Bunches.co.uk Reviews

4.7 Rating 202,059 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,059 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were limp, very disappointing.”

Helpful Report

Posted 8 years ago

Thank you for your review, I am very sorry to hear this and for any disappointment that this issue has caused. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Hello, I ordered a bouquet to be delivered on Monday 10th July, daughters wedding anniversary. It was delivered on Sat. 8th July, and left outside in full sun. My daughter and her family were away on holiday, and weren't coming home until Sat. evening. We were all very disappointed, as the flowers were all wilted. I had an email confirmation to say they would be sent on the 10th July, so don't understand why they were sent on the Sat. 8th July, as it isn't a normal working day.”

Helpful Report

Posted 8 years ago

Thank you for your review Joan, I am very sorry to hear that you have been disappointed with the delivery of your recent gift from us. I have taken a look into this and can see that you choose to use our free delivery service with the Royal Mail. As advertised this service can take place over an 1-2 day period and although we are aware of this at the time that your gift has been dispatched we are unaware of which day the delivery will occur. if you would like to discuss this further please do get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Only carnations. No cake or balloon. Money poor spent”

Helpful Report

Posted 8 years ago

Thank you for your review Annie, I am very sorry to hear this and for any disappointment that this issue has caused. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Having purchased flowers many times previously, I was surprised to find out that when the latest bunch arrived, it was poorly presented and a number of the blooms were already fading. This totally spoiled the surprise. My sister in law took pictures; I'm very disappointed on this occasion.”

Helpful Report

Posted 8 years ago

Thank you for your review Tony, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Ordered next day delivery for Saturday but they didn't arrive until Monday. The ones that weren't damaged/dying looked OK. But by Tuesday they were all wilting and I started to dispose of them by Thursday. These were a birthday present for my daughter (whose birthday was on Sunday) and I am thoroughly disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your review Rachael, I am very sorry to hear that you have been disappointed with both the delivery and your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“My friend spoke with me today after receiving her flowers last Friday 7th. I have to say that the original photo she sent me looked fairly scarce of flowers compared to the flowers ordered and I commented on it to her. Today she sent me a photo of them and I was very disappointed. All flowers previously ordered have been exceptional and those I have received have been great too.”

Helpful Report

Posted 8 years ago

Thank you for your review Debby, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“The flowers were already wilteted”

Helpful Report

Posted 8 years ago

“Very disappointed with the size of the bouquet. Expected it to be about twice the size it was. Not sure if I would use you again, sorry.”

Helpful Report

Posted 8 years ago

Thank you for your review Ronald, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Flowers looked great only but were under half the expected size. I requested delivery on the Saturday for a Sunday Birthday, however they were delivered on the Friday. Not entirely happy with service and unsure if I would use again.”

Helpful Report

Posted 8 years ago

Thank you for your review Mrs Honan, I am very sorry to hear that you have been disappointed with both the delivery and your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“A little disappoints with quality, and quantity, of bouquet ordered this time. Just not "impressive enough" for the money paid.”

Helpful Report

Posted 8 years ago

Thank you for your review Teresa, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“The delivery was good but if I'm honest I thought the size of the bunch was small for the price. That disappointed me when I saw them.”

Helpful Report

Posted 8 years ago

Thank you for your review, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“1st bunch of flowers were dead on delivery! They kindly replaced them but with a cheaper bunch!! Disappointed”

Helpful Report

Posted 8 years ago

Thank you for your review, I am very sorry to hear that you have been disappointed with your recent replacement gift from us. I have taken a look into this and can confirm that this was an upgraded bouquet sent with our sincere apologies. We do offer an standard size which is the size we advertise first within our website. If you would like to discuss this issue further do get in contact with us on 0800 626 249 or email us at flowers@bunches.co.uk . Thank you very much

Posted 8 years ago

“I ordered a standard bunch of Wildflower Meadow. When they arrived they were in poor condition. I was supposed to get 15 stems, but they were only 12 in the box! I have been ordering flowers from Bunches for a number of years now and this is the first time I have been disappointed. I will have to think twice next time if standards are going down.”

Helpful Report

Posted 8 years ago

Thank you for your review Mr Vassie, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Did not look like the picture in the ad i viewed , not value for money 9 carnations very disappointing..”

Helpful Report

Posted 8 years ago

Thank you for your review John, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“very disappointed when I saw the flowers, would of paid about £3.99 for them in supermarket. The cake was also tiny £1 in cardshops”

Helpful Report

Posted 8 years ago

Thank you for your review Linda, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“Delivery was on time which was great, however I was very disappointed in the flowers, There was about 8 or 9 flower stems in the whole bunch! Definately NOT worth over £21.00 .. they were for my parners birhday, I was embarressed, especially when the box was so small it was posted through the porch window! Not all all impressed.”

Helpful Report

Posted 8 years ago

Thank you for your review Anita, I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“The flowers that I sent to my friend for her Birthday were wilted and dead 2 days after she received them, they are now in the bin.”

Helpful Report

Posted 8 years ago

Thank you for your review Helen I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“My mum received her bouquet of flowers on weds and by Friday they were all dead and had to be thrown away. Really disappointed with the money I spent. I have bought flowers in the supermarket for a quarter of the price and they had lasted weeks”

Helpful Report

Posted 8 years ago

Thank you for your review Katy I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“The flowers looked slightly wilted and I don't think they will last too long”

Helpful Report

Posted 8 years ago

Thank you for your review Thomas I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

“For the price I didn't think I was getting value for money and they didn't compare with what was showing on the website.”

Helpful Report

Posted 8 years ago

Thank you for your review I am very sorry to hear that you have been disappointed with your recent gift from us. Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,059 reviews