“The flowers arrived quickly but unfortunately weren’t the best quality and died quickly”

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Received in bud and flowers have just started to open, looking beautiful now but, delivered a day late for my birthday and my sister being told that they were declined on the day which they were not being as they had never been delivered. Only live in Newstead myself they could have been hand delivered. I have used them myself and was very satisfied, will use them again.”

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Posted 6 years ago

“We have used Bunches a few times now but these roses did not match up to the usual high standard, the buds failed to open and after 4 days they just sat there and looked sad.”

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Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that they didn't last our 7 days of freshness we guarantee. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Usually the flowers last for quite a while however this time I bought them they barely lasted 7 days and started to wilt after about 3 which was disappointing as all the other bunches I bought lasted a lot longer!”

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Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your recent gift. After reviewing your order I can see that you have been in contact with our customer support team and a fresh arrangement was sent with our apologies. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“The flowers are lovely The ordering system is sometimes hard to follow as I tried to order more flowers & the messages got mixed up on each order? Then I tried to change the delivery address but was unable to?”

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Posted 6 years ago

“The lily like flower was nearly dead.”

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Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to pop an email over to flowers@bunches.co.uk we will look into this. Kind Regards - Bunches

Posted 6 years ago

“Flowers looked much nicer in your picture than in the flesh. Wouldn’t use again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“This is the first time with an order from Bunches via post that they arrived late. Booked to arrive on Saturday - expected Monday at the latest but they didn't arrive until Tuesday. I know that it is not Bunches fault but it is important to know that the Post Office is not as reliable as it should be.”

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Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Was able to see flowers day after they arrived. My daughter-in-law said she had to throw some away as they were brown. The flowers didnt seem to be as fresh as I thought they would be so I was disappointed as they were for her 40th birthday.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Easy to order & good selection. I paid for courier service to ensure delivery. If I had known this would be Royal Mail I wouldn’t have ordered. The recipient who is elderly didn’t have time to get to the door & so didn’t receive her flowers /cake/ balloon & card until the day after her birthday.”

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Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We do list the couriers we use to send out gifts. Your gift was sent via Royal Mail Special Deliveries Service on this occasion. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“Delivery on time. However, the bouquet itself looked a little "tired" Some of the roses were quite dry on the edges and clearly passed their best. Unfortunately not the quality I'd hoped for.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Bought these flowers for my mum for mother's day. She was delighted with them, saying how big they were, and liked the pink gypsophila that came with them. She did say they were open when she received them. I saw them 5 days later and she had already discarded a couple of them, as they had gone over. I know from sending her flowers from previous companies that carnations can often last three weeks or more so was disappointed for her because of that. By the time I left 5 days later she had discarded over two thirds of them and in my opinion that was not good value for money. I would have preferred that she had received the flowers just opening (as with other companies I have used) rather than in full bloom so she could appreciate them for longer.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Delivered on date requested. Blooms tarted nice but did not last the week. Very disappointing.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“A few disappointments lately think your standards have dropped somewhat.”

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Posted 6 years ago

Thank you for your review. We are sorry to hear your have been disappointed. After reviewing your order, we can see that there was a problem online when the address was entered, however i can see that our customer support team made this right for you when you contacted us. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 6 years ago

“Pretty happy with the service, the flowers were beautiful but I was a little disappointed that they were wrapped in plastic that’s either going to end up in landfill or in our oceans whilst on the website it says that they want to manage their impact on the environment. I think it would be awesome if they could figure out a way to change their packaging. :)”

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Posted 6 years ago

Thank you for your review and feedback. we can confirm we are currently looking into reducing plastic and aim to be plastic free by 2020. Kind Regards -Bunches

Posted 6 years ago

“Mum said her flowers were squashed and nearly dead when they arrived. She put them straight in water and they picked up but the 3 biggest flowers were damaged and only lasted a couple of days.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“I have ordered a few times and have been very happy with the flowers. The last ones I received, freesia and iris were not very good. The freesias we already open and most of the iris stems failed to open.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you your review. We are sorry to hear that you have been disappointed with your recent flower gift. Please do contact us via our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches.

Posted 6 years ago

“I have ordered from Bunches many times and normally very good, flowers and delivery, but this time when they arrived at my mother in laws they were very limp, and in need of water quickly, she said most flowers by post have damp tissue at the bottom to keep them fresh, these did not, hope it was just a blip.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. Please do contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“Royal Mail delivered the flowers but didn't bother to knock on the front door - just left the flowers in the box outside and didn't post a note through the door so the flowers which should have been delivered on the Thursday weren't discovered until the Sunday.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. Please do contact us via our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I have used Bunches quite a few times and they are usually good but I had problems last time, to be fair they dealt with it well but not perfectly. This time the carnations I ordered were in bud when they arrived on the Thursday and were brown around the edges by Sunday, not the usual Bunches quality. Maybe it’s the time of year! I did not complain as they remained alive just rather under par! Did really dislike the pink Gypsophilia though, stick to white please!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews