Bunches.co.uk Reviews

4.7 Rating 202,309 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,309 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were ordered for the last available date before Christmas but arrived far too soon”

Helpful Report

Posted 9 years ago

Thank you for your comments Kate, Having looked into your order further we have a requested delivery date from you as 10th December, therefore we dispatched your gift on time for this delivery date. We also sent you an order confirmation at the time of purchase with this delivery date on. I apologise for any disappointment caused and if you would like to discuss this further with our customer support team, do not hesitate to call us on 0800 626 249.

Posted 9 years ago

“Ordered flowers and chose next day delivery. Delivery went smoothly and did arrive the next day. The flowers on the other hand came half wilted and on their way to dying already. Very disappointed and got throw out that same day! I would of not liked to see the state of those flowers if they had been delivered via standard delivery!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Scott. I am sorry to hear you have been unhappy, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team as soon as possible on 0800 626 249 or via email at flowers@bunches.co.uk so we can look into this for you. With our thanks and apologies.

Posted 9 years ago

“Usually one sends flowers and does not get to see them. Last week, by chance I saw flowers I ordered, I saw one of two arrangements. I was not very impressed, they were several days old, but there were so few flowers and they did not look very good. I compared them to flowers I buy in M & S or Waitrose for the same amount and they were not up to their standard. I was disappointed.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Yaffa. I am sorry to hear you have been unhappy, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team as soon as possible on 0800 626 249 or via email at flowers@bunches.co.uk so we can look into this for you. With our thanks and apologies.

Posted 9 years ago

“The flowers were lovely. However they arrived 24 hours too late for the recipients birthday. Not impressed.”

Helpful Report

Posted 9 years ago

Thank you for your comments Sue. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver via Royal Mail. We cannot guarantee any specific dates unless the courier is paid for. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed. This is explained when choosing your delivery date on the calendar, throughout our website and on your order confirmation. I hope this information helps and I apologise for any inconvenience caused.

Posted 9 years ago

“I must admit I was disappointed with the size of the bouquet,thay looked bigger in the picture”

Helpful Report

Posted 9 years ago

Thank you for comments Jacky. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“I have normally been very satisfied with the service from bunches.My last order however not quite so.I ordered a bouquet of flowers on Friday 4th December to be delivered on Monday 7th but it was delivered on Saturday 5th .I requested the Monday delivery for a specific reason as I knew my friends would be back home.luckily some one had called in at their house and took delivery of the flowers otherwise where would they have ended up”

Helpful Report

Posted 9 years ago

Thank you for your comments Aileen. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver via Royal Mail. We cannot guarantee any specific dates unless the courier is paid for. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed. This is explained when choosing your delivery date on the calendar, throughout our website and on your order confirmation. I hope this information helps and I apologise for any inconvenience caused.

Posted 9 years ago

“I couldn't believe the quality off the flowers all my family who visited my sister Also commented too say you have been robbed I'm sorry but that's the honest truth x”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Michelle. I am sorry to hear you have been unhappy, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team as soon as possible on 0800 626 249 or via email at flowers@bunches.co.uk so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“No card or chocolates with flowers. Ordered a bunch form elegance range and bouquet contained 8 open flowers - far less than the pictures suggest. Usually very good so hoping it was a one off!”

Helpful Report

Posted 9 years ago

Thank you for your comments Dru. We are sorry to hear of the disappointment caused on this occasion. I can see that you have chosen one of our Elegance bouquet's, these particular arrangements are sent with flowers open and unopened to give the recipient the wow factor on arrival. With regards to the free chocolates unfortunatley these are not available with Elegance flowers, however the card should have been included. If you could please contact our customer support team on our freephone number 0800 626 249 so we can look into this further and make it up to you. With our thanks and apologies.

Posted 9 years ago

“The bunch of flowers where very small delivery was a day early the ballon was quite small but they enjoyed the chocolates!!”

Helpful Report

Posted 9 years ago

Thank you for your comments Stacy. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver via Royal Mail. We cannot guarantee any specific dates unless the courier is paid for. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed.You placed your order on Thursday 26th November so we dispatched on this date for you. This is explained when choosing your delivery date on the calendar, throughout our website and on your order confirmation. I hope this information helps and I apologise for any inconvenience caused.

Posted 9 years ago

“I was disappointed - the flowers delivered were nothing like those shown on the website. The company is called Bunches and that was exactly what was delivered with a small box of chocolates.”

Helpful Report

Posted 9 years ago

Thank you for comments Susan. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“flowers didnt look like nothing n the picture and the card was so small wont be going back 4 a second time”

Helpful Report

Posted 9 years ago

Thank you for comments Ricky. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“The christmas flower's we sent to our sister inlaw was nothing like the flower's we picked off your web site ,i'v only seen them from a picture she sent me don't think they look value for monny to me ,i will say everything els was good Mrs S Morris”

Helpful Report

Posted 9 years ago

Thank you for comments Sandra. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Very small for the price”

Helpful Report

Posted 9 years ago

Thank you for comments Mark. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“The flowers I ordered for my mothers 60th birthday were delivered the day before the selected delivery date which is a positive. However I was disappointed with the actual flowers themselves and didn't think the advertised photo matched what we got, and the price I paid. I thought I'd try a different flower delivery company to my usual one needless to say I will be going back to the original company I used.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Chantelle, We are sorry to hear that you are disappointed with your flower gift that was received. Although our bouquets are pictured in full bloom and arranged within a vase on our website we do state on the description page of our products that the flowers will be sent out within bud and not as pictured, we also provide the stem count of each bouquet to ensure our customers are aware of what each bouquet will consist of. However if you are still unhappy with the flowers once they have bloomed, please do not hesitate to contact our customer support on 0800 626 249 or via email at flowers@bunches.co.uk and we will be happy to help.

Posted 9 years ago

“Over priced and poor quality flowers. Not dispatched in water as competitors.. Not a particularly good experience and customer services full of excuses but no action.. Would not recommend”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Paul. We are sincerely sorry you have been disappointed on this occasion and can see you have been in contact with our customer support team, however we are still waiting to hear back from you to resolve this matter.

Posted 9 years ago

“Quite disappointed with size of bunch of flowers.looked so much bigger on picture.”

Helpful Report

Posted 9 years ago

Thank you for comments Paul. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“I will never use your service again as the two bouquets of flowers that i recently ordered from yourself were very small and not many stems and for the amount that i paid i expected better. I have been a loyal customer over the last two years but im afraid i will be using another company in the future for all of my orders.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Kerry, I am sorry to hear that you are disappointed with the flower gift's recently ordered. Although our bouquets are pictured in full bloom and arranged within a vase on our website we do state on the description page of our products that the flowers will be sent out in bud and not as pictured. We also provide the stem count of each bouquet to ensure our customers are aware of what each bouquet will consist of. I do hope that this information helps but please contact our customer support team on either our free phone number 0800 626 249 or on flowers@bunches.co.uk and we will be very happy to help and look in to this further for you. We do thank you for your custom and look forward to hear from you soon.

Posted 9 years ago

“Very disappointed ! Delivery in time but the flowers, on both orders, were too young and not exciting .... Not pleased !”

Helpful Report

Posted 9 years ago

Thank you for comments Jacques. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“I live in Australia and sent my friend a birthday present that lives in Preston, she just informed me that the present was put in her bin as she wasn't home.”

Helpful Report

Posted 9 years ago

Thank you for your comments Rebecca. I am so sorry to hear this has happened. We have been using Royal Mail as our courier for over 25 years now and they usually handle our gifts with such care and attention, if you would like to contact our customer support team either via email at flowers@bunches.co.uk or via telephone 0800 626 249 with your order number so we can look into this further with Royal Mail. With our thanks and apologies.

Posted 9 years ago

“Was quite dissapointed as I ordered these for my sister , when I visited I was not impressed with the freshness , they looked tired , I have used bunches for few years but usually sent to friends I rarely see , so question the quality ? This has made me wonder if I will use your website again .”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Shirley. I am sorry to hear you have been unhappy, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team as soon as possible on 0800 626 249 or via email at flowers@bunches.co.uk so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,309 reviews