“I’ve bought off you before and they have been ok, these ones were very disappointing, the flowers usually last 2 week and only lasted a week, and nothing like the picture, Regards Stephen .”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. We offer a 7 day freshness guarantee with all of our arrangements. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Lovely flowers arrived to only have all but died after a day or two. Won’t be buying again.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“I recently placed an order for some flowers to be sent my wife for our wedding anniversary. I was told that I would receive confirmation of my order by an E Mail. No E Mail was received. A few days before the delivery date as I had heard nothing from you and I was concerned that the flowers wouldn't come leaving my wife disappointed I contacted you via your website to find out what was happening. I received no reply. If is how you now treat your customers I imagine you will lose many of them, including me. The last time I ordered flowers you flooded my computer with your adverts thus taking away any surprise when they were delivered. I complained about this at the time but this did not stop you doing the same thing again. I shall now look elswhere in the future.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Order incomplete, ordered flowers and cake. Cake did not arrive”

Helpful Report

Posted 3 years ago

Thank you for your email. We are very sorry to hear the cake was missing from your gift. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Would not buy flowers from here again. Disappointed with the quality and the amount of flowers there was. My mum was gifted a total of 5 lots of flowers from family and mine which o brought from here and cost double the price did not look as good as the others”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I've ordered from Bunches several times and always been satisfied with my purchases. Not so this time! The flowers were a waste of money. They arrived on the arranged date, and were well packaged, but were dull and limp. The baby's breath was falling to bits. This was to be a gift for my mum so I paid for guaranteed delivery, but I ended up keeping it myself to see if it would revive, (which they didn't), and ordering from a local florist instead. I ended up binning the bouquet and it's put me off from ordering from Bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Not happy. Couldn’t get the date to deliver that I wanted ( bank holiday weekend) so took the nearest. Had a message on that date to say that they didn’t have the flowers and it would be three days later before they delivered. But they’d send it by priority post!! Wont use again”

Helpful Report

Posted 3 years ago

Thank you for your reply. We are sorry you have been unhappy with your order. Unfortunately, we had an unexpected issue with the supply of flowers. We contacted you to let you know of this issue and upgraded the delivery with our apologies. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Nice flowers but missed the delivery date and it was so important that they arrived on time. Was made aware of the delay which was great but unfortunately can't give a more positive review.”

Helpful Report

Posted 3 years ago

“Delivery of oder 10066526 was for 'Sympathy' flowers and was delayed due to a 'supply issue'. However, I was still receiving 'special offer' mails. Was the 'supply issue' with all flowers or just the ones in my order? No explanation was given.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry we let you down on this occasion. Unfortunately, there was a delay with our supplier and we were unable to fulfil the order on time. We contacted all of our customers regarding this and upgraded the delivery to ensure a swift delivery once our supplies arrived. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 3 years ago

“Disappointed with delivery timings and the flowers died after 4 days. The instructions were followed but they were probably stuck too long in the post before my wife received. I won't use Bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers have been better from bunches. Not sure if covid and Brexit has impacted but last few orders have been out lasted by cheaper supermarket flowers.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Delivered to the wrong address . After 3 days the neighbour delivered them to the right address.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Didn’t arrive on time - very disappointing”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Flowers didn't arrive in time”

Helpful Report

Posted 3 years ago

“Have ordered from Bunches on quite a few occasions and everything was absolute fine. But on this occasion, the flowered I ordered for a special occasion were not delivered on time. The occasion was missed and I was so disappointed and upset. I felt Bunches were insensitive to my situation and even patronising. No more Bunches for me.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“My order was important for my mother in law who was going into hospital. The order took 4 days to arrive which was disappointing. Otherwise would have been perfect.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very underwhelming bunch of flowers for £29.99 paid by PayPal. Disappointing as I bought them for anniversary gift. Should have shopped local.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. The cost of the bouquet was £24. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Ugly arrangement, very unlike the photo”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very late delivery. Disappointed. It was for a funeral on 19 May, but delivery was on 22 May. .”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear the gift arrive a lot later than expected and missing the funeral. We can understand how upsetting this must have been for you. We will be in touch very soon. Please except our sincere apologise. Bunches

Posted 3 years ago

“No flower food. Flowers didn’t last long at all. Had to get rid of them after 5 days. Disappointing”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews