday, pointless...disappointed, would not use them again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed with the flowers I received, could have purchased a nicer bunch, or made a nicer bunch myself. These flowers were for my in-laws diamond wedding anniversary. Very disappointed will not be using you again!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I received an e mail the evening before delivery saying they had changed my order to a bunch of flowers £7 less than ordered, and a refund of £2! would be made. After complaining I was awarded 5 posy points for inconvenience. My flowers and gift had not arrived by 8pm on the allotted day, intended for my daughter in law who has recently faced an aggressive illness I was very very disappointed and the response from customer service was appalling, I WILL NEVER USE THIS COMPANY AGAIN and would warn others not to put any trust their false promises.”

Helpful Report

Posted 5 years ago

Thank you for the review, we are sorry you have been unhappy with our services. We can see that you have been in contact with our customer support team and a refund will be processed in due course. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 5 years ago

“Second time I have received flowers from here, and was disgusted by the quality and condition on both occasions. Substituted foliage with grasses, blooms were bruised and broken, roses were cheap low-grade selection...I get better quality flowers from the cheaper supermarkets! I buy wholesale flowers regularly, and I estimate that what I received in a £30 box was approx £5- £6 worth of flowers. I have told my friend to stop using this site - other deliveries from comparable sites were far superior. I am giving one star, just because they arrived, albeit a day late! I expect more from an eflorist whose sole business is based on floristry alone.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I ordered flowers for my mother’s birthday but she has not received them on the day. Other flower services I have used have not failed so I will go back to using them in the future. So disappointing.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive as expected. We can see that you have been in contact with our customer support team and a replacement has been arranged with our apologies. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Just received flowers for birthday. x3 flowers were dried up. This is because they are not sent with any water but just placed cardboard box. A bit disappointing. Didn't have the heart to tell my friend who sent them they were dried up.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“If I could have chosen no stars I would have. Flowers were nothing like the website and the customer service is horrendous, asked me to rearrange to try and look like the website! Awful dont bother”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. The bouquet of choice is not from our hand tied range and would need to be arranged on arrival. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I ordered flowers to be delivered on Monday 16th Sept, they must have arrived on Saturday 14th as we arrived home 2pm on Sunday and they were sitting on the door step in the sun, when opened they were totally had it - had to bin them - what idiot delivers to an empty house and leaves flowers in bright sunlight 2 days before they were due.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with your recent delivery. The gift was delivered on the date requested when the order was placed. We do send a confirmation email so the details of the order can be checked and changed if necessary. We are sorry to hear that no-one was home to accept the gift. The delivery policy is to leave a calling card if the recipient is not home, however if a safe place can be found they may leave at the property to save the recipient the inconvenience of have to collect this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers from daughter for our wedding anniversary costing £34 were posted 6th September and delivered Saturday 7th September. On opening box the white flowers had already started to turn brown (as shown on photo) and by Monday 9th September all the blue delphinium flowers had fallen off.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Am not able to get past "Place Your Order" try as I may I cannot get to do that ? I get taken back to the many lovely arrangements and not to checkout. My order does not get to my basket?”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have experienced difficulties trying to place your order. If you like to contact us on 01623 750343 we can look into this and take your order over the telephone. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Very poor experience. Flowers sent, taken to post office, collected within 48 hours due to opening hours. 4 days after ordering, they were dead so '7 day freshness' guarantee appears to be useless! Caused unnecessary upset and distress to friend who had experienced a bereavement (purpose of flowers) as she had to collect dead flowers.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the recipient wasn't available when the delivery was attempted and unable to collect them immediately. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. We can see that you have been in touch with our customer support team and this issue has now been resolved. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 5 years ago

“I TELEPHONED MY ORDER FOR THE SWEET ROSES WITH THE LOVELY PINK SURROUND ON THURSDAY, AND MY AUNT RECEIVED THEM TODAY, SHE SAID THEY ARE REALLY BEAUTIFUL ESPECIALLY BEING HAND TIED AS IT MADE IT EASIER FOR HER BEING 89, I REALLY WOULDNT GO ANYWHERE ELSE FOR MY FLOWERS AS I KNOW I WILL ALWAYS GET THE FRESHEST AND BEST FROM BUNCHES AND THE STAFF ARE ALWAYS SO LOVELY WENDY 10/10”

Helpful Report

Posted 5 years ago

Thank you for your review Wendy. We are pleased to hear that your aunt was pleased with her flowers and that you are pleased with our services. Kind Regards - Bunches

Posted 5 years ago

“My wife ordered flowers for her parents wedding anniversary. Flowers were delivered to the wrong address but kindly driven round by the surprised recipient. Flower arrangement contained different flowers to the one ordered (sunflowers - which didn't suit it at all) and a third were wilting already. I emailed Bunches and got an appropriate reply which resulted in a full refund. I'm pleased with that outcome but would have much preferred to be giving 5* not 1*.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the flowers were delivered to an incorrect address and were of a poor condition when they arrived with the correct recipient. As a flowers by post company we do rely on Royal Mail to ensure our gifts are delivered safely and on time. Unfortunately, they have severely let us down on this occasion. We are pleased to hear that our customer support team have resolved this issue with you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 5 years ago

“I ordered the Summer Breeze bouquet for my wife's birthday and (I) was very disappointed. I'd describe this as a posy, the picture is quite deceptive, 3 small sun flowers one yellow rose & one spray of each stock and daisies, how the flowers look on the website is not what you receive. And despite changing the water daily the flowers were done after 5 days, so much for 7 day guarantee. I've used bunches before but I won't be anymore.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your gift. It seems by your description that there may have been some stems missing from the arrangement. We are also sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 5 years ago

“Really disappointed. Didn't resemble the picture at all. Most disappointing, underwhelming bunch of flowers I've ever seen! I was mortified when my mum showed me the flowers she received. They barely look worth a quarter of the price. Wouldn't recommend.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Hi , I have used bunches for years, but I’m disappointed lately i have tried several times to place an order for 6 th Sep , but I could not change the calendar Just seemed to be set for orders for August,”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry you were unable to select the gift of your choice. Some of the flowers displayed on our website are seasonal and only available until a particular date, regrettably if the calendar was greyed out this would be due to the item not be available on the date of choice. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I was very disappointed , I ordered 2 bouquets and not sure about one as it was for a family friend but the flowers for my mum only lasted 2 days”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 5 years ago

“Very poor flowers were fora70th birthday and all dead before the end of day three the roses looked like they were brown as the heads came off the stem”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We have popped an email over to your in the hope we can make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers died within a a couple of days. However, one quick email to customer services and the problem was resolved. So 1 for flowers but 5 for customer service.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We are pleased to hear however that our customer support team resolved the issue . Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews