Bunches.co.uk Reviews

4.7 Rating 202,070 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,070 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First, the courier delivery service is misleading, I expected the flowers to be delivered in a prepared condition however they were delivered in the same way they would have been from any delivery service, the courier service seems to be simply a misleading money making scheme. Secondly, the flowers looked nothing like they did on the website, advertisement needs to be much more accurate, I expected a well prepared expensive looking bouquet and recieved an everyday shoddy bouquet that looked like it was from Lidl. Finally, the flowers were too expensive for what they were, if my previous suggestions cannot be reached then the price must be lowered because they simply are not worth anybody's money.”

Helpful Report

Posted 8 years ago

Thank you for your review Joshua , I am very sorry to hear that you have been disappointed with both the deliver and with your recent gift from us. The difference between our free delivery on the Royal Mail first class post and the DPD courier who delivered your gift on our behalf is that this service is that 100%guarantee that your gift will be delivered on your desired date, where as our free service as advertised can take place over an 1-2 day period. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Disappointed with the quality off all the items. The card was smaller than A5, the balloon was about 6" the flowers were just a small bunch off carnations I could have got better from the supermarket for a fiver. I would never buy from you again, I was embarrassed when I saw what had been delivered. Veronica”

Helpful Report

Posted 8 years ago

Thank you for your review Veronica , I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Most of the freesias were open and gone over at the time of delivery.”

Helpful Report

Posted 8 years ago

Thank you for your review Kazz , I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“It was my sister in laws birthday on the 28th. I ordered the flowers on line on the 27th since I couldn't be there on her b-day. It did say that unless you paid more for a courier you might have them delivered the next day which is what happened. That wasn't ideal but I accepted that. What I don't find acceptable is that when I did finally go over on Tues. I asked where the flowers were and she said she had to throw them away as they had drooped and were no good. They didn't even last a week. I've had flowers from the Aldi that have lasted 2 weeks. Very disappointed!!”

Helpful Report

Posted 8 years ago

Thank you for your review Carol , I am very sorry to hear that you have been disappointed with both the delivery and your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Always been happy with previous Bunches flowers. But on this occasion let me down with flowers that are not representative of the website image. Very dissapointing.”

Helpful Report

Posted 8 years ago

Thank you for your review Kevin , I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Once again flowers sent not as fresh as they should be. Yellowing stems near the bottom, flowers open and not in bud. The yellow Solidago hardly opened at all, feel extremely let down”

Helpful Report

Posted 8 years ago

Thank you for your review Christine, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“18 Peonies delivered. All looked like they had been without water for ages. Only 3 lasted more than two days. Wouldn't bother with these guys again as the flowers don't seem to last for whatever reason.”

Helpful Report

Posted 8 years ago

Thank you for your review, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Chocolates and everything was grand it's just the flowers came and 3 was broken at the stem which did make them not stand out as nice it's usually great service with yourselves Im not one for complaining I just wanted it to be perfect like usual but unfortunately it wasn't this time”

Helpful Report

Posted 8 years ago

Thank you for your review David, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“I have used Bunches before & been pleased with the flowers. This time the flowers were screwed up & all the water had been used up, when the stocks were removed from the packaging they had lost all their flowers, they were not fresh and I was very disappointed as they were a gift for my Mum.”

Helpful Report

Posted 8 years ago

“Flowers were lovely but asked for them to be delivered on Friday to coincide with something else that I had organised... unfortunately they were delivered a day early”

Helpful Report

Posted 8 years ago

Thank you for your review Brett, I am very sorry to hear that you have been disappointed with the delivery of your recent gift from us. I have taken a look into your order and can see that you choose to use our free delivery service with the Royal Mail. As advertised this delivery can take place over a 1-2 day period and although we are aware of this, at the time that your flower gift was dispatched we are not aware of which day between these two your gift will arrive. If you would like to discuss this further with our team please do get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Upon opening the flower box I was disappointed to find that the flowers looked all squashed and dead looking and nothing like the picture shown on line, though not at all surprised as they were without any water over the weekend being posted off on the Saturday and I did not received them until the Monday. On line it said it came with free chocolates which I never got only the small Birthday cake and butterfly's which are pretty. Last year I received flowers from Bunches and they were the same as these. How can you tell someone that has brought these for your Birthday that they wasn't very good. I can't see these flowers lasting very long.”

Helpful Report

Posted 8 years ago

Thank you for your review Susan, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Hi, Sent to my friend as a gift and her only comment was "thank you but you must have spent a lot of money for what I received" so obviously not very impressed!!”

Helpful Report

Posted 8 years ago

Thank you for your review Sue, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“a simple invoice was sent too late and after many times request. Previous email not responded so indeed I regret to order from them again!”

Helpful Report

Posted 8 years ago

Thank you for your review A Shariati, I am very sorry to hear this and that you have been disappointed . Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“I have used Bunches on many occasions in the past and always been happy with the arrangements that i have ordered but i must admit this time i was extremely disappointed with the flowers i wanted sent for my mums birthday, The few flowers that arrived certainly did not look like the amount that was shown in the picture and a fair few of them were already dead so by the time they were put into a vase it was quite a sorry sight to see im afraid to say.”

Helpful Report

Posted 8 years ago

Thank you for your review S M Huckle, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Have always used your service and in the past was always pleased with your flowers. Ordered some flowers for my mum last Monday and they arrived Wednesday but spoke to her this morning and her flowers are drooping and not lasted. This was a thank you present so I am very disappointed and will have to think again if I use your service”

Helpful Report

Posted 8 years ago

Thank you for your review Elaine, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Delivery was excellend and the website easy to use. However the flowers delivered did not look as nice as the flowers shown on the web site.”

Helpful Report

Posted 8 years ago

Thank you for your review Sandra, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Tired looking bunch of flowers and not at all impressive.”

Helpful Report

Posted 8 years ago

Thank you for your review Sylvia, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“The flowers looked as if they had been delivered up side down. What a shame.”

Helpful Report

Posted 8 years ago

Thank you for your review Jessica, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“I saw the flowers I sent and I was very disappointed, there didn't look like many for the money I paid...”

Helpful Report

Posted 8 years ago

Thank you for your review Dawn, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“I have ordered twice in the last month both times the flowers arrived on time and as described,lovely thank you. However both bunches began to fade after only two days or three days. I would have expected a week at least, as this is how long supermarket flowers last.”

Helpful Report

Posted 8 years ago

Thank you for your review Lesley, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,070 reviews