Bunches.co.uk Reviews

4.7 Rating 201,653 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were fine. Didn't last as long as other orders I've had from you. Normally would last a week at least but only lasted a few days.”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you shortly to make this right for you.Kind Regards - Bunches

Posted 7 years ago

“Good selection at reasonable prices. Disappointed with this delivery as there didn’t seem to be many flowers in the bunch.”

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Posted 7 years ago

Thank you for your review. I am very sorry to hear you have been disappointed with your Thank you gift. We have just popped you an email over hoping to make this right for you. Many Thanks- Bunches

Posted 7 years ago

Thank you for your review. I am sorry you have been disappointed with your order. I can see that we have been in touch with you and you were happy with our resolution. Many thanks- Bunches

Posted 7 years ago

“The flowers arrived on time”

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Posted 7 years ago

“The quality of the flowers and cake I ordered were very good”

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Posted 7 years ago

“I don’t actually know if the flowers ever arrived”

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Posted 7 years ago

Thank you for your review. The delivery option you selected was not a trackable service I'm afraid. I have just popped you an email over explained the delivery policy and how we can look into this for you. Many Thanks - Bunches

Posted 7 years ago

“I love scented freesias and they were beautiful but seem to have withered fairly quickly. Would this have been the heat?”

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Posted 7 years ago

Thank you for review Alva. I am sorry to hear your blooms didn't last as long as you would have expected. I have popped an email over to you in the hope we can put this right for you. Many Thanks- Bunches

Posted 7 years ago

“Flowers delivered on time; Bunches always deliver! Pardon the pun :-). The soil in the flowering plant was very dry causing leaves to fall.”

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Posted 7 years ago

Thank you for your review. I am sorry to hear the plant arrived a little dry. I have just popped you an email over about this to see how the plant is doing now. Many Thanks - Bunches

Posted 7 years ago

“My sister in law was very delighted with her birthday gifts and said the chocolates were lovely. I was disappointed with the small bunch when she shared a picture. Delivery was excellent”

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Posted 7 years ago

Thank you for your review. I am pleased to hear sister in law was delighted with her gift, however i am sorry to hear you were a little disappointed. Our flowers are sent out in bud and need a few days to bloom to see the full beauty of the arrangement. I have popped you a email over about this. Many Thanks - Bunches

Posted 7 years ago

“They were a really small bouquet to what I thought I was getting on website.”

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Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent flower gift. Our flower are sent out in bud so the bouquet would appear slightly smaller on arrival. I have just popped an email over to about this. Our apologies for any disappointment caused. Bunches

Posted 7 years ago

“Was disappointed when I called my mother to see if she had received her flowers to hear that the premium card, or any card for that matter was not delivered. Having said that, this is the first time I have had an issue with Bunches and ordering from Australia.”

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Posted 7 years ago

Thank you for your review. I am very sorry to hear that the gift card was no included. We understand that the message often is the primary sentiment of all of our gifts and how disappointing this can be when it goes wrong . We will be in touch with you shortly to sesolve this with you. Thank you - Bunches

Posted 7 years ago

“The flowers were beautiful, if a little dry as they arrived late, 3 days :-(”

Helpful Report

Posted 7 years ago

Thank you for your review Lee, I'm very sorry to hear of your disappointment regarding the delivery of your recent flower gift. We would be very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Delivery was on time. Order was as requested. Two bunches. Bunch with roses was fine. Orchids were a bit disappointing. They started dropping and looking limp by the very next day.”

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Posted 7 years ago

Thank you for your review Audrey, I'm very sorry to hear of your disappointment regarding your recent Orchid gift. We would be very happy to look into this issue further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Very pleased with the quick service.”

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Posted 7 years ago

“I have always used bunches but the last two orders of orchids were not satisfactory they did not last long . I have suince ordered another bunch of other flowers of which are great so will give bunches another chance,but do wonder why they did I not reply to my latest email.”

Helpful Report

Posted 7 years ago

Thank you for your review Elizabeth, we are very sorry to hear that on both occasions your Orchid gifts were not of the high standard that we expect all our flowers to be. I have taken a look into this and can see that one of my colleagues within our Customer Support Team did receive communication from you regarding this matter last month and that both these issues were rectified. Unfortunately as yet we have not received any further communication from you recently and this would be the reason to why you have not heard back from us. If you would like to resend this email or would like to talk to a member of our Customer Support Team please contact us on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“They did not.”

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Posted 7 years ago

“My sister was pleased with them but they took too long to get there, it is for this reason that I wouldn't choose Bunches again.”

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Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappoointed with your recent gift. Our free delivery service is based on a 1-2 working day delivery, we do hope the flowers were delivered within this timeframe. If you would like to discuss this further with us please send us an email to flowers@bunches.co.uk, alternatively you can call us on 0800626 249. Many Thanks - Bunches

Posted 7 years ago

“Flowers are really nice but died within a week”

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Posted 7 years ago

Thank you for your review Saqib. I'm so sorry to hear you have been disappointed with your recent flowers and they have not lasted as long as we would have expected them to . If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Many Thanks Bunches

Posted 7 years ago

“Apparently the bouquet was pretty”

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Posted 7 years ago

“I was not very happy to hear that the order placed on 30th April could not be delivered until 3rd May and in fact was finally delivered on 5th May. This is not my previous experience of Bunches and I will possibly consider other sources in future. I assume the flowers were still in bud and have lasted as long as one can expect.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to rdiscuss this further with you. Kind Regards - Bunches

Posted 7 years ago

“I like the ease of ordering online ,I also needed to amend my card a quick email and all was sorted. However I upgraded from sml to medium bunch and wasn’t impressed from the picture of the fullness looked like a small. Delivery times where spot on.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Many Thanks - Bunches

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 201,653 reviews