Bunches.co.uk Reviews

4.7 Rating 202,248 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered flowers for my mum a few times and I have always been happy with the photo I receive from my mum but this time I was not so happy as I seen them for myself. For the price, you didn't seem to get many flowers. I counted 8 flowers in total, they didn't look anything like your photos on the website and my mum had to collect them from the local sorting office. I wish now that I took a photo. So I don't think I will be ordering from your company again. Very disappointed customer”

Helpful Report

Posted 9 years ago

“I have no idea whether these flowers ever arrived. All the florists I have previously used let you know when the gift of flowers arrives. The person to whom they were sent is very ill, and cannot let me know herself. I will not be using this service again.”

Helpful Report

Posted 9 years ago

“Flowers was taken back to postoffice and had to go across town to pick them up the next day - not ok”

Helpful Report

Posted 9 years ago

“Sent what I thought was a bouquet of flowers to a friend for her birthday but on speaking to her after she received them it was obvious they were a disappointment they arrived in a box thru the post and the balloon was so small she didn't realise it was supposed to be a balloon. Would never use bunches again. Stick to what I know is good value in future.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Elizabeth. I am very sorry to hear that you have been disappointed with the size of the bouquet and extras that have been received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Flowers arrived for my birthday a day early so Sat in post office overnight before I could collect them. No water for them so not in good shape when they arrived. Carnations very small. Very disappointed as these were sent as a gift for my 50th birthday”

Helpful Report

Posted 9 years ago

Thank you for your review Anne. If the Royal Mail First Class Post service is chosen delivery can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

“Flowers were disgusting, paid £18.99 for butterfly bliss and received this. However customer service was great and gave a full refund.”

Helpful Report

Posted 9 years ago

“Flowers were squashed and withered. Cake was stale and could not be cut with a knife. It was a gift from my autistic son to his. 91 year old grandmother for her birthday. Very disappointing.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Susan. We are so sorry to hear of your disappointment and certainly do not expect this to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you in advance.

Posted 9 years ago

“The freesias I purchased for my wife either failed to bloom from buds or withered within 2 days despite doing as instructed. Very disappointing.”

Helpful Report

Posted 9 years ago

Thank you for your comments Robert. We are sincerely sorry to hear about how your flowers have lasted and would like to look into this further for you. If you could please contact our customer support team on 0800 626 249 or via email at flowers@bunches.co.uk we will be more than happy to help. With our thanks.

Posted 9 years ago

“not a great product - poor value”

Helpful Report

Posted 9 years ago

We are so sorry to hear you thought this John. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“I ordered flowers 6 days in advance and was advised that they could arrive on the day I requested or the day before Sadly they arrived a day late I did not think the bouquet was value for money, as it was sparse Very disappointed I emailed stating my disappointment but did not receive a reply”

Helpful Report

Posted 9 years ago

Thank you for your comments Claire. I am sorry to hear of the disappointment regarding our flowers and the delivery. I can confirm we did dispatch your order for you on the date requested, so there should be no reason for the late delivery. Unfortunately we have not received any email from yourself as of yet so If you would like to get in touch with us and discuss this further, you can contact us on 0800 626 249 or flowers@bunches.co.uk.

Posted 9 years ago

“I have used bunches on many occasions and been happy but on this particular occasion I have been disappointed. Not sure if I will use you again!”

Helpful Report

Posted 9 years ago

Thank you for your comments Susan. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Skimpy little bouquet looked nothing like the photo. Quite dissapointed to be honest. Although postage was good.”

Helpful Report

Posted 9 years ago

Thank you for your comments Thomas. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“I ordered a bunch of flowers off bunches expecting it to be a beautiful surprise for my cousin who has just undergone major surgery. The element of surprise wasn't quite there. I did get in touch with Bunches who advise put them in water and they will bloom to look like the on line photo in few days... I imagine flowers will do once placed in water but I was expecting some buds to be closed but not all and would have liked to have seen some form of gorgeous flowers. Very dissapointed I'm afraid and won't use this company again. I have attached a photo of what should of been and what really was delivered.”

Helpful Report

Posted 9 years ago

“Was very disapointed when friend received them very few flowers, not matching colours looked like been chucked together and chucked in box. would of had better from local supermarket ???? If they had been the full cost i would want my money back! £5 worth of flowers at most in that bunch”

Helpful Report

Posted 9 years ago

Thank you for your comments Mrs Box. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“sadly a very overpriced disappointing bunch of flowers was received by my girlfriend and will not be using Bunches again!”

Helpful Report

Posted 9 years ago

Thank you for your comments Julian. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“For the first time ever I was disappointed with my flowers. Not value for money. I will however use Bunches again as have done for many years in the hope this was an oversight”

Helpful Report

Posted 9 years ago

Thank you for your comments Lorna. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“up to now we don´t know if the flowers were delivered. I missed a monitoring System”

Helpful Report

Posted 9 years ago

Thank you for your comments Dieter. I can confirm we did dispatch your order for you as requested and have not been contacted to say that Royal Mail were unable to deliver your gift. If you would like to get in touch with us and discuss this further, you can contact us on 0800 626 249 or flowers@bunches.co.uk.

Posted 9 years ago

“Flowers are okay but to be perfectly honest get better value and a higher quality of blooms from a local supermarket. The flowers really need to be kept moist by using a gel pack supermarkets can do it on deliveries so why can't a florist? I was disappointed with the last three orders. For the price they are definitely NOT good value.”

Helpful Report

Posted 9 years ago

“I have alreADY WRITTEN comments. The plant was lefdt on the doorstep upsidedown, very dry, and wilted. I paid extra to have it personally delivered, and expected it to be placed upright in good moist condition. My cousin, and myself were not happy! Joan Farmer”

Helpful Report

Posted 9 years ago

Thank you for your comments, I am very sorry to hear that your have been disappointed with the delivery of your order. Would it be possible to contact us on 0800 626 249 so that we are able to look into this further for you. Thank you very much.

Posted 9 years ago

“Order process fine, delivery day before Anniversary wasn't too much of a problem but the flowers were very disappointing and, as of today (15th) many blooms have only lasted four days, especially the roses and tulips. For over £20 the bouquet wasn't overblessed with flowers. Will not be ordering from Bunches again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Michael, I am very sorry to hear how your flowers have lasted, this is very disappointing as we do want to look into this further for you. Would it be possible to contact us at flowers@bunches.co.uk or on 0800 626 249 so that we are able to look into this further for you. Thank you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,248 reviews