Bunches.co.uk Reviews

4.7 Rating 202,307 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not very happy with flowers they looked a bit sparse sorry”

Helpful Report

Posted 9 years ago

Thank you for your feedback Hilary, I am sorry to hear you were disappointed. Please do feel free to email us at flowers@bunches.co.uk and one of our Customer support team will look into this for you.

Posted 9 years ago

“Flowers were delivered two days after my Daughters birthday. Delivery was free but two days late is not great for a birthday.”

Helpful Report

Posted 9 years ago

Thank you for getting in touch Mrs Black. The delivery chosen was the Royal Mail 1st class post delivery, of which is a 1-2 day service. If you would like to discuss this further with us please contact our customer support team on 0800 626 249 and we will be happy to help.

Posted 9 years ago

“I was really disappointed with the quality of these flowers for the price”

Helpful Report

Posted 9 years ago

Thank you for your feedback Sandra, I am sorry to hear you were disappointed with the quality of your flowers. Please do feel free to email us at flowers@bunches.co.uk and one of our Customer support team will look into this for you.

Posted 9 years ago

“Afraid I ordered these flowers last Saturday, 9th Jan, for delivery on 12/01 and I'm still waiting for them to arrive! It's the 15th Jan!”

Helpful Report

Posted 9 years ago

I am so sorry to hear this Becky - please email us at flowers@bunches.co.uk or call us on 0800 626 249 so we can look into this further and resolve this for you.

Posted 9 years ago

“Hi there My order wasn't delivered as it shown on the website the chocolate was missing and that birthday gift meant to be a surprise for my disable cousin and he love chocolate he wasn't very happy so I don't think it's nice ????”

Helpful Report

Posted 9 years ago

Thank you for your feedback Waisaal, I am sorry to hear the free chocolates were missing in your order. Please do email us at flowers@bunches.co.uk with your order number and one of our Customer support team will be more than happy to send out some more chocolates for you with our apologies.

Posted 9 years ago

“Sent my friend flowers after the bereavement of her brother. They arrived wilted, which was embarrassing. I won't be using Bunches again. You may have favourable pricing, but this is clearly reflected in the poor quality of your product. Very disappointed.”

Helpful Report

Posted 9 years ago

I am so sorry to hear that this has happened Gina, especially due to this sensitive occasion. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

“Very disappointed that after paying extra for delivery flowers were delivered at 450pm for my sister in laws birthday. If I had opted for them to be delivered by first class Royal Mail they would have arrived with the post in the morning! Bad service Bunches!!!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Katie, I am sorry you have been disappointed. We offer guaranteed delivery on the day of your choice between 8am and 6pm, which is the service you requested. Deliveries with first class post can take place up to 6pm also and within 1-2 days, this service is not necessarily always in the morning. I apologise again for any confusion this may have caused.

Posted 9 years ago

“The flowers sent to my gran for Christmas were delivered without any care, most of the flower heads were snapped off and the soil from the basket was spilled out over the box. The courier certainly didn't care that fresh flowers were inside the box.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Carol, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

“not many flowers for price.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Marcia, I am sorry to hear you were disappointed. Please do feel free to email us at flowers@bunches.co.uk and one of our Customer support team will look into this for you.

Posted 9 years ago

“Having received 6 hand tied bouquets all very nice over the course of 6 months I was extremely disappointed that the ones I ordered at Christmas were of poor quality prompting my friend to phone me and say about them, although my money was returned quickly and I do realise that it was a busy time it has put me off using you again.”

Helpful Report

Posted 9 years ago

“The person has not received her flowers :/”

Helpful Report

Posted 9 years ago

I am so sorry to hear this Pamela - please email us at flowers@bunches.co.uk or call us on 0800 626 249 so we can look into this further and resolve this for you.

Posted 9 years ago

“I was disapointed they took so long to arrive!! (3days) and the courier note was ignored so my get well flowers fell flat as my friend had gone back to work after being ill and then had to go to the postal collection point to collect the flowers. fustrating. such a shame.”

Helpful Report

Posted 9 years ago

We are incredibly sorry to hear this has happened and that the delivery instructions were not followed by Royal Mail. Please do get in touch with us at flowers@bunches.co.uk and we can rectify this for you.

Posted 9 years ago

“Flowers delivered and left on front doorstep in the rain? There were plenty of people in the sheltered housing complex to take flowers in. The flowers had dropped and the helium balloon deflated. Not happy at all and won't be using again.”

Helpful Report

Posted 9 years ago

Hi Gaynor, I am really sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets and gifts should arrive in perfect condition and we will happily help to rectify this.

Posted 9 years ago

“I went to see my sister after sending her some flowers at £17.99 and was shocked to see what my money had paid for . It looked like a bunch of flowers from tesco costing £5.00 not very impressed at all .”

Helpful Report

Posted 9 years ago

Thank you for your feedback Julie, I am so sorry to hear you were disappointed. Please do feel free to email us at flowers@bunches.co.uk and one of our Customer support team will look into this for you.

Posted 9 years ago

“They look a bit empty.in a vars.i thought they would be fuller.”

Helpful Report

Posted 9 years ago

Hi Angela, We are sorry that your experience wasn't up to our usual high standard. Please do get in touch with us at flowers@bunches.co.uk and we will be happy to help and look into this for you. Best Regards

Posted 9 years ago

“My honest opinion of the flowers was, if I hadn't of ordered them personally I'd of thought that they came from a garage forecourt!!!”

Helpful Report

Posted 9 years ago

We are incredibly sorry to hear you were disappointed. Please do get in touch with us at flowers@bunches.co.uk and we will be happy to look into this for you.

Posted 9 years ago

“So disappointed. I purchased a £30 bouquet (large). Nothing large about this 'bouquet'..the small amount of flowers were pretty and not in bloom, so should last but 4 of the flower heads broken, so reduced the size of the already small bunch even more. To be honest I was embarrassed when they turned up, disappointed for the recipient and really unhappy about the cost paid. I took myself to Tesco and bought a £10 bouquet that was pretty to try to make up for the disappointment. I will not buy again from Bunches nor recommend them. Fresh flowers, pretty, tiny amount and overpriced.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Claire, I am really sorry to hear that, please do get in touch with us at flowers@bunches.co.uk as all our bouquets should arrive in perfect condition and we will happily look into this further.

Posted 9 years ago

“Asked to be delivered on 6th but got on the 5th ... And thought would have had tex too say this ....”

Helpful Report

Posted 9 years ago

Thank you for getting in touch Roseanna. The delivery chosen was the Royal Mail 1st class post delivery, of which is a 1-2 day service. If you would like to discuss this further with us please contact our customer support team on 0800 626 249 and we will be happy to help.

Posted 9 years ago

“Flowers were beautiful, but they turned up a day early, which is a huge disappointment when they are for a birthday. Dates have to be viewed as a critic success factor for a flower delivery business.”

Helpful Report

Posted 9 years ago

Thank you for your feedback David. I am sorry to hear that disappointment has been caused on this special occasion.If you could please contact us on 0800 626 249 or via email at flowers@bunches.co.uk,our customer support team would be happy to look into this further.

Posted 9 years ago

“Didn't realise you only got a bunch of flowers and no water bowl or vase with it. Very poor”

Helpful Report

Posted 9 years ago

Thank you Teresa for your feedback. I am sorry to hear you where disappointed with your recent order.If you could please contact us on 0800 626 249 or via email at flowers@bunches.co.uk, our customer support team would be happy to discuss this further.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,307 reviews