Bunches.co.uk Reviews

4.7 Rating 202,238 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers not delivered when advised, had an email from a delivery company advising no one answered the door and a picture of nothing showing where the missed delivery card had been left. My in laws and husband were home the entire time and checked cctv and no one came to the house the hour stated,nor the hours before and after.”

Helpful Report

Posted 8 years ago

Thank you for your comments Carolyn. I’m sorry to hear about your disappointment with the delivery of the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“Waste of money. I could have got so much more and better quality from the shop. Would not buy again. Emailed to complain and I was fobbed off. NOT HAPPY Not”

Helpful Report

Posted 8 years ago

Thank you for your feedback Christine. I'm really sorry to hear about your disappointment with the flowers you ordered. I see that you have been in contact with our Customer Support Team - please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“I was very disappointed with both the quantity and quality of the flowers. The Christmas cake that accompanied the flowers was so small it should have been advertised as a slice. Sadly I will not purchase from Bunches again”

Helpful Report

Posted 8 years ago

Thank you for your comments Mrs Baines. I’m sorry to hear that you are disappointed with your order. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“Appalling bouquet. Could not have been further from the picture on the website, even after four days for the flowers to come into bloom. Customer Services didn't give stuff. Save your money, go to the supermarket instead. Wish I had...”

Helpful Report

Posted 8 years ago

Thank you for your feedback Dom. I'm really sorry to hear about your disappointment with the flowers you ordered. I see that you have been in touch with our Customer Support Team - please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“Very few flowers 6 stems at the most ....no chocolates”

Helpful Report

Posted 8 years ago

Thank you for your comment. I’m sorry to hear that you are disappointed with your order. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“The bunch of flowers that arrived looked like a £5 bunch that you get from a supermarket. Nothing special about them . Will not be ordering again”

Helpful Report

Posted 8 years ago

Thank you for your feedback Chelsea. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Awful. Do not use. Have not received my delivery, ordered 10 days beforehand. I wanted a refund now they are trying to blame royal mail. No flowers and a wasted 20 pound. This is my first experience and won't use again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Sophie. I'm really sorry to hear about your disappointing experience. I see you have been in contact with our Customer Support Team - please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“Extremely bad value. Poor quality flowers and miniscule Xmas cake and chocolate”

Helpful Report

Posted 8 years ago

“Delivery driver left them in my nans front garden apparently on my request .... my only request was for the driver to knock loudly and wait a bit longer then usual due to my nan being elderly .... no note popped in door and they were ruined when I called Xmas day and she finally went to retrieve them. Also brought a Xmas card has an extra and yup you guessed it no card!!!!”

Helpful Report

Posted 8 years ago

Thank you for your review Sarah, We are very sorry to hear this and for the disappointment that this has caused. May we ask if it is at all possible could please contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you very much

Posted 8 years ago

“I placed an order to be delivered to my daughter from her husband for Christmas the order was for Snowflake £18.99 as an extra present the flowers were appalling and we were all very disappointed my daughter has complained and,was told to post the flowers back in order to get a refund this is again disgusting she sent pictures of how,bad they were I have ordered from your company before and I ordered 3 separate amounts of flowers to be delivered over Christmas I am worried they were all disappointing I shall not be ordering from this company again and would never give a good recommendation.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and of your disappointment regarding the flower gift that has been received. May we ask for you again to please contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into further for you. Thank you very much

Posted 8 years ago

“We were very disappointed with the flowers there was only one spray of carnations which were broken it looked terrible.l used you before and told other people about bunches.the flowers!!! Looked NOTHING LIKE THE PICTURE”

Helpful Report

Posted 8 years ago

Thank you for your review Margaret, we are very sorry to hear this and of your disappointment regarding the flower gift that has been received. please could you contact our with customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into further for you. Thank you very much

Posted 8 years ago

“First time ever my mum was very disappointed. The flowers were almost dead on arrival and the bunch barely filled the vase. My mum lives hundreds of miles away and that is why i opt to send flowers. I have used bunches for years, maybe 4 times a year. I won`t be using them again. regards”

Helpful Report

Posted 8 years ago

Thank you for your review Tina Ann, we are very sorry to hear this and of your disappointment regarding the flower gift that has been received. please could you contact our with customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into further for you. Thank you very much

Posted 8 years ago

“Flowers did not represent what the picture indicted and I thought I was purchasing! Very disappointed as not cheap and could have had a lot nicer else where. will not buy again”

Helpful Report

Posted 8 years ago

Thank you for your review Claire, we are very sorry to hear this and of your disappointment regarding the flower gift that has been received. please could you contact our with customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into further for you. Thank you very much

Posted 8 years ago

“The flowers I ordered did not arrive.”

Helpful Report

Posted 8 years ago

Thank you for your review Joanne, We are very sorry to hear this and for the disappointment that this matter has caused. I have taken a look into our records and can see that you have been in contact with our customer support team this morning and that this has now been rectified. Thank you

Posted 8 years ago

“Bunches would not let me use my original account, failed to provide tracking and delivery information -even after a reminder request,”

Helpful Report

Posted 8 years ago

Thank you for your review Henry, we are very sorry to hear this and for any disappointment that this issue has caused. We would be very happy to look into this further for you, may we ask if it is possible please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Hi my name is eddie i ordered some flowers to be sent from your catalog in the photo it was a full bunch of blowm i was happy with the price 47 pound 78 Australian $ my daughter sent me a photo of them maybe 5 small blooms and small not happy at all”

Helpful Report

Posted 8 years ago

Thank you for your review Eddie, we are very sorry to hear this and of your disappointment regarding the flower gift that has been received. please could you contact our with customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into further for you. Thank you very much

Posted 8 years ago

“I ordered flowers for my only Aunt for delivery around 21 Dec She passed away on 15th Dec so I contacted you and cancelled the order You still delivered causing upset”

Helpful Report

Posted 8 years ago

Thank you for your review Jane, We really are very sorry to hear of this and for the disappointment and upset this error caused. I have taken a look into our records and can see that indeed this requested was made and we are truly sorry for this gift still being dispatched. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we well be very happy to look into this further. Thank you very much

Posted 8 years ago

“I never have received any notification as to whether or not & what time /date my order was delivered (no email received) The flowers were an Xmas present for my 93 year old mum in residential care home so would've been nice to know if they were received”

Helpful Report

Posted 8 years ago

Thank you for your review Sheila, We are very sorry to hear of your disappointment regarding this. I have taken a look into your order and can see that your flower gift was dispatched on our free delivery service with the Royal Mail as requested on Wednesday 21st December, as advertised this option unfortunately this service was not our traceable one but should have take place between a 1-2 day period. I do hope that your mum did receive her flowers with in the advertised time but if has not been the case please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you very much

Posted 8 years ago

“As they did not arrive I can't give you a review”

Helpful Report

Posted 8 years ago

Thank you for your review Jennifer, we are very sorry to hear this and for the disappointment that this would have caused. I can see from our records that you have been in contact with our customer support team this morning and that one of my colleagues have now rectified this. Thank you

Posted 8 years ago

“Carnations received with most heads snapped off :(”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for the disappointment that this has caused. We would be very happy to look into this further for you may we ask if you could please contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk Thank you very much

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,238 reviews