“Disappointed that they didn't arrive in time for my parents 50th wedding anniversary on a Saturday but did arrive on the Monday. Looked okay but would have been better arriving on time”

Helpful Report

Posted 4 years ago

“No me gusto la presentación de las flores un ramo de tallos muy largo, no había ningún arreglo que lo haga bello a la vista, es como si hubiera comprado flores en el mercado”

Helpful Report

Posted 4 years ago

“Order was not delivered on time. Products were good quality though.”

Helpful Report

Posted 4 years ago

“Easy to order,prompt service but blooms a little disappointing!!”

Helpful Report

Posted 4 years ago

“The flowers I ordered took three days to arrive!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Dear bunches i ordered flowers for my sisters 60th birthday,she didnt get them on her birthday with i was diissapointed with,i know its say they try to get them for the date you reqiure.my sister said they were out of bud and werent brilliant but thanked me.J Clarkson”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We do offer a 7 day freshness guarantee with all of our arrangements, therefore if they have not lasted please do let us know. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“I regularly use bunches and have always been very pleased. However, I sent flowers to my elderly mother. What I didn't realise is that if you order the flowers to be delivered on a Monday, they will leave bunches depot on Saturday. Therefore the flowers are lying in a depot for over 2 days before being delivered. The flowers were finally delivered on a Tuesday. (4 days later) Fortunately, my mum said the flowers were lovely. When I spoke to bunches they said they or royal mail don't work Sunday therefore flowers will be disached from them on a Saturday. I appreciate that companies don't work Sunday but please make this clear on your Web site. Stating delivery will take 1-2 days does not indicate fresh flowers sitting in a royal mail warehouse for 3-4 days as was my case.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that your flower gift arrive later than expected. We do explain in our delivery terms that our free delivery service is based on a 1-2 working day delivery and gifts are delivered via Royal Mail unless a courier service has been selected. We do recommend this if a specific date is require that you upgrade to our courier service. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 4 years ago

“Flowers really pleased with but were not delivered a day later”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“They were very beautiful but not all of them bloomed and they died within 3 days. Quite sad they looked beautiful on the photo”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Was very disapointed that the flowers were two days late in arriving as a birthday gift. Dont know if i will use bunches again”

Helpful Report

Posted 4 years ago

“I decided to order from bunches due to the good reviews i read on them but To be honest Im really disappointed, firstly for the price i paid I don’t think the quality is there secondly i know flowers don’t last forever but you would hope that they would not be falling apart when you receive them, these are a present for my mums birthday just hoping they don’t disappoint. Im giving 3 stars mainly for the fast delivery but i think il stick to local shops from now.”

Helpful Report

Posted 4 years ago

“I expected more for the amount I paid”

Helpful Report

Posted 4 years ago

“The friends and family have told me they are pleased with the flowers they have received. As I haven’t seen them for myself I can’t honestly comment, if I received flowers of poor quality I wouldn’t want to upset the sender who made an effort.”

Helpful Report

Posted 4 years ago

“I ordered 2 bunches. The more expensive of the 2 looked nothing like the picture and I was disappointed as it was a gift and was very lacking but the 2nd bunch were okay.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I'm afraid I can't give any comments on the quality of the flowers. I had ordered them as a suprise for my cousin who had just come home from hospital,unfortunately although they probably were delivered she never got to open the box. This could have been a mistake by her carer. SOrly.”

Helpful Report

Posted 4 years ago

“I ordered a Picasso arrangement to be delivered to my mum for her birthday. The flowers were very nice and lasted well, but two steps were broken, unfortunately.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Never arrived on time and flowers don't look like the ones in the photos you order from.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I am told the gift was fine. However, I paid extra (£5.99) for it to be delivered on October 5th and it was delivered on 4th. Not good.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift arrived earlier than expected. We will be in touch with you very soon, to make this right for you. Kind Regards Bunches

Posted 4 years ago

“Flowers got delivered to wrong door but got them later in the day and they were very nice.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear this. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Arrived with some buds having dropped off unfortunately. The rest of the flowers opened well and were very pretty”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews