“I sent bouquet to my niece as sympathy bouquet for loss of her mother in law and was dissapointed the bouquet was one of their top bouquet and I didn't feel it represented the photo have always had good flowers from bunches and have always rebooked flowers”

Helpful Report

Posted 3 years ago

“I sent those to my Mother for Mother's Day, because I could not go see her. They were ok, but not your usual standard, some have not lasted very long. Yes I will still order from you because normally they are very lovely.”

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Posted 3 years ago

“Flower's wilted in less than 24 hours”

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Posted 3 years ago

“Have use bunches for several years but found them a little disappointing this time, maybe it was the demand of Mother’s Day as Flowers didn’t match the picture shown on website”

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Posted 3 years ago

“Flowers were delivered day after requested date and tracking number shows it spent the night at the post office. As such the flowers were slightly sad upon arrival”

Helpful Report

Posted 3 years ago

“ordering was easy, my friend sent me a photo of her flowers when delivered ,I was a little underwhelmed, what looked great in the picture did not quite match those delivered., but then when do they ever........... delivered”

Helpful Report

Posted 3 years ago

“No notification that the gift was out for delivery, or that it had been delivered. Receiving too many emails.”

Helpful Report

Posted 3 years ago

“I was a little disappointed as the tulips I ordered for my daughter were squashed into a letterbox box and when opened, the flowers were in 2 mixed bunches that had to be arranged and in scruffy brown paper. The quality of the flowers was good but the overall surprise was spoiled by the packaging.”

Helpful Report

Posted 3 years ago

“Roses were short lived … 2 limp on arrival … freesias we’re longer lasting. Disappointing overall.”

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Posted 3 years ago

“Very few stems for the money but what was there was nice”

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Posted 3 years ago

“Nice flowers but they were three days late.”

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Posted 3 years ago

“The flowers arrived next day. The recipient loves them but she would say that...she's bereaved.....from what I saw they were not as nice as the advert....the lily's were purple and dark whereas they're white/pink in the advert. I've just seen a photo of them now...they are nice but not nearly as nice as in the advert photo and certainly don't look like £45 worth of flowers. The advert ones do!!.....I can supply photos if required...”

Helpful Report

Posted 3 years ago

“Thanks for the flowers, just to say you were skinny on the flowers and should have put loads of greens in the bunch, regards David”

Helpful Report

Posted 3 years ago

“Bunches came highly recommended by a friend so I ordered flowers on a Friday to be delivered on the following Tuesday for an event but sad to say they didn't arrive until the Wednesday p.m. The sentiment that I wanted to convey on the day was missed. The flowers were well open by that time so a shorter time to enjoy them by the recipient. I was disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The few flowers I got were lovely, but not worth £32, more like £10 worth, disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I ordered flowers for my daughter with clear instructions, however they were not followed and were delivered late. I can’t say I was impressed by the flowers, they haven’t lasted and the bouquet was quite small!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers were late for the date despite being ordered well in advance. Only went to Royal Mail on the selected delivery date. Poor customer service claiming they were selected for delivery the following day. I evidenced they weren’t but got no reply.”

Helpful Report

Posted 3 years ago

Thank you for your reply. We are sorry you were disappointed with the delivery of your gift. After looking into this we have replied to your communication with a resolve, however, we are awaiting a further reply from you. If you would like to reply to us we can then resolve this for you. Kind Regards Bunches

Posted 3 years ago

“Not as good as usual. I appreciate the cost of everything has rocketed but when sent a picture i was embarrassed as they were on a par with a £5 spray from a supermarket. I wasn't expecting a bouquet for the money but feel it didn't include what was listed in their description. I've used Bunches many times and have always been pleased, delivery etc all good as usual. I left 3 star as the core business is flowers.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“My mum received the flowers and although they were nice she did say that about 4 of the freesia stems were broken and had to go in a very short vase. She felt it was the fault of the packers.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“Lovely arrangement of flowers, beautiful colours. Unfortunately some of the flowers were dead the next day. My daughter was very disappointed as even supermarket flowers last longer, but they are much cheaper”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews