Bunches.co.uk Reviews

4.7 Rating 202,622 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived extremely promptly. Thank you very much. The quality however was disappointing. I expected the fliwers to be much fresher..”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Looked a bit sad when arrived but improved once in water”

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Posted 3 years ago

“I thought the colour of the flowers would have been more vibrant so i was a bit disappointed.”

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Posted 3 years ago

“Flowers delivered a day later than expected. Friend happy with the flowers but not sure how long they lasted.”

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Posted 3 years ago

“Friend disappointed with bouquet. Many flowers damaged. First time with this company. Don't think I'll use again sorry.”

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Posted 3 years ago

“Some of the blooms only lasted 4 days”

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Posted 3 years ago

“Flowers a bit dissapointing sunflowers were droopy and the bouquet was quite sparse.”

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Posted 3 years ago

“I love the flowers from Bunches but often find that I cannot use my posy points as I cannot log in to the app which is fairly disappointing.”

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Posted 3 years ago

“Bought one of the most expensive flowers for an anniversary from Bunches. On checkout the message I wrote misaligned on the preview page but there was no way to correct it. Flowers arrived on time but looked tired and never really bloomed. Roses stayed shut. Things started to wilt pretty quickly and in less than a week it was all thrown away. Won’t use Bunches again as this was the second time there was an issue with the message, the previous order was missing the card. And the flowers are poor value for the outlay.”

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Posted 3 years ago

“The flowers were delivered on the requested date but no one was in. They were left a card by the PO to arrange delivery but were not advised of the content so did not collect them until 4 days later. Also I paid for courier not Royal Mail.”

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Posted 3 years ago

“Easy to order and got the day I need but the actual delivery looked a bit sparse when the recipient sent a photo. Ordered a more expensive bunch so it would be a good size.”

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Posted 3 years ago

“As the bouquet I ordered was never received by the recipient, she died before it got there and it couldn't be forwarded to another address, I don't know who got to enjoy it instead, so I don't feel I can reasonably comment on your service.”

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Posted 3 years ago

“The “bouquet” arrived on time but I was very disappointed with the size and quality of the bunch. I bought it for my sister’s birthday and she sent me a photo of them. They looked no better than a supermarket bunch of flowers. Apparently the cake tasted very good.”

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Posted 3 years ago

“I chose the letterbox flowers but they would not fit through the recipients letterbox which was annoying as they had to go and pick them up from the Post Office so completely spooled the surprise. They did like the flowers when they eventually got them. Someone else sent me a letterbox delivery last week and they would nit fit through my letterbox either so I think you should really look at this as you are advertising a product which doesn't fit through most people's letter boxes.”

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Posted 3 years ago

“Have used bunches many times. Delivery was fine but was disappointed in flowers this time. Very sparce for £23. Was a bit embarrassed when recipient sent photo.”

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Posted 3 years ago

“The stems of the flowers were very dry on arrival because they did not have any moist material covering the ends. They needed a good soaking. The recipient was disappointed at first but eventually the flowers bloomed.”

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Posted 3 years ago

“This company do beautiful flowers as you would expect for the price, but sadly they didn't arrive on time which was less than ideal for a birthday gift sent some distance. In registering my disappointment my dialogue with customer services wasn't overly sympathetic no real feeling of being a valued customer just quoting the usual disclaimers and suggesting courier service. No doubt this would have been my best option for the distance involved but I expected the destination to be considered by Bunches when deciding when to despatch, but it clearly isn't. Perhaps it would be more helpful to their customers to have this a bit more prominent when booking, rather than focus on their 95% success rate.”

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Posted 3 years ago

“I've not had a problem before, so am quite happy overall. However, this time, tracking just showed a picture of a box outside my 99-year-old aunt's door. I sent the 'thinking of you' flowers because talking on the phone is difficult since she had CV19. I can't even check whether she was there to receive them. I think delivery should be to a person who can pass them on to a recipient who's not there when delivery is made. This should be discussed with your couriers.”

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Posted 3 years ago

“Not what was expected from the photos.”

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Posted 3 years ago

“disappointed with flowers delivered for the price paid, won't be using again”

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Posted 3 years ago

Bunches.co.uk is rated 4.7 based on 202,622 reviews