Bunches.co.uk Reviews

4.7 Rating 202,308 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the Lilac dream for my wifes birthday. Couldn't fault the delivery as they came exactly when they were supposed to. The size of the bouquet was a lot smaller than expected and the quality poor for the price.. 2 out of 3 roses had wilted within 12 hours of delivery and had to be thrown away within 24 hours . I have had flowers from Bunches before and been pleased with them but would have to consider whether to ever order any more from them.”

Helpful Report

Posted 9 years ago

Thank you for your comments Barbara. I am pleased to hear the delivery arrived in the time frame you requested.I am sincerely sorry to hear the quality of the bouquet did not live up to our normal standard.Could you please contact us on 0800 626 249 or via email at flowers@bunches.co.uk, a member of our team will be more than happy to look into this further for you. We loom forward to hearing from you Barbara.

Posted 9 years ago

“I ordered some flowers for my Friends 60th birthday, They arrived a day later than I ordered them for, when I complained I got an email saying that because I only ordered them 2 days before I was told they might get delivered a day later, (which is a load of rubbish, I never read anything like that when I placed the order!) ,and I actually ordered them a week before!, eventually I got a £5 refund, I was very disappointed with their service. however I must say the flowers were lovely, but I will not be using them again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Gail. I am please you were happy with the quality of our flowers.However I am sorry to hear about your disappointment with the delivery of your order. We advise customers choosing our free Royal Mail First Class Post service that delivery usually takes between 1-2 days. For future reference, we do offer a range of guaranteed delivery services where you can select a specific day for delivery of your gift for a extra charge. I hope this information helps and please accept my apologies for any inconvenience caused.If you would like to discuss this further please do call us on 0800 626 249.

Posted 9 years ago

“We where not at all impressed,The fresias where in poor condition the Bouqet over all was very Sparse”

Helpful Report

Posted 9 years ago

Thank you for your feedback Phyllis. I am sorry to hear you were disappointed with these flowers, they obviously did not achieve our high standard. I do believe you have been in contact with our customer support team already and we have made this up to you. With our thanks and apologies.

Posted 9 years ago

“although delivery was when they said it would be, the flowers did not look like what I ordered, they were no in bud stage as advised they would be and for the price I paid I expected more that 7 flowers. Wont be using again as disgusting product, some of the open flowers were already dead.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Paul. I am sorry to hear about your disappointment with the bouquet you ordered. These clearly did not achieve the high standard we expect, please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to look into this for you. With our thanks and apologies.

Posted 9 years ago

“very sorry to have to say that I was disappointed on this occasion, the flowers were intended for close family members that had suffered a bereavement on Christmas eve, they had to travel to Isle of Lewis on Boxing day and help arrange the funeral. The flowers were meant to add some joy , I ordered them on the 28th (first real opportunity) and they never got there till 4th Jan by which time they were on their way back home, even allowing for festive seasonal hold ups I think this was a poor service.”

Helpful Report

Posted 9 years ago

Thank you for your comments Wendy. I am sorry to hear this, we completely understand that there may have been much emotion connected to this special package and that you feel let down on this occasion. As we were not back in work (due to the Christmas period) until 29th December we would not have received your order until then. We dispatched your gift as early as possible to arrive as soon as possible so I apologise this was not soon enough. If you would like to contact our customer support team on 0800 626 249 or via email at flowers@bunches.co.uk we would be more than happy to help.

Posted 9 years ago

“I had ordered flowers on your web site and they were to be delivered by Christmas eve, sadly that was not the case, I had let down my friends they were to be sent too.”

Helpful Report

Posted 9 years ago

Thank you for your comments Linda. I am sincerely sorry to hear that a delivery has not been made of your order.They did leave us with no problems with Royal Mail so we need to look into this further .Could you please call us on 0800 626 249 or contact us via email at flowers@bunches.co.uk, we can then look into this straight away and try and get the issue resolved as soon as possible. We look forward to hearing from you.

Posted 9 years ago

“I'm sorry to have to say that the Christmas carnation selection was quite disappointing. The bright red carnations were lovely but the candy stripe ones only half opened and the darker red carnations did not open at all. I was a bit embarrassed when I visited my friend to see them. I had carnations sent to me for my birthday in October and they were so lovely and lasted so long that I decided to order the Christmas selection for my friend.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Miss Pickering. I am sorry to hear about your disappointment with the bouquet you ordered. These clearly did not achieve the high standard we expect, please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to look into this for you. With our thanks and apologies.

Posted 9 years ago

“Disappointed as i had paid for what i thought was a large bunch of flowers to get a bunch i could have brought from the garage for atenner”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mark. I am sorry for the disappointment caused on this occasion. Our flowers are dispatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Although I have rated Bunches as poor this needs to be qualified with an explanation. I ordered flowers to be delivered on 30 Dec and an attempt was made on that date. However the recipient was out on that day and as the Post Office do not leave a delivery with anyone else they took it back to the depot to be collected. The problem being that the recipient was not able to pick these up until 2 January. Having said that I understand that the flowers were still fresh and the balloon still inflated. I did not see these for myself so can only take the recipients word hoping that they were not just being polite. So the main problem was the delivery via the Post Office and not the quality of the order.. Is there anyway that an alternative drop off point for delivery can be agreed?”

Helpful Report

Posted 9 years ago

Thank you Valerie for your comments. I am sorry to hear of the disappointment caused on this occasion. Looking into the order further,the flowers where selected on our 1st class Royal Mail service which is a 1-2 day delivery time frame of which is explained on our website and order confirmation. If there is no answer at the time of delivery and no delivery instructions a calling card will be pushed through the door. The details on the calling card explains the recipient can either collect them from the local sorting office or ring the number on the calling card and the Royal Mail will redeliver the flowers at a more convenient time or to a more convenient location . Again, I would like to express my sincere apologies that you have been disappointed on this occasion and If you would like to discuss this further with our customer service's please do not hesitate to contact us on 0800 626 249 or via email at flowers@bunches.co.uk.

Posted 9 years ago

“I had ordered a bouquet for my mum which i think she was a bit disappointed with as a couple of the flowers were past it. The bouquets in the past have been lovely but this one didn't meet the standard she had previously recieved. As she lives over 100 miles away sending flowers by post has always been a good alternative as she loves flowers.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Yvette. I am sincerely sorry that the recent bouquet did not arrive in the condition we would expect.Please could you contact our customer support team as soon as possible on 0800 626 249 or via email at flowers@bunches.co.uk, a member of our team will be happy to help and look into this for you.

Posted 9 years ago

“Delivered day too early, I asked for 31st as knew we were out all day 30th, it was then taken to post Office Depot, we went to collect and it was near radiator hence 24 hours extra in a box the flowers were not very clever and we did manage to revive some flowers but not what I had expected, very dissapointed this time”

Helpful Report

Posted 9 years ago

Thank you for your comments Clare. Regarding delivery, I can see your gift was sent using our free Royal Mail First Class Post service where unlike our guaranteed services, delivery takes between 1-2 days. With the First Class service we advise that we despatch 2 days prior to a preferred delivery date to ensure that a special occasion is not missed. I hope that this information helps and apologise for any upset caused.

Posted 9 years ago

“The flowers were disappointing, they were not as same as the picture I saw they looked very sparse for the price”

Helpful Report

Posted 9 years ago

Thank you for your feedback Neelam. I am sorry for the disappointment caused on this occasion. Our flowers are dispatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help.

Posted 9 years ago

“I ordered flowers for my sister and yesterday I went to visit, she had the flowers only two days but they looked sad and droopy , they were birthday flowers and sent to Mrs A Seldon ,at St. John moore Av. Number 103, Hythe, Kent. ct21 5dg.”

Helpful Report

Posted 9 years ago

Thank you Ray for your feedback. I am sorry to hear the flowers have been received in this condition.We would like to look into this further.Please call us on 0800 626 249 or via email at flowers@bunches.co.uk,a member of our customer support team would be happy to help.

Posted 9 years ago

“Disappointed the flowers were delivered a day early”

Helpful Report

Posted 9 years ago

Thank you for your feed back Eric. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver via Royal Mail. We cannot guarantee any specific dates unless the courier is paid for. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed.This is explained when choosing your delivery date on the calendar, throughout our website and on your order confirmation. I hope this information helps and my apologies for any inconvenience caused.

Posted 9 years ago

“Usually very good but not so good this time”

Helpful Report

Posted 9 years ago

Thank you for feed back Mrs Locke. I am sorry to hear you where unhappy on this occasion, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team as soon as possible on 0800 626 249 or via email at flowers@bunches.co.uk, we can then look into this further.

Posted 9 years ago

“The flowers were nothing like as shown, far smaller than advertised. I could have bought the same bunch from a supermarket for half the price, very disappointing. The only positive feedback I can give is that they arrived on time.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Lynda. I am sincerely sorry to hear you where disappointed with the flowers that arrived . Our flowers are dispatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help.

Posted 9 years ago

“wasnt inpressed with the bunch of flowers didnt look at all like the picture.”

Helpful Report

Posted 9 years ago

Thank you for comments Maureen. I am sorry for the disappointment caused on this occasion. Our flowers are dispatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help.

Posted 9 years ago

“Disappointed have used Bunche's to a few years to send flower or plants to my sister though I have never seen them, this year I asked her what they where like." She said they looked dead or dying when the arrived though did flower in about 4 days but were fading by the week so not worth the money no mater how much I paid"”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mr O'Brien. I am sincerely sorry to hear the recipient and yourself where disappointed with the flowers that arrived.Could you please contact us on 0800 626 249 or via email at flowers@bunches.co.uk, as we would like to look into this further. We look forward to hearing from you Mr O'Brien.

Posted 9 years ago

“I got delivered the flowers at the right time which was good but the over all appearance of them were disappointing. Half of them looked half dead, and didn't looks as big and impressive as the website pictures. And for a present for my mum i was disappointed in the product I recieved. Will not be ordering here again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Charis. I am extremely sorry to hear about your disappointment with your order and gift for your mum.If you could please contact or customer support team at flowers@bunches.co.uk or on 0800 626 429, they will be happy to look into this for you. With our thanks and apologies.

Posted 9 years ago

“I have used Bunches for a number of years to send flowers to my relative in Colyton, east Devon, however I was invited to enjoy Christmas with her this year and on arriving I asked of the flowers, on viewing the vase and flowers I must say that I thought them to be very disappointed by the display, the quality and amount of flowers was not as viewed on your web site. I hope that you may respond to this email with your comments ? Regards Tony Sandland”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mr Sandland. I am sorry to hear you where disappointed with the appearance of the flowers you ordered. The bouquet ordered was dispatched with the flowers still in bud so when the arrangement arrives it will look smaller than the image displayed on our website; this is to ensure a maximum vase life and to limit damage during transit. If the stems are placed in luke warm water, it will encourage the buds to open and the bouquet will look a fuller size. However, if you are still unhappy once the flowers have opened, please do not hesitate to contact us either at flowers@bunches.co.uk or on 0800 626 249 and we will be happy to help.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,308 reviews