Bunches.co.uk Reviews

4.7 Rating 202,248 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online May 6th with free delivery and free chocolates. Flowers delivered pm Tuesday, May 10th but no chocolates with them. Didn't see the flowers but friend said they were beautiful and she was delighted with them.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jean. I am very sorry to hear that the chocolates where missing in your order on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Didn't deliver on correct day. Flowers were ok.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Ryan. I am very sorry to hear that your order arrived on the incorrect day. Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“I have ordered from you on a number occasion, s and been very happy but unfortunately this time I was very disappointed , they were for my daughter in law's. Birthday and looked very sparse in the vase. there were only 8 carnations . it has put me off ordering again .”

Helpful Report

Posted 9 years ago

Thank you for your feedback Pat. I am very sorry to hear that you have been disappointed on this special occasion. Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Very hit and miss. First order were great flowers that impressed recipient and lasted for a good 10 days. Second order for same recipient was disappointing in terms of number of blooms and state thereof - all thrown away after 4 days. Will not risk again and will use a local florist so I can see what I am buying.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Stuart. I am very sorry to hear that you have been disappointed by the second bouquet that was received. Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Ordered Birthday flowers with mini Birthday cake £16.99. Definitely not good value. The flowers would cost £5 maximum, £2.99 mini cake at local supermarket. Even including p/p -poor value”

Helpful Report

Posted 9 years ago

Thank you for your feedback Lorraine. I am very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“I bought expensive summer roses. The flowers were huge and stunning in the pic. When my friends received them, I was disappointed. The bouquet was half its size. Some roses were sad. The colours were different...and it cost me 28 pounds!!!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Isabel. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“I ordered flowers for a friend and the flowers were lovely, but what spoilt the overall service wasn't Bunches, but their use of DPD to deliver (I paid extra for them to be delivered on a Sunday). DPD didn't deliver the flowers to my friends who were home the entire day - they opted to leave the flowers on the street instead. Luckily I contacted them to see if the flowers had arrived, otherwise the flowers would still be on the street. No calling card was left in their postbox neither. I would have given 5 stars if Bunches used a more reliable delivery service. DPD has a notorious reputation for a reason. I was really angry about this.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Claire. We are so sorry to hear of your disappointment with the delivery and certainly do not expect this to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you in advance.

Posted 9 years ago

“Disappointing this time”

Helpful Report

Posted 9 years ago

Thank you for your feedback Lee. I am very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Very disappointed with the amount of flowers for the price paid. Could have got atleast three times the amount if I was to buy them from our local supermarkets and delivered them myself.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Derek. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Spent £29.99 on a bunch of flowers that wasn't very big id have got one just as impressive for £10 in asda, also spent £4.50 on a box of chocolates that I assumed would be about the size of a normal box, it was smaller than my hand, very disappointed, the £4.50 box of chocolates is circled in the picture. In total this came to £40 with guaranteed delivery and that was only because I used most points I previously had”

Helpful Report

Posted 9 years ago

Thank you for your feedback Kathleen. I am very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Was very disappointed in the flowers. Picture showed a big colourful bunch of flowers and what I received was half of what the picture showed. For the price I could have gone down to my local tesco express and gotten something better!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Abigail. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“A bit disappointed with the amount of flowers ???? The bunch was not very big at all”

Helpful Report

Posted 9 years ago

Thank you for your feedback Dave. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“The recent bouquet i sent to my daughter did not seem to have as many flowers as seen on the picture, bit disappointed. Have used bunches for many years but lately have been not too happy, will think twice before using again. She also told me that the hamper they had at Christmas had mouldy cheese in it.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Tracey. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Flowers did not arrive on time , very dissapointing! Spoilt the surprise !”

Helpful Report

Posted 9 years ago

Thank you for your comments Mrs Theodosiou, If the Royal Mail First Class Post service is chosen delivery can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

“I ordered for my sisters wedding anniversary as I'm out of the country she sent me a picture I replied is that it for 27 93 I got ten carnations two freesia one bit of gyp three butterfly's the carnations weren't that big and the whole thing didn't look like the picture I ordered from needless to say first order will b the last”

Helpful Report

Posted 9 years ago

Thank you for your comments Gillian. I am sincerely sorry to hear you have received the incorrect amount of stems. If you could kindly contact our customer support team on 0800 626 249 or via email at flowers@bunches.co.uk we would be more than happy to make this up to you.

Posted 9 years ago

“They were terrible & didn't look anything like the picture”

Helpful Report

Posted 9 years ago

Thank you for your review We are very sorry to hear that you have been disappointed with the size of the flowers that you have received from us. Would it be possible to get in touch with us on 0800 626 249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you in advance,

Posted 9 years ago

“ordered flowers fro my sisters birthday but she said they were in full bloom on arrival and only lasted 5 days which is disappointing”

Helpful Report

Posted 9 years ago

“I was sincerely disappointed with the flowers I order the standard size was shockingly poor. There were less than 5 flowers in the brunch.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mr Becousse. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“The flowers were disappointing nothing like the picture online”

Helpful Report

Posted 9 years ago

Thank you for your comments Gemma. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“order has been placed for large bunch but I would say this is a normal bunch. very poor for the price”

Helpful Report

Posted 9 years ago

Thank you for your feedback Stephen. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,248 reviews