Bunches.co.uk Reviews

4.7 Rating 202,309 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,309 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all, it arrived a day early, i.e. NOT on our daughters birthday, despite it having a delivery date of the 16th December plastered all over it! Secondly, the bouquet was nothing like the on-line picture. When we saw it I thought our daughter had split the flowers between two vases. We were very disappointed! Overall very poor.”

Helpful Report

Posted 9 years ago

Thank you for your comments Chris. I'm sorry to hear about your disappointment with the bouquet you ordered for your daughters' birthday. Regarding size, the bouquet you ordered is despatched with the flowers still in bud so when the arrangement arrives it will look slightly smaller than the image displayed on our website; this is to ensure a maximum vase life and to limit damage during transit. If the stems are placed in luke warm water, it will encourage the buds to open and the bouquet will look a fuller size. However, if you are still unhappy once the flowers have opened, please contact us either at flowers@bunches.co.uk or on 0800 626 249 and we will be happy to help. Regarding delivery, I see your gift was sent using our free Royal Mail First Class Post service where unlike our guaranteed services, delivery takes between 1-2 days. With the First Class service we advise that we despatch 2 days prior to a preferred delivery date to ensure that a special occasion is not missed. I hope that this information helps and trust that your daughter will enjoy her flowers throughout the Christmas period.

Posted 9 years ago

“I ordered the white Christmas flowers for my mum priced at £23.99 whilst the discount was in place, I saw them today ( Sunday 20th) since being delivered on Thursday 17th and I am not happy with them, looks nothing like the picture shown and looks like fewer flowers were sent, also in the picture it looks like there are another colour in the bunch if so not in the one sent. I have ordered from bunches before and have always been overcome because they have been so beautiful but not this time, I feel so let down, disappointed and upset with it.”

Helpful Report

Posted 9 years ago

Thank you for your comments Susan. I am really sorry to hear of your disappointment with the flowers you sent to your mum. Could you please contact our Customer Support Team either at flowers@bunches.co.uk or on 0800 626 249 so that we can look into this for you. With our thanks and apologies.

Posted 9 years ago

“Was very disappointed in the size of the bouquet for the cost”

Helpful Report

Posted 9 years ago

Thank you for your feedback Amanda. I am sorry to hear about your disappointment with the flowers you ordered. We despatch many of our bouquets with the flowers still in bud so when the arrangement arrives it will look slightly smaller than the image displayed on our website; this is to ensure a maximum vase life and to limit damage during transit. If the stems are placed in luke warm water, it will encourage the buds to open and the bouquet will look a fuller size. However, if you are still unhappy once the flowers have opened, please do not hesitate to contact us either at flowers@bunches.co.uk or on 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Delivery contained half the flowers that there should have been, fortunately my mother told me the bunch was very small and sent a photo so I could complain, however not every recipient will realise this / say, perhaps this is what was hoped? I have used Bunches before so expected better. I am waiting for a refund (they offered either replacement or refund I took the refund as the safer option). A couple of year ago I was sent flowers from work during illness and these were poor, however the supplier both sent another, this time exemplary bouquet and refunded my work colleagues.”

Helpful Report

Posted 9 years ago

Thank you for your comments Kim. I'm really sorry to hear about your disappointment with your latest flower order. I believe our team has now made this right for you although if you need anything further, please do not hesitate to contact us again at flowers@bunches.co.uk or on 0800 626 429. With our thanks and apologies.

Posted 9 years ago

“Guaranteed delivery which you pay £7.50 is an absolute joke. Would not recommend.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Riona. I'm really sorry to hear about your disappointment with the delivery of your hamper order. I believe our team has now made this right for you although if you need anything further, please do not hesitate to contact us at flowers@bunches.co.uk or on 0800 626 429. With our thanks and apologies.

Posted 9 years ago

“The flowers looked like nothing I bought. The bouquet was much smaller than advanced.”

Helpful Report

Posted 9 years ago

Thank you for your comments Xeni. I am sorry to hear about your disappointment with the flowers you ordered. Our flowers are despatched whilst still in bud so many of our arrangements will look slightly smaller than the image displayed online or in our brochure when it arrives; this is to ensure a maximum vase life and limit damage during transit. If the stems are placed in luke warm water, it will encourage the buds to open. If you are still unhappy once the flowers have opened, please do not hesitate to contact us either at flowers@bunches.co.uk or on 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Ordered flowers on tuesday to be delivered wednesday the lady still hadnt recieved them friday so they will probably be dead on arrival”

Helpful Report

Posted 9 years ago

Thanks for your feedback Angela. I'm really sorry about your delivery experience - this is not up to our usual high standards. I believe our team has now made this right for you although if you need anything further, please do not hesitate to contact us at flowers@bunches.co.uk or on 0800 626 429. With our thanks and apologies.

Posted 9 years ago

“I have always been impressed with the flowers and the service in the past. But after receiving a photo of the Christmas bouquet that arrived at my sisters I was really disappointed. I was quite upset as I have sent 3 people the same flowers and only received a photo of one, I think this is because they are so bad. Sue Lambert”

Helpful Report

Posted 9 years ago

Thank you for your comments Sue. I am very sorry to hear you about your disappointment and upset with the 3 flower orders you placed with us. If you could please contact our customer support team at flowers@bunches.co.uk or on 0800 626 249, we can look into this for you. With our thanks and apologies.

Posted 9 years ago

“I've used bunches a few times in the past and ive always been happy but unfortunately my latest order for my sister's 50th birthday was a disappointment.Arrived a day early,but just generally of poor value compared to previous orders”

Helpful Report

Posted 9 years ago

Thank you for your comments Sarah. I'm sorry to hear about your disappointment with the delivery and quality of your order. I have just looked into your order further and can see that your gift was sent using our free Royal Mail First Class Post service where delivery takes between 1-2 days, unlike our guaranteed delivery services where a specific date can be chosen. When the First Class Post service is chosen, we send out gifts 2 days prior to a preferred delivery date to ensure that a special occasion is not missed. This does mean that at times, gifts can arrive earlier than expected. I hope this information helps and I apologise for any inconvenience caused. If we can be of any further help, please do not hesitate to contact us at flowers@bunches.co.uk or on 0800 626 429.

Posted 9 years ago

“I required delivery on of the flowers on the 15th, allowing for a further 2 days as stated in the order, the post try to deliver it on the 14th and left a card as no one was available to take them. after phoning the post, they stated that they couldn't deliver for another 2 days, (ie the 16th). Flowers had no water or moisture to keep them fresh. I would not recommend flowers by post”

Helpful Report

Posted 9 years ago

Thank you for your feedback Billy. I'm sorry to hear about your disappointing experience with the delivery of the flowers you ordered. Whilst we find that on most occasions our delivery partners provide an excellent service, Royal Mail clearly have not achieved the high standard we aim for with your order. If your flowers are not in the excellent condition you expect then please do not hesitate to contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to look into this for you. With our thanks and apologies.

Posted 9 years ago

“Recently placed an order with this company and spent some time composing an accompanying note , only to discover when the flowers were delivered this was missing - left to the recipient to guess who had sent them. Very disappointed”

Helpful Report

Posted 9 years ago

Thank you for your comments Charles. I'm sorry to hear about your disappointment with your order. Having just looked into your order on our system, the message fields were blank. So, it appears that your message disappeared somewhere along the order journey. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With our thanks and apologies.

Posted 9 years ago

“Sorry to say that, once again, the flowers only lasted 3 days before wilting and petal drop. After giving them the benefit of the doubt I will no longer be using Bunches.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Paul. I'm sorry to hear about the short life span of your flowers – this certainly doesn't sound like we've achieved our usual high standards. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With our thanks and apologies.

Posted 9 years ago

“Disappointed as Flowers not delivered until Thursday , I was expecting them to get there Tuesday (or Wednesday at the latest ). All the items I have sent first class this week have arrived the next day”

Helpful Report

Posted 9 years ago

Thank you for your feedback Louise. I'm sorry to hear about your disappointment with the delivery of your order. We advise customers choosing our free Royal Mail First Class Post service that delivery usually takes between 1-2 days. The majority of items sent using this service arrive next day although during busy periods such as Christmas, delivery may take longer. For future reference, we also offer a range of guaranteed delivery services where you can select a specific day for delivery of your gift. I hope this information helps and I apologise for any inconvenience caused.

Posted 9 years ago

“Your website states you send flowers out 1 or 2 days before the requested date so I chose a Tuesday delivery knowing you don't/can't send flowers out on a Sunday so it would therefore be Monday you posted them. I wanted to avoid them sitting in a sorting office going no-where over the weekend and deprived of water. However you clearly sent them out on Saturday (if not Friday) as they arrived on Monday and so were delayed in their arrival as were in the post for at least 3 days which is longer than you state on your website. This is not acceptable. It shortens the life of the flowers and takes them longer to revive once put into water. On this occasion service was poor. Normally I have been happy but not on this occasion.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Gillian. I'm sorry to hear about your disappointing experience with us – we try to ensure that every customer is delighted with our products and service. If your flowers are not of the high standard expected, please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to look into this for you. With thanks and our apologies.

Posted 9 years ago

“Flowers arrived a day early, even though I specified 15th December for delivery, when I spoke to customer service, they were abrupt and didn't even apologise. Apparently the flowers were lovely, but the surprise was ruined and follow- up service was poor”

Helpful Report

Posted 9 years ago

Thank you for your comments Jessica. I have just looked into your order further and can see that your gift was sent using our free Royal Mail First Class Post service where delivery takes between 1-2 days, unlike our guaranteed delivery services where a specific date can be chosen. When the First Class Post service is chosen, we send out gifts 2 working days prior to a preferred delivery date to ensure that a special occasion is not missed. This does mean that at times, gifts can arrive earlier than expected. I hope this information helps and I apologise for any inconvenience caused.

Posted 9 years ago

“Was very disappointed with flowers gift sent to my wife . They definitely fell short of the standard expected . I had been recommended by my daughter earlier in the year when she had sent flowers . I had picked out the most expensive bunch, but the overall impression was poor. Delivery was very quick, but that was the only good point. Will go back to M and S in future.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mr Moore. I'm sorry to hear about your disappointment with your order – this certainly doesn't sound like we've achieved our usual high standards. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks and our apologies.

Posted 9 years ago

“Ordered flowers for my mother's birthday and this time the product was not nearly as good as usual.”

Helpful Report

Posted 9 years ago

Thank you for your comment Mr Lapworth. I am sorry to hear about this experience with your order. If you could contact us at flowers@bunches.co.uk or on 0800 626 249, we will be happy to look into this for you. With our thanks and apologies.

Posted 9 years ago

“I'm very disappointed I sent two bunches of flowers the ones to combe Martin were lovely but the ones to my mum in Plymouth were half dead n some were just stalks. This has happened twice when I've sent flowers to my mum in Plymouth I was in tears as I don't see my mum that much and wanted to surprise mum instead she had to contact you twice now. Thank you for my refund but I feel I can't use you again to avoid disappointment to what should be a special gift”

Helpful Report

Posted 9 years ago

Thank you for feedback Pauline. I'm really sorry to hear about your disappointing experiences with Bunches – we clearly have failed to meet our usual high standards for you. I do hope that at some point in the future we will get an opportunity to restore your confidence in Bunches. With thanks and our apologies.

Posted 9 years ago

“Dissappointing for the amount of money they cost. Did arrive on time”

Helpful Report

Posted 9 years ago

Thank you for comments Julie. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“I paid extra money to be delivered on a certain day and was two days late”

Helpful Report

Posted 9 years ago

Thank you for your comments Oliver. I do sincerely apologise for the delay in delivering your gift, I do believe our couriers were trying there hardest to deliver parcels as quickly as possible but due to the severe weather conditions of late there are some slight delays. If you could kindly contact our customer service team as soon as possible regarding this as we would like to make this up to you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,309 reviews