“Bought flowers for mothers day, mum loved them and sent me photos. I was a little disappointed to see the bouquet was a lot smaller /less flowers than the picture on the website showed. Mum loved them so that's what matters most.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Having not seen the flowers I cannot comment but was disappointed that the flowers were delivered 2 days before the date I had requested.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were disappointed your gift arrived a little earlier than expected. due to the volume of gifts Royal Mail were delivering on mother's Day weekend, we opted to sending the flowers slightly earlier to avoid any mother being disappointed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“I was a little disappointed with them this time they usually last a good 2/3 weeks but they’ve only lasted just over a week”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We guarantee our flowers to last for 7 days, sometimes our customers do inform us that they do last longer, however this can be down to the type of flowers received.Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches.

Posted 6 years ago

“No problems in the past however on this occasion, the wrong card was enclosed with the flowers. The flowers were a little 'sad' looking and desperate for water, but after several days, started opening & looked more like those purchased.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the wrong gift card was received with your flowers. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. We are pleased to hear however that after the flowers had been given water they perked up and were looking a lot better. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers were nice but quite limp by the time they were delivered & didn’t last very long.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“A little disappointed in size of bunch for the money.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“I was a little disappointed with the photos the recipients sent me, there didn't appear to be as many flowers in the actual bouquets as were shown in the photos online. (The recipients didn't complain, but they hadn't seen the online photos!)”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Beautiful flowers but delivered on the wrong day . Requested 30 March and delivered on 28th ??? No idea why”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your gift arriving earlier than expected. We are aware there has been a problem with some of our Mother's Day gifts arriving early, if you would like to discuss this with us further please drop us a line to flowers@bunches.co.uk or contact us on 0800 626 249. Kind Regards - Bunches

Posted 6 years ago

“Flowers are ok, a couple came out of the box broken and they only lasted a week even with extra food.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift arrived with broken stems, this is very disappointing. We have popped an email over to you in the hope we can make this right for you. Kind Regards- Bunches

Posted 6 years ago

“Flowers arrived a day late, which was disappointing as I had ordered them to arrive on Mother's Day as a gift for my mother. However, they did arrive the following day in excellent condition and were beautiful and great quality. UPDATE Hey sorry this is a little slow in coming, but I've since found out that the flowers actually did arrive on time, but they were delivered to a hotel and apparently didn't then get to the recipient guest until a day after. Apologies for the misunderstanding - it all worked out OK though as they arrived the day she left so she was able to take them with her in the box and they stayed fresh til she got home :)”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers were absolutely beautiful but they were delivered to the wrong address. The courier sent me a photo of the package left at an entirely unrelated front door on the same street.... Luckily my sister was able to track them down and rescue them”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the courier left your gift at the wrong property. We reply on nationwide couriers to deliver our gifts safely and to the correct location. We are pleased to hear however that the recipient located their gift and was able to enjoy them. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Poor quality of first bunch paid for, a replacement bunch was sent promptly however I am disappointed that it happened in the first place so unlikely to reorder.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift and had cause for complaint. We are pleased to see however that our customer support team arranged a replacement to make up for the disappointment with the original bunch. Kind Regards - Bunches

Posted 6 years ago

“Sent to my mother for mothers day. She said they were not as nice as I've sent her before (I use different eflorists) and did not last as long as they should. She enjoyed the cake though. I have used you before so I am disappointed - maybe it was mothers day busy?”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I was disappointed that my mother received sub standard flowers for Mothering Sunday and that unbeknown to me she had to make a complaint. However, I understand since, that she was sent some more flowers after this and they have been lovely. So thank you for resolving this.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the recipient had cause to complain, however we are pleased to hear that our customer support team arranged a replacement and these have been a success. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 6 years ago

“Ordered two bunches for two different people and one set was wilted and the other damaged.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Delivery was great, flowers didn’t last long at all considering what they cost.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered for Mother's Day on Wednesday 27th March. Asked for delivery on Saturday 30th but flowers were delivered on Thursday 28th March. Although I later noted on the small print that flowers may be delivered a day earlier than requested, they arrived 2 days early, i.e a full 3 days before Mother's Day. Disappointing.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers looked nice but not as nice as the website and they died after a week. The delivery driver left them outside my front door on the floor even though people were home.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Whichever florist you used in or around St Ives, Cornwall has not done your name any good. The bouquet looked nothing like the advertised bouquet. Yes there looked to be the right amount of tulips. But there was next to nothing to fill in between the tulips. It just looked very sad. May I recommend a new florist, Petalys. Check them out on Instagram. Would have used them but they have only just this week started trading.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived a bit dehydrated and took a few days to come right. Quite disappointing, as this usually isn't the case with bunches.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews