“After using this company and alway happy I ordered flowers to be delivered to my friend on her Wedding Day, the flowers were delivered the day after her wedding when she was on Honeymoon ,now I’m left thinking they just withered by her doorstep . When I contacted Bunches they just said unless you pay for express delivery they can take longer to deliver, I ordered the flowers on the 30th June to be delivered on the 2nd July 2 days before the date of her Wedding. I will not use the company again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on the date you would have liked. The delivery service selected is a 1-2 working day delivery, our gifts are dispatched 1 working day prior to your selected date as explained in our deliver terms, therefore it is advisable to select an earlier delivery date to ensure the gift arrives within the timeframes you would like. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“I didn’t even receive my order!! I need to a refund rn”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“what a waste of space these flowers were bought as tribute for my husbands birthday as he passed away last july. they never even llasted the week. half never even opened. will not be using them again”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Not overly impressed with either the quality of the product or their longevity. They arrived dried out, brittle and in need of CPR. They were attended to for 5 days before they needed to be put out of their misery. I have been using this company for a few years but have never before seen what has been delivered as they have been sent to people I don't see often. When asked they usually reply with a grateful "thank you" but nothing else. It makes me feel that the people I have sent them to before might have also received poor quality goods but were to polite to say.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“I ordered a cake and a card which wasn’t delivered with the flowers”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear items were missing from your gift. We will be in touch very soon to make this right for you. Kind Regards Bunches

Posted 3 years ago

“Quality and size of the £30 monthly annual service is consistently poor, usually made up of over 35% non flowing sticks and leaves. While the sticks and leaves last a while the flowers are usually dead within 5 days. I simply don't have the time to complain and send photos on the recipients behalf. Dreadfully poor service from talentless colour blind florists.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed, £27 for a handful of buds”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“They let me down it was not good of them to send the flowers late and spoiled the occasion they was for and as much as I love there flowers I feel I have lost all faith in them”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I have always found Bunches good value for money until this last order. I was very disappointed with the size and quality of the bouquet and the packaging. They were for a work colleague and when they arrived I was embarrassed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Wasn’t best pleased with the flowers I ordered, for £27 I was expecting nicely presented bunch of flowers, the bunch didn’t look full at all.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I have ordered off here a few times now and been very happy. However this time I was shocked the flowers delivered to my mother on her birthday were shocked... very droopy and they were nothing like the pictures, half the flowers were missing and there were like 6 stems, it was rather embarrassing if I'm honest.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I ordered 4 bouquets, worth over £100. 3/4 of the recievers informed me their flowers died before a week of having them. These were surprise thank you flowers for our friend and family for helping at our wedding. Very disappointed at the quality, especially as we spent over £100, and they didn't even last a week.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Birthday flowers delivered one day late - beware small print and free posting on website . Bunch and gifts small scale . Customer service unhelpful . Will NOT be using this company again much better ones out there”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Didn’t arrive when requested. Flowers died after 2 days”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Have not received my order yet ! It was sent to Bicester instead of Witney depo ! Very disappointed as it was for my best friend’s birthday”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We can see that your gift arrived within our given timeframes Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Didn’t deliver until 5.50pm in the evening. Even though tracking said by 3pm. Delivery apparently isn’t guaranteed even though your asked to choose a date you want delivery. Only after you’ve paid does it say on confirmation email that it could be a delivery window of 48 hours. Very misleading”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. All of our delivery information is provided in our delivery terms which are present on our website. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Thought they was going to be nice flowers, bought them as a birthday present and they came nearly dead, three days later they was completely dead. Not really impressed, didn’t last long atall, would've been better getting them from the supermarket”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“Have been using bunches for years never had a problem.This time although I always send to the same adress they dident arrive.When I inquired I was told I had given the wrong adress.They did offer me a 25% off if I orderd them again but it was too late for my aunty´s Birthday.I dont think I will be ussing bunches again.Both me and my aunty are very disapointed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry that you entered an incorrect house number that led to a failed delivery. As your order was placed online the order is processed with the information provided, previous orders are not checked to ensure you have entered the same information. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“The flowers arrived on time but were very disappointing . They did not last for even one week - some blooms did not fully open and died after 5 days . I have used Bunches many times and I am now regretting this birthday gift to my wife .”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers on the image look so beautiful I was really excited! I saw my friend opening the box and there were berely any flowers, it was such a small bunch of flowers... very disappointed, spent 40 pounds (including a bottle of champagne) but it was not worth it at all.. could have got the exact same flowers from sainsbury for 5 pounds. Very disappointment.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews