“Flowers were not delivered on date I selected and I gave plenty of notice for this order. The flowers didn’t last long when recipient received them, only about a day of lucky. Quite disappointed especially as these were ordered for anniversary of family members death.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Really disappointed with what was received as this was completely different to the image shown on site.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Would not use again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Now you sent me this reminded me I should have called I’m sure I ordered birthday cake for my 90 year old mum but she did not get it very poor”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Your service is very poor. I ordered some flowers a candle. I did make a slight error in the address and the flowers were returned to you. You said the flowers had died and were disposed of. What about the candle which I had paid for? What happened to that? I did send you the correct address when I realised I had made an error.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“V disappointed in recent flowers sent to my sister, Mrs Susan Hallett on her golden wedding anniversary. Flowers drooped and dropped their heads within 2 days of assival. You have replaced them for her. Thank you.”

Helpful Report

Posted 3 years ago

Thank you for your review we are very sorry to hear the flowers received were not of the quality you would have expected, this is very disappointing. We are please to hear however that our customer support team have rectified this for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Very disappointing. Flowers turned up 1 day late, box and flowers were a little battered and the roses lasted 3 days maximum.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers arrived later than expected and didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Bought these to cheer a friend up and they look literally nothing like the picture. The flowers were so small she trimmed the stems and put them in a wine glass. They did not bloom at all. I would have been better picking a bouquet up at a petrol station. Really disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“They delivered in a different place and when ( after 2 days ) the flowers arrived to the right place, they were obviously damage. And they didn’t answer in the costumer services.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers didn’t last 4 days. Dead. Very bad”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“This is the first time that I’ve had to complain about Bunches’ service. The freesias were purchased for my partner’s birthday, and were truly in a very sorry state when they arrived. I had to throw them out after only TWO DAYS. Both my partner and I were extremely disappointed in the very poor quality of this product, and the very least I would expect from Bunches is a full refund. My ONE STAR review should have been ZERO. Keith Lofthouse.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“For the first time after both sending flowers and being the recipient I was very disappointed with the quality of the flowers sent as a birthday gift to my friend. There should have been a cake with the flowers but my friend did not mention this when she contacted me to say thank you.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers were ordered for my 92 year old aunt’s birthday for 29th July but weren’t delivered until 4th August. Not impressed so probably won’t use you again, unless you can give me a reasonable explanation on a week’s delay!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your gift arrive with your Aunt later than expected. We will be in touch with you very soon regarding this. Kind Regards Bunches

Posted 3 years ago

“The flowers were delivered late after 10.00. However more importantly they looked nothing like the picture displayed on your web site. To receive negative feedback from my wife was particularly disappointing as she felt she could have picked better flowers from a field. I feel terrible having to write this complaint but I will never use bunches again or advise anybody else to. Very very disappointing😩😡”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Absolutely horrified at the flowers delivered to a dear friend compared the what was advertised… would not recommend”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Arrived two days later than scheduled. Wanted it delivered on a Sunday and they booked delivery with the Royal Mail who don’t deliver on Sundays”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The photos of the flowers were extremely deceiving. Although they still made a pretty dinner setting, a more joyful, colourful and exciting bunch was advertised. They resembled the ones in the box in the photos. If this is the case, you're the Wish version of florists.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Very poor. Some dead blooms and others quite wilted.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“Sorry to say I wasn’t happy, not usually a moaner but I was disappointed .”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed with the quality of the flowers sent these were a birthday gift and they died within 3 days and didn't even last until her actual birthday very unlikely I shall purchase again”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews