“Efficient service! Thankyou the flowers were a gift so not sure if they were value for money or not. But always have good feedback but then people are not going to say anything else!”

Helpful Report

Posted 5 years ago

“I have never before been disappointed with your flowers but recently I was. I chose yellow particularly and they were cream and not as many as expected. As I said I have sent your flowers on numerous occasions and will continue to do so hoping this was just a blip”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers received were nothing like the picture and smaller than expected. Not good value.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The picture of the flowers I ordered for my daughter in law looked beautiful but the photo they sent me not so much!!! I was disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were disappointed with your recent gift. Our flowers are sent in bud to maximise vase life and limit damage on the way to the recipient, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers could have been fresher.”

Helpful Report

Posted 5 years ago

“Sent as a birthday gift and arrived on time. Recipient very kind but when I saw the flowers myself, I was really disappointed and underwhelmed not to mention embarrassed. I could have got a much prettier bunch of flowers from a supermarket at a third of the cost.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“It was my first order and will be my last, I ordered a bouquet to the value of £26.99, I got 25% off my order as it was my first, I was sent a photo of the flowers when they arrived and the amount of flowers for the price was appalling, so you don’t get the discount just a lot less flowers, a scam to get you to buy”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Beautiful flowers but only lasted 5 days.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“flowers arrived on time but I was a little disappointed with the content”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers were lovely, but they were not delivered on the day I asked for. They were delivered two days later. I will not be buying flowers from bunches again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived on time, rather disappointed as they were nothing like the picture”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Unfortunately a bit disappointing, bouquet was very small but some pretty inclusions.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were disappointed with the flowers that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to open up and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“II have used Bunches many times for years now and I have been perfectly delighted. However the last time , which was only this month the recipient didn’t get her flowers. This is the first time this has happened.”

Helpful Report

Posted 5 years ago

“93% delivered on the day of your choice unfortunately mine was in the other 7%. The flowers were a birthday present for my elderly aunt, they included her favourite flowers freesias, I haven’t seen them myself but my cousin said when they opened the box a lot of the buds had broken off.”

Helpful Report

Posted 5 years ago

“Not the selection of flowers that I ordered for my daughter...very dissapointed to be honest”

Helpful Report

Posted 5 years ago

“Sent flowers for an 87th birthday, who ever delivered didn’t buzz up and got in and knocked and so she didn’t hear the door and the flowers were taken back to shop and had to be picked up by her sister the following day flowers were lovely but disappointed”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. A delivery request can be left on the order but it is not guaranteed as this is at the discretion of the delivery driver. Please accept our sincere apologies for any disappointment this matter may have caused.

Posted 5 years ago

“Have been a customer for a number of years but they need to rethink. Often when flowers are sent we d not know if they were delivered. There is competition out there that sends you an email confirming delivery. You now ask me if or when they were delivered. Are you Kidding?”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed that no confirmation of delivery was received. The delivery service that was selected doesn't offer confirmation of delivery. We do offer a tracked delivery for an additional £1.99, however, this wasn't selected on this occasion. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 5 years ago

“Ordered flowers on Monday the 2nd of March for delivery on the 5th of march didn’t get them till the 6th of march it was for my mums 88th birthday ordered flowers and a we birthday cake Very disappointed flowers were okay but you could buy a much better and bigger bunch elsewhere wouldn’t recommend I phoned them and they said 93 percent get delivered on the day in question wont be buying again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I put acceptable because, the flowers that were for a wedding anniversary, arrived a day late, which didn’t go down well, I purposely but a delivery at 1 day before I needed them, but they were still late.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I've no idea if the bouquet and card were delivered”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have not heard from the recipient to thank you for the gift. The delivery service selected is not a traceable service. We do offer a tracked service for an additional £1.99. We would recommend that the recipient is contacted to see if the gift has been revived. If there are any problems then please do not hesitate to contact us on flowers@bunches.co.uk.Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews