Bunches.co.uk Reviews

4.7 Rating 201,939 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,939 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Supposed to arrive Wednesday 10 June. Arrived Saturday 13 June . All the rides dead and dry and no water. Very disappointed”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“The flowers were fine but there was no card with them to say who they were from.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the was no gift card with your flowers. After reviewing your order we can see that no gift message was provided at the point of sale. We do send a confirmation email directly after the order is placed, so the details can be reviewed and amended if needed before the gift is dispatched. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“The website is easy to use with bespoke cards and gifts at a good price, trendy and personalised which is what drew me to purchasing however I’m not impressed by the delivery. I ordered on a Friday and there was no delivery choice for Monday so I selected Tuesday. The flowers didn’t arrive on the the Tuesday and when I called the customer service team they weren’t that helpful saying the option I chose is around that period of time and could vary a few days. I order flowers all the time and other florists have next day delivery or specific days you can select for delivery with Norton Shopping Guaratee or money back. I didn’t even receive a notification when the flowers arrived. A sweet start but a slightly bitter ending as flowers are usually for a special occasion. Just wanted to share my honest feedback and will hopefully support your e-com growth in business.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I think the flowers might have been ok but unfortunately the delivery date was missed. This meant that flowers intended for Saturday 6th June spent another 2 days in the post and were not delivered until late afternoon on 8th June so were not received in best condition. I don’t know if this was a problem with Bunches or Royal Mail.”

Helpful Report

Posted 5 years ago

“The first time of ordering from this company and i must say really disappointed with the bouquet i ordered, there very few flowers for the price i paid, the box was not even secure it was all open and damaged upon arriving at the recipients property, won't be ordering again from them”

Helpful Report

Posted 5 years ago

“Disgusting customer service after failing to meet delivery schedule and will never use again. Didn’t return email and when I called to chase I was met with a rude attitude.”

Helpful Report

Posted 5 years ago

“Would recommend paying for guaranteed delivery as free will be late”

Helpful Report

Posted 5 years ago

“Ordered 2 bouquets for June birthdays. Ordered well in advance but both deliveries arrived late to the Birthday dates.”

Helpful Report

Posted 5 years ago

“Communication rude. No regard for importance of date of arrival. No apology for failure only covering themselves with small print in terms and conditions. Shan't use again. Compared to Bloom and Wild they are rubbish.”

Helpful Report

Posted 5 years ago

“I have used bunches many times for friends but thought would treat myself and was disappointed- flowers were already wilting when arrived and didn’t last a week”

Helpful Report

Posted 5 years ago

“The website is very easy to navigate, the delivery arrived on time and the flowers looked great upon arrival. Despite all this the flowers began to die 4 days after the delivery, leaving the recipient quite disappointed.”

Helpful Report

Posted 5 years ago

“Daylight robbery. Half dead gypsophila, broken stems. Would never use again.”

Helpful Report

Posted 5 years ago

“Gave three days notice for a first class delivery ample time,flowers arrived a day late.!”

Helpful Report

Posted 5 years ago

“I ordered flowers for a friend who has been in hospital and they arrived very wilted and tired. Fortunately they recovered once she put them in water.”

Helpful Report

Posted 5 years ago

“In April, I ordered a bunch of letter box lMB735434032GBilies for a friend's birthday and a rose plant with chocolates for a relative's birthday. When choosing the date I picked a day earlier than necessary thinking this would be safe for my gifts to be there by the correct day. When I selected the dates and chose standard delivery there was no notification that there would be a delay. Unfortunately, the potted rose was delivered 4 days late - thankfully with some watering the plant recovered although I was disappointed that it was not there for the birthday. However, the post box lilies arrived 5 days late and my friend was disappointed to not have them for her birthday. They were dried out and although placing them in water revived them a little they only lasted 3days - not what I would expect for around £20. When I contacted Bunches to express my disappointment they passed the blame onto Royal Mail and simply said they knew there were significant delays in posting. If Bunches choose to use Royal Mail why did the standard delivery not state the delays (as I may have chosen express delivery otherwise) also I am shocked that they do not care what experience their customers get upon receipt of dead, dried out, late flowers. I was offered no refund and feel like I wasted over £40 for the two orders. Whilst I understand theses are unprecedented times I feel let down by the fact that they knew delays were happening and took my money anyway. Since then a banner has been put on the website to say there are delays but I feel this should be brought to attention at point of delivery choice as well, as items had well over a week notice from my point of order. I shall not be using Bunches again.”

Helpful Report

Posted 5 years ago

“We have used Bunches for a number of years and been Very satisfied and recommended you to other people However we were very disappointed with the Scented Summer flowers we received on 10th June 2020. The roses were tinged with yellow and already past their best on delivery. The white stocks were beginning to turn brown within 12 hours of delivery and the whole bunch looks very tired. Unfortunately we have sent 4 of these bunches to friends in the last week and the responses we have received have been somewhat muted. We shall not choose Scented Summer again and will revert to our normal choice of Berry Charm....if indeed we use Bunches again. This delivery was very disappointing”

Helpful Report

Posted 5 years ago

“The flowers were a little smaller than expected, the flowers also didn’t last very well”

Helpful Report

Posted 5 years ago

“Came a day late, let recipient down on her birthday”

Helpful Report

Posted 5 years ago

“The flowers that was sent to my sister was not like the photo that you displayed.”

Helpful Report

Posted 5 years ago

“Flowers did not last well and I suspect they suffered in the heat as the two days before delivery were warm. However, I would not expect an expensive bouquet to be completely finished after 5 days. Very disappointed.”

Helpful Report

Posted 5 years ago

Bunches.co.uk is rated 4.7 based on 201,939 reviews