“The flowers were beautiful in quality, however I did not realise they would be boxed and half the bunch advertised! My goal was to order a bouquet, but that is not what I got. The bunch recieved was like a small bunch you can pick up at the supermarket. Really disappointed and for the price won’t be using again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I have used the service before and value being able to speak to a representative on the phone. Unfortunately, on this occassion the flowers were of poor quality, with all the roses having obvious brown petals on the outside which meant the bouquet did not last long. I had specifically ordered a more expensive bunch in order to ensure quality. My mother was upset as she thought I had been taken advantage of, which placed a downer on a mother's day that I could not be with her. I had also requested that they wait for her to answer the door and this was ignored, as they were left on the doorstep without anyone knocking or ringing the door bell. For this reason I do not find the service value for money and so will not be using them again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Not sure if I have used this site before but when flowers arrived there were all in bloom not bud and they were dry. A little disappointed as I had paid for extra stems.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“This is the first time I have personally ordered flowers from Bunches. I did so because I have recently received a beautiful delivery from Bunches and therefore decided to use them instead of my normal choice. Unfortunately despite ordering exactly the same for my Mum the flowers were very disappointing and died within 5 days.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with your order number, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers were not up to standard in photos bit disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Made two orders for Mothers day and only one made it. Did get a full refund for the flowers that didn't make it. But the day was still ruined for one mother.”

Helpful Report

Posted 5 years ago

Thank you for your email. We are very sorry to hear that one of your gift didn't arrive as expected and understand your disappointment. As a flowers by post company we rely on Royal Mail to ensure our gifts arrive safely and on time; unfortunately they are under an increased amount of pressure due to the impacts of the recent Covid-19 outbreak and some deliveries may have be affected. We are pleased to hear however that you have received a full refund with our apologies. Kind Regards - Bunches

Posted 5 years ago

“Some flowers turned up and were already dying and in poor condition while others had not opened. The lilies once opened were acceptable but the rest of the flowers were dead by this time so did not look great.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“The delivery was made on time, considering the global situation, I am very grateful. However, the quality of the flowers and he entire bouquet was not great. It was mainly filler flowers (similar to gypsophilia). So it was a bit disappointing when my mum got them last week. They looked a little cheap.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived with my Mum in bud on Saturday but were dead by Thursday/Friday of the following week.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed...flowers were delivered in buds as mentioned but drooped on opening a couple of days later. Recipient was not impressed.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Hi Bunches, The delivery was on time as expected and the Mother’s Day plant for my mum was beautiful and she loved the pink fluffy additions. Unfortunately the peace Lily I also ordered doesn’t seem to look like it’s going to last much longer, I have followed instructions and am watering it as suggested but it looks quite sad to be honest which is disappointing as I don’t want to have this displayed if it looks like it’s on its last legs. Mind you, no one will be coming round anytime soon to see them. Hope Bunches isn’t suffering too much during this strange time. I look forward to hearing from you Thanks Louis”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Sadly my mother-in-law didn't realise the flowers had been delivered until the following day. They were left in the porch but noone rang the bell so she had no idea.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the recipient didn't hear when the delivery driver knock on the door. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office. On some occasions if a safe place can be found to leave the flowers they may leave on the property. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I’ve only given a poor rating due to delivery. Never had a problem with bunches as a company. The flowers themselves are beautiful, however delivery was a shambles. The flowers were left outside of the house when my mum & sister was home. Not only that they was left in full view, which wouldn’t be so bad but the address is in a town centre. Luckily someone passing by knocked on the door before they was stolen. I would purchase from bunches again I just wouldn’t pay EXTRA for a courier to deliver on a Sunday.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office. On some occasions if a safe place can be found to leave the flowers they may leave on the property, therefore we are disappointed to hear they were left in full view. It is pleasing to hear however the someone came along and knocked on the door and alerted them to the gift left. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 5 years ago

“Poor quality and quantity of flowers for the price”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I would suggest your statement about flowers being fresh and in bud, was somewhat different to the bunch delivered for my wife on Mother's Day. The roses were fully opened and not at their best.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers looked nothing like the photo, very disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers much more sparse than online image suggested.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers were all squashed and expected the bunch to be a bit larger as i paid for a bigger bunch.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Delivery was prompt but the flowers were pretty poor quality and looked nothing like the picture even after they bloomed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The pictures didn’t look anything like what had turned up. Used these because I wanted something better than supermarket flowers, the bunch I received were about 1/3 of the size of a standard supermarket bouquet and 3x the price. Bad experience and won’t be using again!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews