Bunches.co.uk Reviews

4.7 Rating 202,317 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“flowers were great but the whole thing was spoiled by late delivery. I picked a delivery date and was disappointed to learn that this actually didn't mean that the flowers were delivered in that actual date. Disappointing for my 101 year old granny who stayed in all day to get her flowers on her birthday and they didn't come till the next day. Bunches have pointed out that it all very clear when booking but I'm a savvy shopper and still got caught out. It's probably worth bunches thinking about changing their terminology - my understanding of the words delivery date is that this the date the flowers will be delivered. That not necessarily the case. Anyway, I complained, they said sorta sorry but.. - my granny still had a wasted day and flowers after her birthday - wont use the again. it's shame because I've used them before and the flowers are always great and good value.”

Helpful Report

Posted 10 years ago

Thank you for your comments Lorraine. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver. We cannot guarantee any specific dates unless the courier is paid for. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed. This is explained when choosing your delivery date on the calendar, throughout our website and on your order confirmation. Please accept our apologies for any disappointment caused on this occasion.

Posted 10 years ago

“Looked like I could of bought them from tescoes for a 8 pounds ,was expecting more like the picture ,but they weren't ,couldn't be bothered complaining as it was our anniversary, and it would of just upset our night, won't be using bunches again.”

Helpful Report

Posted 10 years ago

Thank you for your comments Michael. We are sorry to hear you were unhappy with the size of the bouquet. Our flowers are despatched whilst still in bud and so the arrangement will look smaller than the image displayed online; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. If you do still find yourself unhappy with the size once the flowers have opened please do not hesitate to contact us. With our thanks and apologies.

Posted 10 years ago

“A good sized bunch of flowers but the delivery timing was appalling. Requested to be delivered on 25th August but were sent days before and were dying by the time they were received. Postman said they had been in the depot since 21st so must have been sent on the 20th at the latest! Not worth the price. Amount spent doesn't reflect the standard of service provided especially as they were all in bloom and then died a couple of days after they arrived. Would have expected a lot more to have been in bud to make them last longer.”

Helpful Report

Posted 10 years ago

Thank you for your comments Lydia. We are sorry to hear of the disappointment caused on this occasion. Having looked into this further for you it appears a delivery date of the 24th August was chosen, we therefore dispatched the gift with Royal Mail 2 working days prior to this to ensure delivery was made on time for you. I do apologise however if the flowers did not last, we would like to look into this further for you. If you could please contact us either via email flowers@bunches.co.uk or via telephone 0800 626 249. With our thanks and apologies.

Posted 10 years ago

“I always use Bunches and they have been wonderful however on this occasion, every rose has gone brown and dropped off within 5 days of delivery. My mother is incredibly disappointed as these were birthday flowers.”

Helpful Report

Posted 10 years ago

Thank you for your comments Kirsty-ann. Whilst we are pleased to hear you are a continuous customer and your always happy with our service and products we were unhappy to hear that on this occasion you have been disappointed. Unfortunately as the rose is such a delicate flower they do not have the longest vase life, if you would like to contact us so we can look into this further please do so either via email flowers@bunches.co.uk or on 0800 626 249. With our thanks and apologies.

Posted 10 years ago

“Flowers not portrayed in the online advert as were received, chocolates small button chocolates one would give to a child. dissapointed”

Helpful Report

Posted 10 years ago

Thank you for your review Sandra. We are sorry to hear you were unhappy on this occasion. Our flowers are despatched whilst still in bud and so the arrangement will look smaller than the image displayed online initially; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. If you do still find yourself unhappy with the size once the flowers have opened please do not hesitate to contact us. I also apologise if you do not like our chocolates, these are free gift we send with all on line orders. You can however opt out not to have these included of which you can do on the checkout stage of your order. With our thanks and apologies.

Posted 10 years ago

“The birthday bouquet arrived a day early so the recipient did not open the door so therefore was not surprised. As for the bouquet it was very sparse. Could not believe that I had paid so much for so few flowers. I feel very disgruntled and will not use Bunches again. HAN.”

Helpful Report

Posted 10 years ago

Thank you for your comments Gloria. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver. We cannot guarantee any specific dates unless the courier is paid for. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed. This is explained when choosing your delivery date on the calendar, throughout our website and on your order confirmation. You also mentioned that you were unhappy with the size of the bouquet, I do apologise for this. Our flowers are despatched whilst still in bud and so the arrangement will look smaller than the image displayed online; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. If you do still find yourself unhappy with the size once the flowers have opened please do not hesitate to contact us. Please accept our apologies for any disappointment caused.

Posted 10 years ago

“Unfortunately not good. This was for my mum and dads 40th wedding anniversary. I ordered the large. My mum said they were nice not what I was hoping for. When I saw them I was so disappointed, I could have gone to a supermarket and bought flowers for half the price and bigger. Unfortunately no WOW FACTOR. Sorry will not be using you again. Back to my old faithful Marks and Spencers in the future.”

Helpful Report

Posted 10 years ago

Thank you for your review Susan. We are sorry to hear you were unhappy with the size of the bouquet. Our flowers are despatched whilst still in bud and so the arrangement will look smaller than the image displayed online; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. If you do still find yourself unhappy with the size once the flowers have opened please do not hesitate to contact us. With our thanks and apologies.

Posted 10 years ago

“Have used bunches several times and have always been impressed. Most recent purchase was extremely disappointing freesias that arrived looking like a flimsy sparse bunch of flowers that wasn't big enough to put into any sort of bunch.”

Helpful Report

Posted 10 years ago

Thank you for your review Amanda. We are sorry to hear you were unhappy with the size of the bouquet. Our flowers are despatched whilst still in bud and so the arrangement will look smaller than the image displayed online; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. If you do still find yourself unhappy with the size once the flowers have opened please do not hesitate to contact us. With our thanks and apologies.

Posted 10 years ago

“Doesn't look like the right flowers! Thought it would look better than that! And they are about dead already”

Helpful Report

Posted 10 years ago

Thank you for your review Craig, We are very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with us on 0800 626 249 and we will be able to look into this matter further for you with Royal Mail. Thank you in advance and we look forward to hearing back from you soon.

Posted 10 years ago

“quite expensive for the amount of flowers and that was a large bunch cheaper in supermarkets with more flowers”

Helpful Report

Posted 10 years ago

Thank you for your review Scott. We are sorry to hear you were unhappy with the size of the bouquet. Our flowers are despatched whilst still in bud and so the arrangement will look smaller than the image displayed online; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. If you do still find yourself unhappy with the size once the flowers have opened please do not hesitate to contact us. With our thanks and apologies.

Posted 10 years ago

“I have reported my disappointment with the misleading promotional photo compared to the flowers received. Bunches have been excellent with the speed of their response and we are communicating in this respect. Customer service is not an issue, far from it.”

Helpful Report

Posted 10 years ago

Thank you for your comments Jean. We are delighted to hear you have been pleased with our customer support team, however disappointed you have been unhappy with the flowers on this occasion. I do believe you are currently in contact with a member of the team and this is being looked into further.

Posted 10 years ago

“The flowers were ordered to be part of the decorations in a church for a funeral. They did not arrive on the expected delivery date and we had to buy a bunch from elsewhere. Furthermore the flowers were left in the outdoor bin and ended up being unused. Overall I was left feeling very disappointed”

Helpful Report

Posted 10 years ago

Thank you for your review Shyama, We are very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with us on 0800 626 249 and we will be able to look into this matter further for you with Royal Mail. Thank you in advance and we look forward to hearing back from you soon.

Posted 10 years ago

“The flowers arrived 2 days before the date requested(17th August) and unfortunately my cousin was away for the week-end so they were in their box until Monday”

Helpful Report

Posted 10 years ago

Thank you for your comments Carol. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver. We cannot guarantee any specific dates unless the courier is paid for an additional charge. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed. This is explained when choosing your delivery date on the calender, throughout our website and on your order confirmation. Please accept our apologies for any disappointment caused.

Posted 10 years ago

“The customer service was efficient however, I have recently companied due tot he quality and quantity of the luxury enhancement hand tie posy. They certainly did not reflect the picture on the website, these were for a special occasion and when I saw them on the day I couldn't believe it. I ordered from here in order to purchased something special. Next time I`ll use my local florist.”

Helpful Report

Posted 10 years ago

Thank you for your comments Caroline, We really do appreciate all of our customer's feedback, so when we heard you were unhappy with your most recent order we wanted to look into this straight away for you. I do believe you have been in contact with our customer support team and we are now awaiting your reply to resolve this matter. With our thanks and apologies.

Posted 10 years ago

“Very dissatisfied flowers were for my mums 65th birthday and supposed to be special they were half the size of the pictured flowers on the website I wouldn't have paid more than 7 pound at a petrol station for them definitely not worth 22.99 the free chocolates that were supposed to be a box of chocolates were a small bag was actually quite embarrassing to give the flowers to her but unfortunately too late in the day to get anything else very disappointed”

Helpful Report

Posted 10 years ago

Thank you for your feedback Karen, We are sorry to hear you have been unhappy on this occasion. We do send all of our flowers out in tight bud so they do look slightly smaller on arrival, this is to ensure maximum vase life on arrival. Once these have been in water for 24 hours they will open beautifully like our illustration on line. However if you are still unhappy please contact us at flowers@bunches.co.uk or on 0800 626 249 and we will be happy to help. Your Bunches flower gift also comes complete with a tasty bag of Free milk chocolates - of which is detailed on line, if you want to upgrade them to a box of Luxury Belgian chocolates an additional payment is required. We do appreciate all of your comments, thank you.

Posted 10 years ago

“The flowers were a good likeness to the photo on the Internet. Unfortunately they had taken quite a bashing before being delivered. The container was broken and any moisture in the packaging had leaked out, the roses were already turning brown. Fortunately the rest of the flowers didn't suffer the same.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Tony. We are sorry to hear this has happened. Every one of our bouquets is packed to the highest standards to ensure they arrive in first class condition, so to hear your flowers did not is extremely disappointing. In this instance, please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be more than happy to help rectify this. We look forward to hearing from you soon.

Posted 10 years ago

“Flowers did not look like as per ordered. Poor quality for the money and as for the free chocolates it was a very small bag with about 4 in it. Won't buy from here again”

Helpful Report

Posted 10 years ago

Thank you for your review Pauline, We are very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with us on 0800 626 249 and we will be able to look into this matter further for you. Thank you in advance and we look forward to hearing back from you soon.

Posted 10 years ago

“I have used bunches a couple of times but I won't be using them again the last order I made was for the mystique pink bouquet which I had the large version of and although my wife loved the flowers and they were very nice they were not even the size of the standard size shown on the website, when I sent pictures of the bouquet the response I had was that I had them in the wrong vase and I should wait for them to come out of bud, which is not good enough as far as I'm concerned I believe I could of bought the size bouquet I received from a local supermarket for a quarter of the price I paid on this website.”

Helpful Report

Posted 10 years ago

Thank you for your review Peter. Whilst we are pleased to hear your Wife was happy with the flowers we are disappointed to hear you were unhappy with the size of the bouquet. Our flowers are despatched whilst still in bud and so the arrangement will look smaller than the image displayed online; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. If you do still find yourself unhappy with the size once the flowers have opened please do not hesitate to contact us. With our thanks and apologies.

Posted 10 years ago

“hello, i have had nice flowers from you before. however, the most recent bunch were pretty dead by weds(yesterday). i thought they would last at least a week. i could have bought lilies from the supermarket for £10 and they would still look good, but i like to support independent retailers. did i just receive a rogue bunch? regards, michael welch”

Helpful Report

Posted 10 years ago

Thank you for your review Michael, We are very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with us on 0800 626 249 and we will be able to look into this matter further for you. Thank you in advance and we look forward to hearing back from you soon.

Posted 10 years ago

“I sent an e-mail explaining that I hoped the flowers could be delivered for Saturday morning if possible for my great nephew's wedding (on the order it said either Saturday or Monday but I thought I'd try boosting you....) I still have absolutely no news whatsoever. I thought I might at least have got some kind of tracking report. I must admit, I'm rather disappointed :-(”

Helpful Report

Posted 10 years ago

Thank you for your comments Teresa. After looking into your order further I can see the flowers were dispatched to the Royal Mail on time for delivery either Saturday or Monday as requested. If you would like to get in touch with us regarding this please contact us at flowers@bunches.co.uk or on 0800 626 249. With our thanks and apologies for any disappointment caused.

Posted 10 years ago

Bunches.co.uk is rated 4.7 based on 202,317 reviews