“I have always been delighted with flowers from bunches but the recent bouquet purchased was a great disappointment. Paid extra for large size and couldn’t believe how sparse they looked. Perhaps a mistake on someone’s part.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“disappointed as the flowers were not delivered until the following day and so were past their best”

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Posted 3 years ago

“even though the flowers arrived early for my friends birthday,there were a few that looked wilted and 1 or 2 that the heads of the flowers were hanging”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards Bunches

Posted 3 years ago

“I have used Bunches on several occasions and usually they are very good unfortunately on this occasion ( Wife’s Birthday) I was not impressed with the quality,most of the alstroemerias were in full flower ,but my Wife was pleased.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers were disappointing but company have responded promptly very positively to replace .”

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Posted 3 years ago

“A bit disappointed. Not a cheap bunch but although we followed care instructions, half were nearly dead within a dead.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Despite organising a specific delivery date. The flowers came early so I missed the delivery. They then arrived the day they should have but now they were not as fresh. What was the point or organising a specific delivery. Disappointed.”

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Posted 3 years ago

“At first I was a bit disappointed the flowers I choose didn’t look the same when delivered But !! It’s all good now as they have come out in bud. I’m 12 thousand miles away so I can’t see what I’ve sent to my mum but she’s sent me another photo and they are lovely. So all good and thank you for caring Bunches. 👍”

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Posted 3 years ago

“Flowers were nice but unfortunately my recipient was out, wasnt left a card to say they'd attempted delivery. Her birthday was fruday, eventually after hunting thembdown, she got them Wednesday. Disappointing but that's what you get with postal services presumably.”

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Posted 3 years ago

“My order arrived o.k. and I heard that the flowers were alright. However I tried to use your website a week before this order for another friend and could not pay for it because my I pad said you were not a secure site.”

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Posted 3 years ago

“Ok. Very pretty and delivered in good time. But was supposed to be £46 worth of flowers but got them for 36ish with a discount. There was only about £15-£20 worth of flowers in this bouquet. Won't be fooled again by thinking I am getting a large bouquet of flowers. I will go to a supermarket and get a speciality of their own for approx £25. Bit of a let down to be honest”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“It was easy to order online and the flowers were delivered on the correct day and time to my sister in Norwich. She rang and said they had arrived and were very fresh but all were in bud so couldn’t say what they would be like until they opened. I had expected them to be similar to the photo. I’m sure they will be fine and will last longer if they are still in bud but she hasn’t mentioned them since and I don’t like to ask.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, this information is explained on the description of the flowers. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“They were very pretty but there wasn't very many,don't go by the picture when ordering in the picture it looks like you get a nice bunch but when they came it wasn't very many so was a bit disappointed, will not be ordering again from here”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“flowers were nice but the bouquet was a lot smaller than expected seeing the online photo so felt it was slightly misleading. they have lasted a while though so that’s good and delivered on time l.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Roses were more purple than pink and I was underwhelmed from photo to reality. One rose died within about 3 days (we did follow instructions) and the rest looked past their best within about 5 days. Royal Mail delivered when the recipient was out, left flowers on doorstep not under cover in pouring rain. Would have been easy for them to walk 20steps and place under cover then leave a card.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear of the problems with the order. We will be in touch with you very soon to make this right for you. Kind Regards Bunches

Posted 3 years ago

“Expected there to be more flowers so was disappointed as it was a gift. Image was misleading”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“having bought flowers from bunches for many years, it is the first time I've been disappointed with the quality, all the lilly stems were bent over and ruined, the rest of flowers were fine. Not the normal service.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Was not as pleased with the order as it was delivered a day late so not on the Birthday so was not happy about that”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been unhappy with the delivery. After checking the tracking of the gift we can see this was delivered on the date requested at the point of purchase. We would recommend checking your tracking information for further information. Kind Regards Bunches

Posted 3 years ago

“Usually very satisfied with orders, but the fressias were very disappointing, no scent and not very colourful.”

Helpful Report

Posted 3 years ago

“Flower were nice, but the bouquet smaller than in the photo. It also arrived the day after Valentines day.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews