Bunches.co.uk Reviews

4.7 Rating 202,249 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No gypsophila included although I'd paid for it!”

Helpful Report

Posted 9 years ago

Thank you for getting in touch Joy, i am very sorry to hear that your gypsophilia was not included within your order, we sincerely apologise about this. Would it be possible to give us a call on 0800 626 249 so that we are able to rectify this for you. Thank you in advance,

Posted 9 years ago

“Very disappointed with my flowers they were a gift for a friend and didn't look anything like the picture!!”

Helpful Report

Posted 9 years ago

Thank you for your comments Kelly. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“the bouquet i saw in the picture and the bouquette which was delivered has a very slight resemblance....”

Helpful Report

Posted 9 years ago

Thank you for your comments Vinaya. We are so sorry to hear you thought this. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Some of the flowers were dead,wife wasn't pleased with them so first and last time using bunches .”

Helpful Report

Posted 9 years ago

Thank you for your feedback Garry. We are so sorry to hear of your disappointment and certainly do not expect this to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you in advance.

Posted 9 years ago

“Sorry but the alstromeria were dead, carnations ok”

Helpful Report

Posted 9 years ago

“The plant was a gift to our daughter which we happened by chance to see on the day it arrived, and we were very disappointed. Many of the leaves were brown and the thing looked as if it had not been cared for at all. It certainly did not look like the picture on the order site! This was our first time with 'Bunches' Will we use them again? It remains to see how they deal with this complaint. I look forward to hearing from you.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Crawford. We are so sorry to hear of your disappointment and certainly do not expect this to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you in advance.

Posted 9 years ago

“Delivery came and I was very disappointed with the size of the flowers. I paid for the medium bunch which were £22 but they looked like a £10 bunch from a supermarket! They say free delivery but I can only guess that you do sneakily pay for it in the price as the flowers were definatley not worth the money. I shall be going elsewhere next time”

Helpful Report

Posted 9 years ago

Thank you for your feedback Ashley. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“I bought the birthday bunch of flowers for my mothers birthday. Although the flowers looked good quality, fresh and mostly buds. I was disappointed with the quantity of flowers given. There was less than I expected and I was glad I purchased the butterflies to bulk the bunch out. The flowers that arrived looked nothing like the flowers advertised on the bunches site.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Keri. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“whilst the flowers arrived on time . I did not think they were good value for money, and there was no liquid preservative that is normally supplied with flowers,, as a result the flowers that arrived on the7th are now ready to be thrown away, on the 11th,the cake and chocolates were fine yours MR D WLKINSON”

Helpful Report

Posted 9 years ago

I am very sorry to hear about how long your flowers lasted Donald. Would it be possible to get in touch with us please so that we are able to look into this for you as your bouquet certainly should have last longer than this. You can call us on 0800 626 249 or email us at flowers@bunches.co.uk Thank you in advance.

Posted 9 years ago

“The price was good and reasonable but when the flowers arrived they were wilted and not really that good in quality. I was disappointed with the quality. Will not be using again unfortunately.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Katie. We are so sorry to hear of your disappointment and certainly do not expect this to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 9 years ago

“This is the first bad bunch of flowers I have ever had from you they looked very sparse and unattractive even when opened out also there was no scent .I will use your service again as I have always been happy with your flowers before,even I'm not perfect all the time . James Trevor Winwood It's the bunch on the right”

Helpful Report

Posted 9 years ago

Thank you for your comments James. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“I ordered flowers to be delivered on a date when my mum was returning to her home. The flowers were delivered the day before therefore she was not there to receive them. She then had to go to the local post office the following day to collect the flowers which were now no longer s surprise. When I called to check I was advised I couldn't select a specific date unless I paid the special delivery charge - I don't think your website makes this clear otherwise I wouldn't have confirmed the order. I am keen to use smaller family run business's but in hindsight I should have used one of the larger well known businesses to ensure the flowers were delivered on th day required. Unfortunately I will not use your services again for this reason.”

Helpful Report

Posted 9 years ago

Thank you for your review Diane. If the Royal Mail First Class Post service is chosen delivery can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this and please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

“The bunch was not worth £27. It was too small and an embarrassing sympathy to my sister”

Helpful Report

Posted 9 years ago

Thank you for your feedback Margaret. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“I have used bunches on several occassions, but I have to say I was very dissappointed with the flowers I rodered for mothers day. They were a lot smaller that I anticpated and my mum said they only lasted three days which was very dissappointing!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Gillian. I am very sorry to hear that you have been disappointed with the size of the bouquet received and how long the flowers lasted. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“The bouquet I ordered for my wife's birthday was very disappointing --- it was missing the colours and quantity shown in the picture---- ie. no pale carnations and only 1 stem of gyp. It also arrived with bruised lily petals and several carnation buds broken, so had not been handled with care in transit. It was very over priced for what it was, even considering that Some of the flowers were in bud, and the price included chocolates. Postage was way too expensive--- I could have bought better and cheaper from the shops. Regards, Peter.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Peter. We are so sorry to hear of your disappointment and certainly do not expect this to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 9 years ago

“I have used your services over the last 30 years, having been introduced to you at a Sub postmasters meeting back in the 1980's, and since retiring from the Post Office I have continued to use yourselves. I have always been very satisfied with the service and condition of the flowers until this order. After only 3 days the flowers started to wilt, especially the iris's. My wife carried the instructions as given correctly and was very disappointed as it is not yet 1 week since our anniverasry they have got to be disguarded. I would welcome your comments.”

Helpful Report

Posted 9 years ago

I am very sorry to hear about how long your Wife's flowers lasted John. Would it be possible to get in touch with us please so that we are able to look into this for you as your flowers certainly should have last longer than this. You can call us on 0800 626 249 or email us at flowers@bunches.co.uk Thank you in advance.

Posted 9 years ago

“Asked for delivery on 4 April they arrived two days early not on the 70th birthday as I had hoped. Disappointed as previously had problems which were resolved satisfactorily but am doubtful that I will use the service again. It is a shame because the flowers were nice and the staff helpful. However, rather ruined my surprise for the lady who was 70 two days later!”

Helpful Report

Posted 9 years ago

Thank you for your review Harriet. If the Royal Mail First Class Post service is chosen delivery can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this and please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

“I purchased what I thought would be a substantial bunch of flowers for a golden wedding. They were £25 with a discount code. I was very upset when I saw the flowers as they looked like a bunch you might buy at a petrol station or supermarket. Certainly not £25 worth! Very disappointing .”

Helpful Report

Posted 9 years ago

Thank you for your feedback Nicola. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Quite dissapointed actually!!! The bouquet was not very big( considering the price) and also very basic flowers. Did not get a message as agreed confirming the delivery an hour beforehand .”

Helpful Report

Posted 9 years ago

Thank you for your comments. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“I was not told when they were actually delivered. I still don't know if the recipient received them”

Helpful Report

Posted 9 years ago

Thank you for your comments Grace. I can confirm we did dispatch your order for you as requested and have not been contacted to say that Royal Mail were unable to deliver your gift. If you would like to get in touch with us and discuss this further, you can contact us on 0800 626 249 or flowers@bunches.co.uk.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,249 reviews