“The flowers arrived on time but the quality was very poor. Despite following all guidelines on caring for the flowers they were dead in 5 days!”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Excellent ordering and dispatch, but very poor flower quality. Despite every instruction, the roses died within 3 days. They turned brown within 2 days! Not what I expected for £40!! Wouldn't use again.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“I ordered this bunch of sunflowers, roses etc. order no. 10247995 on Sunday 22nd Aug for my wife on our wedding anniversary on Tuesday 24th Aug. They arrived promptly on that day but I was immediately disappointed to see that they had dried out and the leaves were wilting and the outer leaves of the roses were already browning. We immediately got them into water and they revived fairly quickly but this didn't last. by the weekend all but the sunflowers were looking extremely poor and by Tuesday (only one week after arrival) only the sunflowers survived at all and they were starting to wilt. I do not think this was good value and would expect the flowers to last considerably longer and to have been in much better condition on arrival. I am therefore very disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Roses were already brown when they arrived They were a gift for my Daughter and when they arrived she sent me a photo So disappointed !”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Ordered some flowers for my wife, they were on offer and I am glad I didn’t pay the full price. Poor quality, delivered very dry. I did let customer services know and they said they were looking into it heard nothing back. Don’t want a refund or any compensation. Just let them know I wouldn’t be using them again.”

Helpful Report

Posted 3 years ago

“Not great.. Very little life left in the roses!”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Have been ordering from this firm for years, no problem, more recently ordered flowers & greeting card to a friend for 60th birthday, clearly wrote what message I wanted on card, when my friend recieved it, no message inside card, I opened up my account & photographed the message to send her . Did not think this was good enough after I plainly put the message in place.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers were very poor. We are long standing customers and we are sorely disappointed at the miserable offering that was delivered under the description of Happy Birthday Gift.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“After a weeks emails still no answer to where my flowers are”

Helpful Report

Posted 3 years ago

Thank you for your review. We can see that we have responded to several emails you have sent and we are still awaiting the information we require to be able to review your query further. Please see the last email we sent to you on Friday at 11:18am. kind Regards Bunches

Posted 3 years ago

“You missed a crucial delivery on my mother's birthday when she was 101. I was not happy from 8,000 miles away.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear the flowers arrived later than expected. We will be in touch with you very soon to make this right for you. Kind Regards Bunches

Posted 3 years ago

“I was really embarrassed to see the photo of the flowers I sent to my child’s tutor through bunches. It looked like one stem of freesias and a vase full of the gypsophilia….completely out of balance and impossible to display well. It wasn’t cheap at all but made me look a cheep skate. Very disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I will be never using this service again. I have already told my family/friends and including my social media to not use your company. For what I paid for I did not recieve, I got sent the wrong items and hardly any flowers. I was living away so it was a Mothers Day gift sent to my mum and you guys left me so embarrassed. I asked for chocolates you guys sent me birthday chocolates with I can count less than 10 flowers. Ridiculous.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed with delivery dates and condition of packing/flowers. Ordered two days before needed and bouquet arrived three days late with bashed box, it had leaked and the card was soaked, and flowers were half dead. I appreciate this was due to the courier, Royal Mail, but very disappointing for the recipient, and thought needs to be given to changing courier service for a more reliable one. This is not the first time I’ve experienced problems with delivery but gave the benefit of the doubt on the first occasion!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Terrible service had ndd never arrived wasnt contacted by anyone after 3 days i gave a call to customer serviced who didn't help at all to track the parcel eventually had to email took 2 days for them to tell me the parcel is lost!!! Got a refund but man service top to bottom so bad”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Disappointed with the flowers, box crushed, flowers all bent”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“Flowers sent for a birthday. Very poor quality. Heads broken off roses. Many flowers dry and browned. Replacement offered. One week later still not arrived. I will not use Bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear of the disappointment caused. After looking into this we can see that we are awaiting a reply from you regarding your last email. Please review this and let us know how you would like us to proceed. Kind Regards Bunches

Posted 3 years ago

“Did not last for 5 days very disappointing to say the least”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Was surprised at how small the flower bouquet was quite disappointing 😬”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers had wilted possibly the roast bunch I've ever ordered and I paid alot pf money”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“The flowers arrived and most did not open the gypsophila was dead I cut the stems and added the flower water support but alas the vase of flowers are dead very unsatisfactory”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews