“The gift was a birthday surprise,but was not delivered until 4.45, which I feel is a bit late for a birthday”

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with the delivery of your gift. The delivery option selected on this occasion was our all day courier , this service is between 8am-6pm, we do offer a pre-1pm delivery, for customer who prefer an earlier delivery. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Initially I was pleased with the service until I received a photograph of the cardboard box sitting on the doorstep. I paid for courier service and the flowers were left where they could have been stolen. Not good service.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with your delivery. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. On some occasions if a safe place can be found to leave the flowers they may leave on the property to avoid the disappointment of the recipient not receiving the flowers on the date requested. Kind Regards Bunches

Posted 5 years ago

“I ordered flowers for my mother in laws birthdays. The flowers arrived on the day requested early afternoon but once the box was opened it appeared the some of the flowers appeared yellow on the edges and petals had/were falling off. Not the best bunch I have ordered with you.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the flowers have arrived looking a little sad. We can see that you have been in contact with our customer support team and a resolution have been offered. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Delivered on time. Slightly disappointed with some of the flowers. They arrived in full bloom so didnt last very long at all. After 2 days some of the flowers had died.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“The ordering was simple and very user friendly, the delivery date selected was achieved. However when the recipient sent me photos of the flowers on arrival I was disappointed at how few flowers there were compared to the picture that I viewed on ordering.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers don’t look as good on the picture as they are in real life”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I chose a next day delivery for a birthday , but would not really recommend this as the flowers came at 6.45 pm ,obviously most of the birthday had gone . However being able to go for next day is amazing really.”

Helpful Report

Posted 5 years ago

“Beautiful flowers sent to my friend on the loss of her dad. Ordered a lovely card and chocolates, only the chocolates were missing. I'm not one to complain and as they were only £4.99 didn't see the point. Disappointing though as she sent a photo and I had to ask where thd chocolates were.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the chocolates were missing from your gift package. It is extremely disappointing as we have such a high standard and try to make every order perfect. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“The first bunch was amazing but the last one I sent at new year was expensive n disappointing very like garage flowers ,sorry but true”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Service as brilliant next day delivery. Flowers arrived in the letter box packaging but when we took them out of the box a lot of the showers were broken. Very disappointed”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Not received confirmation that the flowers have been delivered so cannot comment on them. Would be good if the sender received confirmation when the flowers are delivered.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have not heard from the recipient to thank you for your gift. Our free delivery service is not a tracked service, we offer this service to help keep costs down for our customers and this is the same delivery service used to postal general letters and parcels. We do offer a tracked delivery service for customer who want the peace of mind that the flowers have been delivered, however this option was not selected on this occasion. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Hi l ordered flowers card and chocolates but the chocolates was not in the box”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the chocolates that you ordered with your gift were missing. We will be in touch with you very soon to make this right for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 5 years ago

“Arrived on the day stated but as they were a gift l did not see if they were as described.”

Helpful Report

Posted 5 years ago

“Ordering was good but when flowers arrived they looked nothing like the picture that was advertised”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Lovely flowers, but turned up on the wrong day!”

Helpful Report

Posted 5 years ago

Thank you for your lovely comments about our flowers. We are sorry to hear your gift didn’t arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Bunches

Posted 5 years ago

“As much as the flowers where lovely and we'll received, they were put down the side of the garage when delivered with no note so the recipient didn't actually know they where there until we mentioned if they had had a delivery. Sort of takes the surprise out of it all”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers were apparently very nice... But they were delivered late..I ordered well in advance, for a Saturday delivery and they turned up Monday”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn’t arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards – Bunches

Posted 5 years ago

“Arrived perfectly on time and looked nice on delivery but unfortunately didn’t last anywhere near as long as I hoped - I bought some cheap supermarket flowers a week before which lasted longer :(”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. We offer 7 days of freshness with all or our arrangements, therefore if they didn't last, please pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers were ok but the delivery was left in a porch when the customer who is an invalid was in paid for a courier to deliver to the door I would have been better off letting the postman delivered. it was a block of flats and they could not be bothered to go upstairs and that was what I paid for”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment and that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Acceptable because I had a discount code. Compared to other flower sellers they were not of the same quality. I probably wouldn't purchase from here again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews