“Was very dissapointed with the amount paid & what my ill friend received. The photo displayed is the Premuim & higher priced display & the price next to it was for the standard bucn with the options to upgrade. I wish now I had gone to a competitor who offered a much better standard of flowers for the price.”

Helpful Report

Posted 5 years ago

“I ordered these flowers for my mums wedding anniversary and to cheer her up during lockdown. She was very disappointed with the quality and told me she had thrown them out within 5 days as they were already going over. Considering the cost of the roses I would expect a little longer tbh and wouldn’t order from them again. At least they did arrive on time but must admit to feeling a little let down due to it being a special occasion and the fact that she admitted to me they were poor quality.”

Helpful Report

Posted 5 years ago

“I placed an order to be there for the 2nd June and the flowers got there over four day’s after that... not sure what condition they would be in by then”

Helpful Report

Posted 5 years ago

“Usually I have been very satisfied with Bunches, but a recent purchase of flowers sent to a good friend arrived by post, but the flowers were either dying or dead on arrival. I know we are living through challenging times but - Very Disappointing and I do not feel confident in using your service now. J Steele.”

Helpful Report

Posted 5 years ago

“Normally pleased with the flowers which I have ordered but this time they arrived two days late and some of the flowers were already dying. I think this was because the water reservoir was empty.”

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Posted 5 years ago

“The sunflowers were shrivelled and never opened up nicely. Didn’t last very long. Was a birthday present for my mum and I was disappointed”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“I have always been really pleased with the flowers I have ordered but this time I'm sorry to say they were a disappointment. The flowers were not up to the standard I have come to expect and my mother-in-law, the recipient, said they barely lasted the week.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“I wont be ordering from bunches again. The carnations I ordered were wilting and very dry, I know the post is taking longer than normal but they should have had some form of water wrapping!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Delivery can take up to three days which is unacceptable when Sending fresh flowers . The flowers that I ordered were delivered to the wrong address And had to be collected and redelivered to the right address”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Usually the service is good. On this occasion, the roses were in poor condition. The soil was very dry and had split all over the box, so came out in the hall. Not good on this one”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 5 years ago

“My wife and I are very disappointed with the flowers we received, the Rose's never opened properly, a £5 bunch from Asda look better ( bought for same occasion by a friend) look better than ones we got from you.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Whilst not guaranteed, I got the impression from the info at order stage that this would have arrived on the Friday, after ordering on a Wednesday. It arrived on Monday. They were a gift, for a socially distanced meeting with someone special...so felt a waste of time and money although the flowers were lovely...they were for someone else, not me unfortunately”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Picture on the internet made it look like a lovely big bunch of flowers, the flowers that come wasn’t even close to them, wouldn’t order again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I have used bunches before and been very pleased very disappointed this time as I ordered 9 days before the date I wanted the flowers to arrive with cake for my friends 60th birthday they arrived a day late In the early evening Not what I expected at all and in the heat not sure they arrived in good order not happy with the email I received from bunches when they didn’t arrive on my friends birthday I was very very disappointed and will think twice before using them again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Our gifts are dispatched 1 day prior to your selected date, as explained in our delivery terms. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Delivered on time for friends birthday. She was pleased with them but I feel that I paid a lot for very little. A bunch that size would have cost me no more than a fiver in the supermarket. This small bunch cost £26 not what I would call value for money.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Though it does say pay an extra £5.99 delivery for guaranteed delivery, I was very disappointed when I chose the free delivery and it turned up 2 days later than my Daughters Birthday, Considering I had ordered and paid a few weeks before the delivery date. The flowers had been in transit for three days of the 7 day guarantee and were already tired on arrival and didn't look fresh or appealing. I was recommended to use this company by my colleagues but wont be using them again. If you need the flowers as a gift pay the extra or go elsewhere.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Our 7 day freshness guarantee starts from the date the flowers are received Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers died before the peonies blossomed. Rest of the flowers died after a few days.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last as expected. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“I bought a bunch of flowers for my mother, and they looked nothing like the picture. They are called Pink Confetti with a selection of 15 long-lasting single Carnations in shades of pink and cream with beautiful pink Gypsophila. As you can tell from the photo, there are not 15 carnations, nor are there a mix of different shades of carnations. I was really disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“All flowers died within 4 days despite changing water and cutting them. Half the flowers arrived half decayed and the other half partially blossomed by the time the others died”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“I ordered these flowers for my best friend and they were supposed to arrive last Saturday morning. Unfortunately they did not arrive as I was told they had been so I sent a response to the email I received from your delivery company which said they had been left on a front porch, not around the back as instructed. The email was sent to this email address on 23/05/20 at 19.43 - bunches”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews