“Was pleased they arrived on time to my friend but thought they didn’t look like the picture”

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“The flowers opened and lasted well, but a bit boring and not a very generous bunch. I realise January is a tricky month. It is difficult to do ratings when you have given the flowers as a gift - only my sister can be honest!”

Helpful Report

Posted 3 years ago

“Flowers delivered on time. Very nice bunch. Sadly started to die off after about 2-3 days. Otherwise good company to order.”

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Posted 3 years ago

“Not as shown in the photo on the website! When I’ve sent flowers on the past, I’ve been told they were lovely but this time I saw them for myself and was not impressed. The roses were not in bud as advertised, and the overall size of the bunch was smaller than expected, especially for £35! They were slightly droopy as if they were taken out of water days before being sent. Not the best surprise bouquet to receive.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Delivered on the day specified which was good! However I ordered a mix of freesias and carnations and my aunt did not have any freesias in her bouquet. This was ordered as they are her favourite flowers so this was disappointing”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Found a voucher for bunches so order some to brighten the house after Christmas. Unfortunately a little disappointed, so flower were snapped in delivery. The iris's and white freesia were lovely, unfortunately the yellow freesia were not very fresh and did not look good when delivered and never recovered.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“Happy with the flowers but disappointed with the quantity”

Helpful Report

Posted 3 years ago

“Flowers were lovely but left in a common area not delivered to the door of flat. They cud of easily been taken by someone else”

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Posted 3 years ago

“Very quick and easy to use”

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Posted 3 years ago

“My order went to St.Neots instead of March which was unfortunate I was concerned how the flowers would be after being in the delivery van for a day and night. After contacting Bunches a very helpful person reassured me they would be fine. When my friend received them she said they were beautiful so everything worked out well in the end.”

Helpful Report

Posted 3 years ago

“A little disappointed that flowers arrived a day before asked for. Made it look like I didn’t know the correct date. I booked for the tenth of this month, you delivered on ninth.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear the gift arrived earlier than expected. We will be in touch with you very soon regarding this. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 3 years ago

“The ordering process was good and easy to follow, unfortunately my sister (80th birthday) said that the alstromeria's were dead. She sent me a picture of the rest of them in a vase, and although nice they bore no resemblance to the lovely, bright picture on the website.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“My friend loved her flowers. Just a shame they were a day late!”

Helpful Report

Posted 3 years ago

“Flowers would have been lovely if they had been delivered promptly but arrived four days late”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been disappointed with the gift arriving later than expected. We can confirm delivery was attempted on the date required, however, no one was available to accept the gift. We do offer a 7 days freshness guarantee, therefore if the flowers did not fare, please do get in touch. Kind Regards Bunches

Posted 3 years ago

“bonjour la livraison du 31 décembre sest mal passée ma fille à récupérer les fleurs que mercredi 5 janvier cèest vraiment dommage”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry that when the delivery was attempted the recipient was not available to accept the gift. Due to the Bank Holiday, there would be a delay in the gift being able to be collected. We do offer a 7-day freshness guarantee, therefore if the flowers have not lasted please do get in touch with us. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“The flowers looked very poor on arrival but my recipient told me they revived a day or so after being put in water in a warmish place. She was quite disappointed with them at first but said they were better after a day or so.”

Helpful Report

Posted 3 years ago

“Amazed at the speed my order was put in place. Not so pleased that the bunch was not packed in gel or oasis as unfortunately the recipient was unable to get to the door at delivery time and the bunch was returned to the Royal Mail depot, too late for us to collect, and there they stayed for 3 days over the New Years holiday. Fortunately the carnations were revivable but the rest of the bunch destroyed.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“Easy to order but flowers were dry and no response when I sent an email .”

Helpful Report

Posted 3 years ago

“Overall a good service, but a two day delay for delivery. It was over the New Year period”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The Friedman’s we fresh and in bud when delivered. But the bunch was small and didn’t look as bountiful as the illustration so was disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews