“My sister and I bought these flowers as a gift for a friends 50th birthday, they arrived on time, however when they arrived they half of them were dead, the buds were falling off and didn't look like the picture. Not impressed.”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“I wish i could give no stars, the flowers that came where terrible, and there where hardly any there considering I payed so much money, will be contacting company with a complaint and asking for a full refund!”

Helpful Report

Posted 8 years ago

Thank you for your comments Danielle, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Plants had been tipped over”

Helpful Report

Posted 8 years ago

Thank you for your comments Maureen, we are very sorry to hear of the poor condition that your basket gift has been received in and for the disappointment that this has caused. Please could you call our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we are very happy to look into this further for you. Thank you.

Posted 8 years ago

“I recognise that the flowers pictured on the website are professionally arranged with buds all in bloom. However, the flowers received hardly resembled the ones ordered. Just one example is that the Christmas red and white bouquet has yellow flowers in it and only one red sparkly stem. I feel very disappointed and deceived and will not be displaying the flowers over Christmas or using this website again.”

Helpful Report

Posted 8 years ago

Thank you for your comments Emily, we are very sorry to hear that you are disappointed with the flower gift you purchased. I have taken a look into your order and can see the bouquet that you chose does as advertised in our brochure and on our website consists of Gold Spray Carnations. Please do contact our customer support team if you would like to discuss this further as we would be very happy to help you. Thank you very much

Posted 8 years ago

“Free chocolates advertised but flowers arrived without chocolates. Tried phoning after 15 minutes listening to music I gave up”

Helpful Report

Posted 8 years ago

Thank you for your comments Dhiane, We are very sorry to hear this and for any disappointment that this may have caused. Please contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we are happy to look into this further for you. Thank you

Posted 8 years ago

“I have seen the flowers first hand and I was not impressed. I paid £19.99 for a nice bunch and gother something worth £7 or £8. I wasn't very happy!”

Helpful Report

Posted 8 years ago

Thank you for your comments Kay, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Someone other than myself altered delivery address by putting a post code in of a different county to what I gave?? so order went to wrong house & wrong county. Customer service very unhelpful & blamed me!! Lost my money & my daughter had no flowers! How can they sending my order to a different county & address be my fault?? Told were they went. First time used this company. Never again. Will have to contact trade &'standard after no help offered what so ever, no apology even & to be told my fault! Shocking treatment &'service!!”

Helpful Report

Posted 8 years ago

Thank you for your comments, We are very sorry to hear this and for the disappointment that this matter has caused. I have taken a look into your order and if it is at all possible please could you again contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we are very happy to look into this further. Thank you very much

Posted 8 years ago

“I ha e no idea but my friend still has'nt had her present ordered On the 14thDec”

Helpful Report

Posted 8 years ago

Thank you for your review Rosemary , We are very sorry to hear this and for any disappointment that this as caused. I have taken a look into your order and can see you chose our free delivery service, as advertised this is not the traceable option as the Royal Mail do not need to obtain a signature with this service. We are assured that this delivery will take place within the 1-2 as stated and if the recipient is not at home at the time that an attempted delivery occurs then a calling card will be left however the driver may choose to leave your gift as long as it is safe to do so. Please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we are very happy to look into this further. Thank you

Posted 8 years ago

“The bunch of flowers have not been delivered yet !”

Helpful Report

Posted 8 years ago

Thank you for your review Donna , We are very sorry to hear this and for any disappointment that this as caused. I have taken a look into your order and can see you chose our free delivery service, as advertised this is not the traceable option as the Royal Mail do not need to obtain a signature with this service. We are assured that this delivery will take place within the 1-2 as stated and if the recipient is not at home at the time that an attempted delivery occurs then a calling card will be left however the driver may choose to leave your gift as long as it is safe to do so. Please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we are very happy to look into this further. Thank you

Posted 8 years ago

“Please find Morags correct email. This is not hers and I've sent several emails to you. Thank you, Michelle”

Helpful Report

Posted 8 years ago

Thank you for your comments Michelle, We do sincerely apologise for this and I will be speaking to our IT department regarding this error. Thank you very much

Posted 8 years ago

“Thoroughly disappointed with the flowers as they looked like a £10 bunch of flowers”

Helpful Report

Posted 8 years ago

Thank you for your comments Emily, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“I thought I'd ordered a decent size bunch of birthday flowers but in fact received a 5 flower bunch”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“I placed an order for surprise flowers to be delivered to an address in a block of flats. I was told that whether the flowers were actually delivered to the flat could not be confirmed. You did not take responsibility for having flowers delivered to the doorstep. When I asked if this could be confirmed in anyway, I was informed this would not be possible. To say I was disappointed by this service would be an understatement. To this day, I do not know where the flowers have gone.”

Helpful Report

Posted 8 years ago

Thank you for your review, We are very sorry to hear of your disappointment this as caused. I have taken a look into your order and can see you chose our free delivery service, as advertised this is not the traceable option as the Royal Mail do not need to obtain a signature with this service. We are assured that this delivery will take place within the 1-2 as stated and if the recipient is not at home at the time that an attempted delivery occurs then a calling card will be left however the driver may choose to leave your gift as long as it is safe to do so. Please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk if you would like to discuss this matter further. Thank you

Posted 8 years ago

“Saw the flowers, nothing like the photo presentation, coulf brought so merging like that for £3 not £30”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Order within 2 days of the occasion I was sending the flowers for. They took 4 days to arrive. My recipient was discrete to say that they were OK as they were a gift and she didn't wish to sound ungrateful. Knowing my recipient I feel that she and I got a poor deal. I asked her for a photo but she hasn't sent one, so I cannot judge for myself if the flowers suffered or were poor.”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“The flowers were a birthday present for a 70th birthday which should have been delivered on 7th or 8th December. The birthday was 8th December, they didn't arrive until 12th December and I had to buy some more flowers. Also did not receive email confirmation of my order. Very disappointed with the service and would like a full refund.”

Helpful Report

Posted 8 years ago

Thank you for your review Dawn, We are very sorry to hear of how late your flower gift was received and for all the disappointment that this matter has caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk, we will be very happy to look into this further and get this rectified for you. Thank you very much

Posted 8 years ago

“The bouquet was a poor imitation of the photo. It was the butt of all jokes from visitors. Very disappointing and humiliating.”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Flowers were a lot smaller than advertised, you can get the same bunch from tesco for 5 pounds instead i paid 20”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Nothing like the photo”

Helpful Report

Posted 8 years ago

Thank you for your comments Katie, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“The flowers were awful, when delivered to my mum I asked my sister to send a picture of them and they looked nothing like what I had ordered”

Helpful Report

Posted 8 years ago

Thank you for your comments Olivia, We are very sorry to hear that you are disappointed with the flower gift that has been received. I can see by our records that you have been in contact with one of my colleagues from our customer support team and that this matter will be rectified.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews