Bunches.co.uk Reviews

4.7 Rating 202,307 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipient sent me a photo of the flowers, and commented that they appeared dry & somewhat withered, which was disappointing.”

Helpful Report

Posted 9 years ago

Thank you for your comments Mansha, I am so sorry to hear this happened. Please do email us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

“Flowers arrived on time to be fair But the flowers my daughter got looked nothing like the pitcher and they was limp flowers died two days later”

Helpful Report

Posted 9 years ago

Thank you for your feedback Kim, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

“flowers left on the floor in the rain at the back of the property,even though there were clear instructions on front door to deliver next door.”

Helpful Report

Posted 9 years ago

Thank you for getting in touch Malcolm. We are incredibly sorry to hear this has happened Amanda and need to look into this further with Royal Mail. Please contact us at flowers@bunches.co.uk and one of our customer support team will happily help resolve this.

Posted 9 years ago

“I am normally really pleased with your service but unfortunately the flowers did not arrive today as requested. This was for a 70th wedding anniversary. I have to say I am disappointed. Hopefully they will arrive tomorrow.”

Helpful Report

Posted 9 years ago

Thank you for getting in touch. The delivery chosen was the Royal Mail 1st class post delivery, of which is a 1-2 day service. If you would like to discuss this further with us please contact our customer support team on 0800 626 249 and we will be happy to help.

Posted 9 years ago

“The flowers that our daughter in law received were of good quality and they were delivered on the day that we had chosen and paid extra for. But we are very disappointed with not receiving the email promised to give us a 1 hour delivery slot time. We are also disappointed that we did not get a response to the email sent requesting information. Good flowers, not so good service. Will have second thoughts as to ordering from Bunches again.”

Helpful Report

Posted 9 years ago

“We recently bought a "large" flowers and were disappointed with the amount received.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Marc, I am sorry to hear you were disappointed with the size of the bouquet. Please get in touch with us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

“Unable to deliver on specified day. Wilting on arrival and did not last the week.”

Helpful Report

Posted 9 years ago

Thank you for your comments John. We were so sorry to hear this had happened, so a member of our customer support team has since been in touch and we have made this up to you.

Posted 9 years ago

“I was really disappointed with flowers i had delivered to my sister. The flowers themselves were pretty but the size of the bouquet was very disappointing, especially as i had paid extra to go bigger. For what i paid i believe i could have got better value for money from M&S or Waitrose for less.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Claire, I am sorry to hear you were disappointed with the size of the bouquet. Please get in touch with us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

“The chocolates turned out to be only a small bag of chocolate buttons. I expected something more presentable”

Helpful Report

Posted 9 years ago

Thank you for your feedback Beryl. We are sorry you were unhappy with our free chocolate gift we send with our bouquets and house plants, you can opt to not have these included within your order online when placing your order.

Posted 9 years ago

“Flowers received looked nothing like the picture on the website, even if you took into consideration the flowers still being in bud. Won't be using this company again”

Helpful Report

Posted 9 years ago

Thank you for your feedback Andrea, I am sorry to hear you were disappointed with the size of the bouquet. Please get in touch with us at flowers@bunches.co.uk and one of our Customer support team will look into this for you.

Posted 9 years ago

“The bouquet was not as described even accounting for some of the blooms being in bud.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Fiona, I am sorry to hear you were disappointed with the bouquet received, we have such a high standard and want to make every order perfect. Please do feel free to email us at flowers@bunches.co.uk and one of our Customer support team will look into this for you.

Posted 9 years ago

“I always shop bunches, but this time the flowers didnt seem very fresh so alittle dissapointed they were for my daughters engagment.”

Helpful Report

Posted 9 years ago

Thank you for your comment Kath, I am so sorry to hear this. Please do email us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

“I was very disappointed to see the picture of the flowers that were delivered to my recipient. They looked nothing like the picture of the bouquet I particularly chose on the website. The bouquet was half the size and not the same colour. There was nothing to say what size of bouquet the picture displayed was, so naturally I presumed the one I ordered would look the same, or at least similar size.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Bernadette, I am so sorry to hear of the disappointment caused. Please do feel free to email us at flowers@bunches.co.uk and one of our Customer support team will look into this for you.

Posted 9 years ago

“I ordered five bouquets and four were delivered a day early resulting in an 86 year old uncle having to get on a bus and collect them from Newport sorting office for his wife. Not impressed”

Helpful Report

Posted 9 years ago

Thank you for getting in touch Anne. The delivery chosen was the Royal Mail 1st class post delivery, of which is a 1-2 day service. If the recipient is not in at the time a calling card will be left with details of how the recipient can ring the number of the local depot and the flowers will be redelivered at a more convenient time, free of charge. If you would like to discuss this further with us please contact our customer support team on 0800 626 249 and we will be happy to help.

Posted 9 years ago

“Flowers delivered by courier, paid extra, just left on doorstep in freezing temps for several hours, complained to cutomer services who talked about watering it when brought inside and said they're manager would complain to couriers, finally got a refund after second email and google certified shops got involved.”

Helpful Report

Posted 9 years ago

“Was a bit disappointed to see the flowers when I went round my friends.. Not as many flowers as I was expecting. Could have bought bigger bunch in florist for less money. Not good value this time. It was on a very sad occasion too. Will think twice in future”

Helpful Report

Posted 9 years ago

Thank you for your feedback Hazel, I am sorry to hear you were disappointed with the size of the bouquet. Please do feel free to email us at flowers@bunches.co.uk and one of our Customer support team will look into this for you.

Posted 9 years ago

“No reflection on the flowers they were and have always been over the years very good. My order was promised to be delivered to my sister-in-law by the 15th Jan ~ When I did not hear from her on her birthday 15th, I contacted my brother who told me they had not arrived. He also said there was no note saying the driver had tried or left them somewhere safe. I also did not have a phone call or email from yourselves saying there was a problem. As I have already said to your office I generally only use this type of service once a year, so not a big customer. They were very apologetic and offered a £10 token for my next delivery. I thanked her but what I was rally after was what went wrong this time?”

Helpful Report

Posted 9 years ago

“Arrived a day early - spoilt the surprise. Flowers didn't look as if they'd last more than a couple of days. Very disappointing”

Helpful Report

Posted 9 years ago

“The flowers that i ordered looked like a large bouquet in the photograph but in reality they were very small and looked like the cheap bunch you would buy in a supermarket for £2 but instead i spent £20. Very disappointing i will not be buying again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Laura, I am sorry to hear you were disappointed. Please do feel free to email us at flowers@bunches.co.uk and one of our Customer support team will look into this for you.

Posted 9 years ago

“The flowers weren't out as stated and also some were broken off in the box”

Helpful Report

Posted 9 years ago

Thank you for your feedback Katy, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,307 reviews