“Expected flowers to be delivered for my daughters anniversary on 28th April , not delivered until 29th , very disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Didn’t arrive on the date ordered - which as it was a birthday gift - was a bit disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“The bunch I ordered was a surprise birthday gift for my daughter However they only lasted a few days and the Gysophila was apparently nearly dead on arrival So I was not happy to hear this as I usually use Bunches”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that your daughter has been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 years ago

“Sent 2 different bouquets - delivery was excellent - recipients were pleased and sent photos. To me both looked like cheap supermarket flowers and did not reflect how expensive they were - very disappointing. I have used Bunches a number of times but not sure I will use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers didn't arrive on date requested. Weren't as nice as pictured.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers did not look much like the photo and though the recipient was far too polite to say so, they were pretty disappointing. I compared the online picture with the reality. Disappointing. Will have to try elsewhere next time.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers which were delivered to my mother did not look anything like the image on their website. They looked like something you would pick up at a service station.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“This is the second consecutive order from Bunches that has been less than impressive. So much for their freshness guarantee. Within two days, one of the roses was wilting and shedding petals. The rest have limped along and have just - just - made seven days. The freesia are cut so early that they take days to open at all and, because they are cut so early, they never really bloom to any size or fragrance. All very disappointing, and £30 that I'm pretty sure could have been spent better elsewhere.”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Smaller than expected. Very underwhelmed. Unlikely that I will order again”

Helpful Report

Posted 4 years ago

“Didn’t represent the picture, a little disappointed with the purchase. I could of done better myself if I’d gone to the shop”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The box was definitely not supportive enough for the large flowers. The box did not seem to be marked with any 'delicate' or similar labels to provide information to the couriers to take care whilst handling the package. As a result, the box which was distributed by royal mail looked very much battered with a quarter of the bunch of flowers totally squashed. It was a great disappointment from my side as the flowers were sent to another person as a gift. Would look elsewhere for flower delivery companies willing to ensure adequate protection of the flowers.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers were nice but there wasn't many of them compared to the Internet photos. Also the chocolate didn't arrive. Delivery was prompt, so that was good, but otherwise I didn't feel that impressed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Arrived on time but disappointed in the flowers. The flowers were in bud and I'd not gone for letterbox flowers purposely because I wanted them to look good on the day as they were for a birthday. But to be honest they didn't look that great even when they opened. Very disappointing.”

Helpful Report

Posted 4 years ago

“Although the flowers arrived in good condition they were five days later than the promised date. Both the recipient and me have used your service before and not had a problem, however very disappointed this time!”

Helpful Report

Posted 4 years ago

“I ordered the 'Rainbow Galaxy' flowers for my mum's birthday and was actually pretty disappointed when they arrived, because the roses were already aged and didn't last more than a few days before they died. The bunch itself was a lot smaller than I was expecting, as I'd ordered other flowers from another website for Mothers Day and they were actually cheaper than the ones I ordered from Bunches and a lot more flowers were included. Plus, they are still going strong! The ones from Bunches, however, are not. They were delivered on time and well packaged, but I won't be ordering again. I also ordered a card and some chocolates and had no idea how tiny they would both be. The card was so small it was almost as though it was for a fairy-child. It's such a shame, because they were nothing like the picture on the website.”

Helpful Report

Posted 4 years ago

“Rather disappointing in what I received to what I paid.”

Helpful Report

Posted 4 years ago

“Easter Duck sent with yellow plant, but recipient received pink ribbon! So disappointing.”

Helpful Report

Posted 4 years ago

“Stems broken and flowers wilted colour good if alive”

Helpful Report

Posted 4 years ago

“I’ve been pleased with all my other ordered but my last order arrived and I was disappointed to find some of the flowers were very dry and some so bad they had to be thrown away 😢”

Helpful Report

Posted 4 years ago

“For the price I paid, I was expecting a bigger bunch of flowers. Ok, they were sent ‘in bud’ so they’d last longer so when they bloom they will look better. But without the voucher code I would have paid £25 for a bunch of flowers that I could get in a supermarket for £5-10. Very unimpressed.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews