Bunches.co.uk Reviews

4.7 Rating 202,308 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 Christmas bouquets and upgraded them to large, I,was disappointed with the amount of flowers.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Karen. I'm sorry to hear you where disappointed with the quantity of flowers that was received.If you would like to contact us on 0800 626 249 or via email at flowers@bunches.co.uk, a member of our team would be happy to look into this further.

Posted 9 years ago

“Delivery was on time and the flowers I ordered were fine I think but the Xmas plant arrangement was poorly put together and the cyclamen was already dying so had to be replaced. I'm sorry because I have always been pleased before.”

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Posted 9 years ago

Thank you for your feedback Josephine. Please accept our sincere apologies that the Christmas plant arrived in this condition, we expect all our arrangements to arrive in perfect condition.If you could please contact our customer support team on 0800 626 249 or via email at flowers@bunches.co.uk, we would like to look into this further.

Posted 9 years ago

“I've been ordering from Bunches for a few years and always been reasonably happy. This year I ordered a Chrstmas bouquet for both my mum and mother in law and was a bit disappointed. Very few carnations and just generally lacking all over.”

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Posted 9 years ago

Thank you for your feedback Mairi, I am sorry to hear you were unhappy with Christmas flowers the where delivered, this is extremely disappointing as we have such a high standard and try to make every order perfect. If you could contact our customer support team at flowers@bunches.co.uk or on 0800 626 249, they will be more than happy to look into this for you

Posted 9 years ago

“I bought this plant as a christmas present for my sister and she phoned to tell me that the flowers on the azalia plant were going brown and falling off, I was disappointed by this.”

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Posted 9 years ago

Thank you for your feedback Agnes, I am sorry to hear that disappointment was caused on this occasion. If you could contact our Customer Support Team either at flowers@bunches.co.uk or on 0800 626 249, we will be happy to look into this for you. We are open Monday-Friday 8.30am-6pm and Saturday 8.30am-12.30pm. We look forward to hearing from you.

Posted 9 years ago

“I paid over £50 for a bouquet of flowers only to find the red roses in the bouquet were not looking smart and nice. This made me think that I had been riped off, as £50+ is well over priced for poor quality flowers”

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Posted 9 years ago

I am sincerely sorry to hear that disappointment was caused on this occasion Sonia.Looking into the order further, I can see you have had correspondence with a member of our customer support team and the issue has been dealt with.

Posted 9 years ago

“The flowers were half dead and bedraggled !! Not worth the money. will never buy from bunches again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Marie. I'm sorry to hear of your disappointment with the flowers you ordered. If you could contact us either at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. Our Customer Support Team is available from 8.30am on Saturday 2nd January. With our thanks and apologies.

Posted 9 years ago

“Flowers delivered looked nothing like those pictured and the recipient had to actually add flowers bought elsewhere to make them look ok. It looked like the flowers had been crammed into the packaging without much thought over how they would look upon arrival”

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Posted 9 years ago

Thank you for your comments Mark. I am sorry to hear about your disappointment with the flowers you ordered. The bouquet ordered is despatched with the flowers still in bud so when the arrangement arrives it will look smaller than the image displayed on our website; this is to ensure a maximum vase life and to limit damage during transit. If the stems are placed in luke warm water, it will encourage the buds to open and the bouquet will look a fuller size. However, if you are still unhappy once the flowers have opened, please do not hesitate to contact us either at flowers@bunches.co.uk or on 0800 626 249 and we will be happy to help. We are open again on Saturday 2nd January from 8.30am. With our thanks and apologies.

Posted 9 years ago

“the order I placed on the 14th December for delivery on 23rd December was not delivered on time not even checked by your company if had been delivered on time. So what good was it for me to send a christmas present to a friend in England when I could have sent original Italian sweets paid less and made sure they arrived the day requested. Moreover, I wrote various emails, with no response, and called only to hear a recording saying everyone was on holiday until the morning of the 29th.Is this professional????No immediate answer to a customers inquiry and no answer phone to leave a message. It has been very disappointing and I will not be placing orders with your company anymore.Your products look good but if you cannot provide punctual deliveries it really is not worth anything, is it. I did not expect this from an English company even if it was a busy period my order had been placed well in advance.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Angela. I am sorry to hear about your disappointing experience with us. If you could contact our Customer Support Team either at flowers@bunches.co.uk or on 0800 626 249, we will be happy to look into this for you. We are open again on Saturday 2nd January from 8.30am. With our thanks and apologies.

Posted 9 years ago

“I ordered flowers for my cousin's birthday.They arrived a day later than asked for and were half dead.I was very disappointed and so was she!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Janis. I am sorry to hear about your disappointment with the flowers you ordered. If you could contact our Customer Support Team either at flowers@bunches.co.uk or on 0800 626 249, we will be happy to look into this for you. We are open again on Saturday 2nd January from 8.30am. With our thanks and apologies.

Posted 9 years ago

“Sadly several of the freesias were brown / off. A huge disappointment.”

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Posted 9 years ago

“Have seen nicer bouquets with more flowers in them for same price”

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Posted 9 years ago

“Have used you before and the flowers delivered were beautiful hence another order for my mum xmas eve. I have since seen them but were no where as good as the previous order. They looked lovely on line but i was a bit disappointed. Regards Karen”

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Posted 9 years ago

“I ordered three lot of amaryllis two got to the right recipients the other was sent to Scotland, the two that received there's told me that they were half dead when they arrived. I have used Bunches before and never had any complaints I was always happy with what was sent. I was very disappointed with what was sent this time. I can only put this down to Christmas.”

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Posted 9 years ago

“For the price you pay it wasent great”

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Posted 9 years ago

“I have used Bunches numerous times and always been pleased with the service and quality however, this time was the first time I was very disappointed with the quality and value for money. I ordered tulips which were all open and nearly at the end of their life when they arrived and the £18 I paid I since found out I could have got the same amount of flowers and a lot fresher for a fraction of the price so I think in future that is what I will do.”

Helpful Report

Posted 9 years ago

“I have used bunches before with no problem and great service, but on the last occasion, they delivered on time but the wrong card was sent birthday instead of xmas, plus the message on the card made no relevance to the person to whom it was sent. whooooops!”

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Posted 9 years ago

“I ordered 2 bunches of flowers at xmas and one bunch was beautiful but the bunch I sent to my sister was very poor indeed and she had to add extra flowers to it to make a decent bunch very disappointing . Bunches need to speak to whoever sent them . I have regularly ordered the orchids and have never been disappointed in them .”

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Posted 9 years ago

“The flowers didn't look like the picture I was disappointed”

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Posted 9 years ago

“Both bunches arrived in a poor condition with broken sprigs, first and last time we will use”

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Posted 9 years ago

“What arrives will never look like the picture, you get what you pay for but I won't be purchasing from you again, better value elsewhere :(”

Helpful Report

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,308 reviews