Bunches.co.uk Reviews

4.7 Rating 202,057 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,057 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on wrong day ...no one at home on following day ..so we asked a neighbour who had to go 2 the post office picked them up they were all wilted ... they had been unattended 4 18 hrs on there side so no water got 2 the flowers. Royal mail was a shambles chocs had melted.will not usr Bunches again”

Helpful Report

Posted 8 years ago

Thank you for your review Barbara. I am extremely sorry to hear that you have been disappointed with the delivery of your recent flower gift. If you would like to discuss this further, you can contact our customer support team on 0800 626 249 or flowers@bunches.co.uk and we will be more than happy to look into this for you. Thank you

Posted 8 years ago

“Delivery - I ordered my gift on Sunday & had to spend time chasing up all week with emails enquiring when my floweres were due to arrive , I was told the latest would be Wednesday 19th after more emails , they finally arrived on Friday 21st, I really don't think this is acceptable & you should look at other means of delivery Royal Mail is obviously not the right one for flower delivery, most flower companies deliver by courier either next day or day after, I have never had to wait so long for my flowers to be delivered, just as well it wasn't for a special occasion - it's a shame as once they did arrive , display & quality were good - would not order from you again 5 days IS FAR too long to wait for delivery & couldn't rely on for that special gift to arrive in time !”

Helpful Report

Posted 8 years ago

Good Afternoon, thank you for your review. I am extremely sorry to hear this, as you have already mentioned our free delivery with the Royal Mail should be over a 1-2 day period as we advertised and not 5 days as you experienced. To answer your question we do offer a courier delivery service for our customers to use for an additional charge of either £5.99 for an all day delivery or £7.99 for an morning delivery. If you would like to discuss this further, you can contact our customer support team on 0800 626 249 or flowers@bunches.co.uk and we will be more than happy to look into this for you. Thank you

Posted 8 years ago

“The flowers were very sparce”

Helpful Report

Posted 8 years ago

Good Afternoon, thank you for your review. I'm sorry to hear that you were disappointed with your recent order. If you would like to contact our customer support team on 0800 626 249 or flowers@bunches.co.uk one of my team members will be more than happy to help. Thank you

Posted 8 years ago

“FLOWERS ARRIVED LOOKING WORSE FOR WEAR AND STEMS IN A POT THAT LOOKED TO DO LITTLE -CONTACT OR SUPPLY WATER TO THEM. NEVER REALLY RECOVERED DRY AND GOING OVER,DEAD/DYING WITHIN 48HRS DESPITE EFFORTS TO SAVE/REVIVE THE FLOWERS”

Helpful Report

Posted 8 years ago

Good Morning Paul, thank you for your review. I am extremely sorry to hear this, if you would like to discuss this further, you can contact our customer support team on 0800 626 249 or flowers@bunches.co.uk and we will be more than happy to look into this for you.

Posted 8 years ago

“The box was wet and damaged. Some flowers also damaged and overall quality for £50+ was disappointing”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your review. I am sincerely sorry to hear of this. If you would like to contact our customer support team to discuss this on 0800 626 249 alteratively you can contact us via email at flowers@bunches.co.uk.

Posted 8 years ago

“In my opinion the flowers were of poor quality and seemed dead on arrival.After a few days in water they hadn't recovered. Won't be using you again.”

Helpful Report

Posted 8 years ago

Good Evening, thank you for your email. I'm sorry to hear that you were disappointed with your recent order. If you would like to contact our customer support team on 0800 626 249 or flowers@bunches.co.uk one of the team will be more than happy to help.

Posted 8 years ago

“good service/delivery. rubbish product”

Helpful Report

Posted 8 years ago

Good Evening Malcolm, Thank you for your review. I'm sorry to hear that you are disappointed with your recent order. If you would like to contact our customer support team on 0800 626 249 or flowers@bunches.co.uk one of the team will be more than happy to help.

Posted 8 years ago

“Poor quality bouquet,For £20 six stems of low budget flowers and mainly foliage . Very disappointing! Not happy with order was a present for my daughter thought the need to buy more flowers !!!! Will not recommend or use again .”

Helpful Report

Posted 8 years ago

Good Evening Kim, thank you for your reply. I'm sorry to hear the upset caused regarding your recent order. If you'd like to contact our customer support team on 0800 626 249 or flowers@bunches.co.uk one of our team will be more than happy to help you.

Posted 8 years ago

“Chocolates never arrived with the flowers and after I rang they put them in an envelope and posted them on, not even in a box , very dissatisfied.”

Helpful Report

Posted 8 years ago

Good evening Carol, thank you for your review. I am sorry to hear of your disappointment regarding this order. If you would like to contact our customer support team on 0800 626 249 or flowers@bunches.co.uk one of the team would be more than happy to help.

Posted 8 years ago

“Well i Ordered my flowers on saturday the 8th and they still haven't arrived. I know sometimes there can be complications but i kinda expected no more than 2-3 working days”

Helpful Report

Posted 8 years ago

Good afternoon Bradley, thank you for your review. I'm sorry to hear that your order was not delivered as expected. If you would like to get in touch with our customer support team on 0800 626 249 or flowers@bunches.co.uk a member of the team will be more than happy to help.

Posted 8 years ago

“Delivery was straightforward. However, the flowers received were not as advertised in the photograph. The photo suggests 7 peonies with some greenery would be delivered, however on arrival only 3 peony flowers were present with lots of greenery to fill the vase, so I feel this was falsely advertised. Furthermore, the bouquet only lasted around 4-5 days before wilting rather quickly despite following instructions for watering, feed etc. I don't feel this was value for money at all.”

Helpful Report

Posted 8 years ago

Thank you for your review Jared. i am very sorry to hear of the disappointment caused It's extremely disappointing as we have such a high standard and strive to try and make every order perfect. if you would like to give us a call on 0800 626 249 or send us a email to flowers@bunches.co.uk we would be more than happy to look into this matter further for you.

Posted 8 years ago

“The recipient of the flowers said they were 'okay' when pressed for a fuller response she said that there was nothing wrong with them they just lacked the 'wow' factor. she had received a bunch of Tesco red roses from a friend and they were far superior”

Helpful Report

Posted 8 years ago

Thank you for your review. i am very sorry to hear of the disappointment caused It's extremely disappointing as we have such a high standard and strive to try and make every order perfect. if you would like to give us a call on 0800626249 or send us a email to flowers@bunches.co.uk we would be more than happy to look into this matter further for you.

Posted 8 years ago

“The complaints process”

Helpful Report

Posted 8 years ago

Thank you for your review Lesley, I am very sorry to hear of your disappointment, having looked into your order with us i can see that we are looking into this further for you. If you would like some further assistance please get in touch with our customer support team on 0800 626 249 or flowers@bunches.co.uk. we look forward to hearing from you.

Posted 8 years ago

“Packaging damaged which meant that all the water had seeped out leaving the flowers looking very sorry for themselves. Not fresh at all rather withered looking and I was very disappointed as these were a special delivery for my Mother's 80th Birthday. Poor quality flowers in any case.”

Helpful Report

Posted 8 years ago

Thank you for your review. i am very sorry to hear of the disappointment caused It's extremely disappointing as we have such a high standard and strive to try and make every order perfect. if you would like to give our customer support team a call on 0800626249 or send a email to flowers@bunches.co.uk we would be more than happy to look into this matter further for you

Posted 8 years ago

“I ordered flowers for my Aunts birthday and when I went to see her 2 days later I was very disappointed, they just looked like a bunch picked from a garage, not very big and nothing special, I often use this company to send flowers and have all ways been happy, but the quality this time was not what I expected or what was shown on the picture, Kim”

Helpful Report

Posted 8 years ago

Thank you for your review. i am very sorry to hear of the disappointment caused It's extremely disappointing as we have such a high standard and strive to try and make every order perfect. if you would like to give our customer support team a call on 0800626249 or send us a email to flowers@bunches.co.uk we would be more than happy to look into this matter further for you.

Posted 8 years ago

“The delivery and timing went well but I'm really disappointed with how long the flowers have lasted. They were sent to arrive on Wednesday - my mum's birthday I have since come to see her... arriving Friday and the flowers are dying off already. For 29.99 bunch of flowers I'm really not impressed and would expect them to last twice as long.”

Helpful Report

Posted 8 years ago

Thank you for your review Clare Norman. i am very sorry to hear of the disappointment caused It's extremely disappointing as we have such a high standard and strive to try and make every order perfect. if you would like to give our customer support team a call on 0800626249 or send us a email to flowers@bunches.co.uk we would be more than happy to look into this matter further for you.

Posted 8 years ago

“Just received a bunch of your flowers from my granddaughter for my birthday and I've had better bunches from the local garage. I am more upset that she paid for the birthday package with card and chocolates and won't be telling her how bedraggled the flowers looked or that on some of the roses the stems were broken so they don't even stand up. Very disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your review Sheila. i am very sorry to hear of the disappointment caused It's extremely disappointing as we have such a high standard and strive to try and make every order perfect. if you would like to give our customer support team a call on 0800626249 or send us a email to flowers@bunches.co.uk we would be more than happy to look into this matter further for you.

Posted 8 years ago

“My order of a birthday plant arrangement, consisting of a lily, rose and ivy, arrived on time but in decidedly poor shape. The lily looked bedraggled and the rose had one bud which has bloomed and three buds which died together with their associated foliage. After five days we are left with a potted ivy, nothing more! This resulted in a very unsatisfactory birthday display which has been consigned to the compost bin. This was probably our fifth order on Bunches and probably our last. Please do not contact us before Saturday 22nd July.”

Helpful Report

Posted 8 years ago

Thank you for your review Eileen Wood. i am very sorry to hear of the disappointment caused It's extremely disappointing as we have such a high standard and strive to try and make every order perfect. if you could contact our customer support team a call on 0800626249 or send us a email to flowers@bunches.co.uk on your return, we would be more than happy to look into this matter further for you.

Posted 8 years ago

“I ordered what looked like a beautiful bouquet for my daughter in law who had just given birth to our first grandchild. When we travelled down to visit I was extreemly dissapointed (and embarrassed) by the megre display. There seemed to be far fewer flowers than in the photograph. These were expensive and I feel I wasted my money. Frankly, a £10 bouquet from Tesco is far better quality. I have ordered from you many times before but have not seen the flowers "in person" . I do not feel confident to order from you again.”

Helpful Report

Posted 8 years ago

Thank you for your review Rosie, I am very sorry to hear this and for any disappointment that this issue has caused. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Very disappointed to find out (by accident from the recipient) that no chocolates had been sent with the most recent order I placed! Checking with your office I was told no orders last week were sent out with chocolates. How frequently does this happen? The sender is unlikely to know!”

Helpful Report

Posted 8 years ago

Thank you for your review, I am very sorry to hear of your disappointment regarding our free chocolate offer. We did as you have already mentioned have a week where these were not offered with online orders. This isn't something we normally do and I dont believe it will happen anytime soon in the future. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk as we will be happy to rectify this for you. Thank you very much

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,057 reviews