Bunches.co.uk Reviews

4.7 Rating 202,248 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers Haven't been delivered they where supposed to arrive before Christmas.”

Helpful Report

Posted 8 years ago

Thank you for your review Karl, We are very sorry to hear this and for the disappointment that this has caused. I have taken a look into this and can see that your gift was dispatched on the free delivery with the Royal Mail as requested on Wednesday 21st December as advertised this delivery can take place between a 1-2 day period and if there happens to be no one home when an attempted delivery has occurred we are assured that a calling card will be left for the recipient. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you very much

Posted 8 years ago

“The flowers ordered when they arrived here looked nothing like those in your photo on your web site. My wife and I were so very disappointed in then that we went out to a local florist and bought some nice flowers to replace then. I thought about contacting you but the damage was done!”

Helpful Report

Posted 8 years ago

Thank you for your review David, we are very sorry to hear this and of your disappointment regarding the flower gift that has been received. please could you contact our with customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into further for you. Thank you very much

Posted 8 years ago

“I don't know. My sister sent me a picture of the flowers. They looked wretched.”

Helpful Report

Posted 8 years ago

Thank you for your review Sue, we are very sorry to hear of your disappointment regarding the flower gift that has been received. please could you contact our with customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into further for you. Thank you very much

Posted 8 years ago

“I was very disappointed in my recent purchase due to size.. Or lack, of the bouquet.....I Could have bought better in my local supermarket for nigh on twenty pounds less”

Helpful Report

Posted 8 years ago

Thank you for your review Martin, we are very sorry to hear of your disappointment regarding the flower gift that has been received. please could you contact our with customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into further for you. Thank you very much

Posted 8 years ago

“The flowers looked nothing like what I ordered, some of them were dead and it wasn't a big bunch of flowers like it was on the photo. Very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your review Terri, we are very sorry to hear of your disappointment regarding the flower gift that has been received. please could you contact our with customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into further for you. Thank you very much

Posted 8 years ago

“Shoddy flowers. Nothing like as described on website. Even shoddily customer service. Use another company if you have any sense!”

Helpful Report

Posted 8 years ago

Thank you for your review Deborah, We are very sorry to hear this and for any disappointment caused. I can see from our records that you have been in contact with our customer support team regarding an order that you were under the impression that you have placed, as mentioned by one of my colleagues unfortunately we do not have recorded of this and your requested was never fulfilled. If you would like to discuss this matter further please do feel free to contact our customer support team again on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Ordered the flowers for mum 4 Christmas and they didn't arrive. Mum is 92 I'm so disappointed with bunches as I always use them”

Helpful Report

Posted 8 years ago

Thank you for your comments Janice, We are very sorry to hear this and for the disappointment that this has caused. May we ask could you please get in contact with our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Flowers ordered for 96year old living alone and did not arrive in time for Christmas. I am very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your review Cecilia, We are very sorry to hear of your disappointment this matter has caused. I can see by our records that you have already been in contact with our customer support team and that this has now been rectified. Thank you

Posted 8 years ago

“Low quality of flowers . Was ordered as Xmas present for parents who were not impressed.”

Helpful Report

Posted 8 years ago

Thank you for your review Stephen, we are very sorry to hear of your disappointment regarding the flower gift that has been received. please could you contact our with customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into further for you. Thank you

Posted 8 years ago

“Disgusted with this company!! Flowers were ordered on Tuesday for delivery on Thursday and of course they did not arrive, nor did they arrive on Friday and nor did they arrive at 1pm today as promised!! The recipient left her front door open while she waited for them yet according to DPD there was nobody home - that is a lie, they never even tried to deliver at that time!! I am claiming a full refund as my order was not fulfilled as expected and as promised in the emails (which I have kept as proof). They had an obligation to fulfill and did not oblige! :(”

Helpful Report

Posted 8 years ago

Thank you for your review Hayley, We are very sorry to hear of your dissapointment that this matter has caused. I have taken a look into this and can see that DPD are claiming that at 1.52pm on Saturday 24th December they attempted to deliver your gift has you have mentioned and that no one was at home. We would be more than happy to look into this further for you, please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk for us to be able to fulfil your request. Thank you very much

Posted 8 years ago

“I ordered the 'snowflake' bouquet as a gift. What arrived couldn't have been further from the photograph used to sell the bouquet on the website. However, Customer Services stated that as the 'correct number' of stems had been sent they were not interested in resolving the issue. Be aware then that what you order is not what will arrive. Awful - will not be using bunches.co.uk again.”

Helpful Report

Posted 8 years ago

Thank you for your review Dom, we are very sorry to hear of your disappointment regarding the flower gift that has been received. As you have mentioned I can see by our records you have been in contact with our customer support team and your comments will be passed on. Thank you

Posted 8 years ago

“The parcel arrived 2 days late”

Helpful Report

Posted 8 years ago

Thank you for your comments Genevieve. I'm really sorry to hear about your disappointment with the gift you ordered. I see that you have been in touch with our Customer Support Team but please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“Delivered to wrong address which i am glad of as five stems for £26 that i could have got better in asda and before i got them i ordered more from you i just hope they go to right address and are better”

Helpful Report

Posted 8 years ago

Thank you for your feedback Susan. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you. We’re open until 1pm on Saturday 24th and re-open on Wednesday 28th at 8.30am.

Posted 8 years ago

“Very disappointed with the quality of the plant that was sent to a friend as a Christmas gift as it looked nothing like the one advertised on the web page. Expensive mistake!”

Helpful Report

Posted 8 years ago

Thank you for your comments Sue. I am sorry to hear that you are disappointed with the plant you ordered. Could you please contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you. We’re open until 1pm on Saturday 24th and re-open on Wednesday 28th at 8.30am.

Posted 8 years ago

“The flowers were nothing like the picture and less than half the size.”

Helpful Report

Posted 8 years ago

Thank you for your feedback James. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you. We're open until 1pm on Saturday 24th and re-open on Wednesday 28th at 8.30am.

Posted 8 years ago

“Received an awful bunch of flowers as present from my son, have gone through the complaints route, waste of time, Dec 2016”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible for you to contact our customer support team on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much De

Posted 8 years ago

“Ordered the Snowflake bunch of flowers for £18.99 and a small bunch of flowers arrived that looked like one you would get from Asda for £5.00. Not what was advertised at all.”

Helpful Report

Posted 8 years ago

Thank you for your comments Mr Wilson. I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible for you to contact our customer support team on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“I ordered the 'festive joy' flowers for my mum for her Xmas. I was expecting to receive flowers of the standard and size advertised on the website but I am extremely disappointed in what she received. The flowers were 1/4 of the size and not to the quality as seen on the picture. Very disappointing.”

Helpful Report

Posted 8 years ago

Thank you for your comments Kim, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible for you to contact our customer support team on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Very very disappointed A gift of flowers specially for my Mum's 80th birthday was delivered far too early Barely an apology and no compensation offered”

Helpful Report

Posted 8 years ago

Thank you for your comments Sarah, We are very sorry to hear that you have been disappointed with the flower gift your recipient received. I have taken a look into your order and can see that they were dispatched as requested on our free delivery service with the Royal Mail as advertised is can take place between a 1-2 day period if you would like to speak to us further regarding this please could you contact our customer support team on 0800 626 249 or flowers@bunches.co.uk and we will be very happy to look into this further. Thank you

Posted 8 years ago

“Not sure how long my flowers were in transit for,but they arrived wilted and in a bad way. They didn't even resemble the picture on the website... Mystique pink is what I ordered and a wilted mess is what I received!!!! I did however get a full refund after I refused another bunch being delivered. My hamper was nice,but I'll continue to use Marks and Spencers in the future...”

Helpful Report

Posted 8 years ago

Thank you for your comments Tara, We are very sorry to hear of your disappointment regarding the flower gift that was received. As you have mentioned I can see that you have spoken with one of my colleagues within our customer support team and that this matter has been rectified. Thank you

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,248 reviews