Bunches.co.uk Reviews

4.7 Rating 199,848 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor bunch this time. Flowers did not look as large as the picture, thought this was due to flowers being in bud however even when bloomed did not look the best and lasted less than 7 days despite following care instructions”

Helpful Report

Posted 3 years ago

“Well the flowers themselves were lovely but delivery was appalling. Twice my mum was home but the post man took it back to Royal Mail. Eventually they left a red card even though my mum was waiting for them. Next day she had to collect herself. Absolutely appalling as by the time she got them they had blossomed. Plus packaging was rubbish.”

Helpful Report

Posted 3 years ago

“Unfortunately my mother was very disappointed with the large flower bouquet together with chocolates which arrived for Mother’s Day from Bunches. As they arrived in full bloom, and the stems were dry as a bone, parts of which she had to cut off together with no water in the bouquet at all. Had my mother not opened them on the Thursday instead of waiting until the Sunday, they most likely would have been dead! My mother hesitantly informed me of this as she did not want to upset me at the time. I felt embarrassed and let down by both your company and your supplier!”

Helpful Report

Posted 3 years ago

“The flowers looked nothing like the photo on the website.”

Helpful Report

Posted 3 years ago

“I've placed orders before and they have been ok but the last time I was shocked at how small the bunch was and it started to die after 3 days I pain 26pounds and I think it was a lot for the quality of what I got in fact I would have been annoyed at paying 10 pounds for what I got. The flowers did arrive on time”

Helpful Report

Posted 3 years ago

“I ordered the luxury Mother’s Day flowers at £56 which were supposed to include truffles. Mum didn’t get the truffles so I contacted Bunches via email to request they send the chocolates - “no problem” they said. Three days later (which is fine as it was over a weekend) mum got three butterfly picks and still no chocolates. I’m not sure how you can confuse butterflies as chocolates. Also, having spoke to my mum today she’s already had to throw three of the roses away as they died (these flowers were delivered in Friday and today is Monday. Sad to say I shan’t be using their service again.”

Helpful Report

Posted 3 years ago

“I’m sorry but the roses in the bouquet were half dead. I should have taken a picture but didn’t. I won’t be using you again”

Helpful Report

Posted 3 years ago

“Disappointed with bunches this time. Sent flowers to my mum and the roses didn’t last a day. Dropped really quickly. Had better with previous orders though so it was a shame.”

Helpful Report

Posted 3 years ago

“Was disappointed as I ordered the flowers for my friend's birthday a d they arrived a day late.”

Helpful Report

Posted 3 years ago

Thank you for yoru review. After looking into this order we can see tha the gift arrived on the date that was selected at the point of sale. We would recommend that you review the confirmation email that was sent directly after the order was placed as this will show the delivery date that was chosen. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Annoying reminders to post reviews Did what they said they would do but this is what we pay for.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you are unhappy with recieving an email to review each item that is purchased. If you would like to be removed from this request. Please pop an email over to us and we will be happy to ensure you do not recieve this emails. Kind Regards Bunches

Posted 3 years ago

“I’ve used Bunches for several years and have always been impressed however my most recent order placed last week was very disappointing. I sent some flowers to my daughter . They cost £26.00 or thereabouts. She was disappointed when she got them as there were only half a dozen stems , and they were also packaged differently to previous ones she’d received . She also said she hoped I hadn’t paid more than £20 as they definitely were not worth that !”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The bouquet we received did not match the image on the website, it was much smaller, I felt not worth the amount I paid for it, so I was disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Flowers cost £30.. been with Bunches for 6 years but these lated 4 days.. #not worth it.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Having ordered from Bunches before, I was really disappointed with my last order . Some of the flowers were limp , on arrival and I thought that after a couple of days they would start to open and look beautiful. Unfortunately they just look like disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“Unfortunately I was very Dissapointed. I had the flowers sent to cheer up a friend, not only was there 11 stems instead of the 15 stated but I could of also purchased a bunch just the same for £5 from my local supermarket. I appreciate I am paying for a service but they were not worth £23( I bought the carnations). Maybe a picture of how they will actually look on delivery may be more helpful ( I definitely would not of purchased them had I seen how they would really look) but also once blossomed they still looked nothing like the photo. Such a shame”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the bouquet received had missing stems. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Having not seen the flowers I can't review them. Perhaps you could take a pic for the person ordering since they probably won't see them.”

Helpful Report

Posted 3 years ago

“Disappointed not many stems for a birthday bouquet”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“The service was great to use with a nice selection of flowers. I sent my Auntie flowers for her birthday and what I ordered looked nothing like what arrived. Very unfortunate.”

Helpful Report

Posted 3 years ago

“First order WN5 was on time: second order YI19 tracking said they tried to deliver but they DIDNT as people were in all day and gate was open! Lady had sat near window watching for most of day. It was delivered on following day - and these were to lady who had recommended me to bunches!!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been disappointed with the delivery of your gift. After checking the Royal Mail tracking we can confirm that Royal mail attempted delivery on the date requested, however, they advised that the address was inaccessible. When the address is inaccessible this could be due to various reasons with the delivery driver attempting to get to this address including locked communal entrances, bad weather, health and safety issues or road closures. Please accept our apologies for any disappointment caused. Kind Regards Bunches

Posted 3 years ago

“Flowers arrived day earlier than requested. Flowers were disappointing, looked much smaller display than pictured & expected, poor value for money. Shame as for Daughters special birthday.”

Helpful Report

Posted 3 years ago

Bunches.co.uk is rated 4.7 based on 199,848 reviews