Bunches.co.uk Reviews

4.7 Rating 201,654 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,654 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn't they were dry”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Many Thanks Bunches

Posted 7 years ago

“The flowers were delivered to schedule and well packaged. The flowers delivered were slightly short of expectation compared to the brochure both in quality and quantity.”

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Posted 7 years ago

“Arrived on time”

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Posted 7 years ago

“It was a really great price!”

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Posted 7 years ago

“The flowers were beautiful but they were delivered on the wrong day so not brilliant.”

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Posted 7 years ago

Thank you for your review Anita, I'm very sorry to hear of your disappointment regarding the delivery of your recent flower gift. I have taken a look into your order and can see that you choose our free delivery service with the Royal Mail. As advertised this delivery can take over a 1-2 day period and unfortunately unlike our courier delivery service is not 100% guaranteed to arrive on the day of your choice. If you would like to discuss this issue further please do contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Quick reliable delivery service with reportedly good quality flowers, BUT - my carefully honed message failed to be delivered with the flowers this time. Instead she had a blank card. Very disappointing. My friend guessed they were from me...”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding the blank gift card that was sent with this recent flower gift. We would be more than happy to look into this issue. If you would like to discuss this further with our Customer Support Team please do contact us on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I ordered a bunch for my sister's birthday. I thought from the choice of bunches that they were white freesias with yellow tulips. When she sent me a photo they were yellow freesia with yellow tulips so not what I thought I had spent over £25 on. No contrasting colours. Very dissappointing.”

Helpful Report

Posted 7 years ago

Thank you or your review Frances, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“They didn't some flowers were broken”

Helpful Report

Posted 7 years ago

Thank you or your review Dennis, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Normally i wouldn't get to see the flowers as they go quiet a distance and the recipient's always say thank you by text and that they are 'nice'. But this last bunch i actually got to see as they were for my daughter who lives 10 miles away. She loved them but i was disappointed as they looked nothing like the picture. I think i will buy my next bunch from sainsbury which are a bigger bunch for a lot less money.”

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Posted 7 years ago

Thank you for your review. I'm very sorry to hear you were disappointed with the gift to your daughter. I've just popped an emai over to you regarding this issue . Many Thanks - Bunches

Posted 7 years ago

“They’re cheap but I would like a delivery notice really otherwise I have no idea if they arrived!”

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Posted 7 years ago

Thank you for your review. We do offer a trackable service at an additional charge , however the free delivery is a very popular service and a way of keeping costs low for our customers, all the details of our delivery services are detailed on our website if you would like to take a look at the options we provide. Many Thanks - Bunches

Posted 7 years ago

“Disappointed with the bouquet I ordered for my daughter’s birthday on 10 April. When I saw it at the weekend I was disappointed at the lack of flowers in it. She also had a supermarket bought bouquet on the table which had a much larger amount of flowers in it which cost £15.00.!! I have always used Bunches, but this time I was disappointed.”

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Posted 7 years ago

Thank you for your review Pam, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank You.

Posted 7 years ago

“The flowers were apparently lovely, but I was disappointed that when ordered on Friday a.m. They did not arive until Monday by which time the people for whom theye were intended had gone away.”

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Posted 7 years ago

Thank you for your review. I am sorry to hear you feel disappointed with the delivery of your gift. I will be in touch with you shortly to provide more information on our deliveries. Many Thanks - Bunches

Posted 7 years ago

“Ordered 2 bouquets one wasn’t fresh other was lovely complained and got a new bouquet”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm very sorry to hear of your disappointment regarding this . I can see that you have been in contact with our Customer Support Team as you have mentioned and a replacement bouquet was sent to the recipient with our apologies. Many Thanks - Bunches

Posted 7 years ago

“Ordered flowers from Bunches many times, have been very happy in the past, however the flowers ordered for my wife's recent birthday were not up to their usual standard, The carnations were already in full bloom and therefore did not last long and the freesias were wilting and had to be taken out the next day. Will probably use again as hopefully this is a one off disappointment.”

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Posted 7 years ago

Thank you for your review I am so sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. I have popped an email over to you in the hope we can make this up to you.Kind Regards - Bunches

Posted 7 years ago

“Disappointed with tulips delivered as they were almost dead”

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Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. I have just sent you an email and hope we can make this right for you. Kind Regards - Bunches

Posted 7 years ago

“Unfortunately last order wasn't too good . As friend was out on the day flowers arrived. I had wanted it to be a surprise. She went to the post office the next day to collect . As flowers not in any water , they were in very poor condition.”

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Posted 7 years ago

Thank you for your review. I'm really sorry to hear about this. I've just sent you an email and hope we can make this right for you. Kind regards - Bunches

Posted 7 years ago

“Due to a mistake on my part flowers were sent to the wrong address. Bunches contacted me to clarify. I responded. although I did not expect a refund/replacement it would have been nice to get an acknowledgement. I have since placed a second order”

Helpful Report

Posted 7 years ago

Thank you for your review Catherine, I'm very sorry to hear of your disappointment regarding this matter. If you would like to discuss this further with our Customer Support Team please do contact us on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“The flowers were lovely but weren't delivered in any water container. My recipient nearly didn't open them as her birthday wasn't till 31st March &they would have died.”

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Posted 7 years ago

“Lovely tulips but after 5 days they were drooping”

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Posted 7 years ago

Thank you for your review Alison, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would very very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“The flowers were delivered on time but I was a little disappointed when I saw how few flowers there were.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would very very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 201,654 reviews