“Very upset to find out the flowers I got delivered to my sister in law only lasted 2 days very disappointed”

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Arrived late dead within days”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“My daughter said the flowers were brown the box was torn and broken and put them straight in the bin”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“dont bother”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry you have been unhappy with our service. Unfortunately, the flowers had already left our warehouse by the time you had contacted us and we were unable to amend the delivery address. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Appalling service. Failed to deliver and refund. Don’t buy your flowers from this company.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry you have been unhappy your delivery did not reach the recipient. Unfortunately, the address provided was invalid. When an order is placed online we rely on the information to be correct and we cannot be held responsible for undelivered gift when inaccurate information has been provided. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Not delivered”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Never again i will not use services of this company I order a Beautiful pink bouquet My sister received old flower and it is completly diffrent than in the description”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers lasted 4 days! Terrible product”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Disappointed with the flowers I received half were dead and the others were dying.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“I am afraid the bouquet itself was disappointing, it did not look good at all and looked very small and not as per picture. The only good thing I could say is that the delivery was fast. I am afraid I would not recommend bunched.co.uk”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I don’t want to do this publicly but be in touch”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Wasn’t happy at all looked nothing like they was meant to could have got better ones at the petrol station they really looked shabby .the lady is terminal I’ll I was so upset when she received these”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“The bouquet never arrived, when they didn't find someone at the address, they took it to the near Royal Mail office and then I asked redilevered and again never arrived! Why do you need a bouquet after one week at the Royal Mail office? worthless”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Not a lot of stems considering price. Picture looked better than what was delivered - very disappointed especially after reading reviews”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Flowers were bought for a birthday present but were 2 days late. Disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers were in time but the roses three of them were dead on arrival. I will not be using Bunches again. A different company also delivered flowers and in contrast they were excellent. V disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“As far as I can establish, my flowers were never delivered. I did not get a confirmation email saying they had been, and it turned out that the recipient had been taken to hospital and later died. If they were left with a neighbour I don't know, then at least I should have been informed. So my money was lost, and the person for whom they were sent never received them. This was the first time I used this site. I tried to get feedback from the site but could not find any way to track the flowers. I will never use Bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are very sorry to hear of the passing of the recipient. We will be in touch with you very soon. Kind Regards - Bunches

Posted 3 years ago

“I will not order again very poor flowers looked scant and not like the photo. I am embarrassed to ask the recipient how long they lasted but from the arrival they did not look fresh. I guess never order for a Monday delivery poor customer service when i complained”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. We do offer a 14 day freshness guarantee with this bouquet, therefore if it doesn't last please let us know. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“My daughter’s birthday was on Friday 14th May. Her flowers arrived on the doorstep on her return from work on Monday 17th May. On opening she found all the alstroemerias were denuded of leaf and flowers were drooping. I chose this bunch as alstromerias are so long lasting. Very disappointed. When saw flowers this weekend felt very let down. Can send picture.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I have used Bunches for years the flowers were for my nieces Birthday. I was very disappointed there was only 6 flowers and 3 of them were broken. I am glad I had added a cake, butterflies and card it didn’t make it look so bad. I don’t think I’ll be using you again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews