“Beautiful bouquet and prompt. But I ordered thinking it was a florist near to where the recipient lived, then found it was by post therefore extra cost.”

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Posted 4 years ago

“Easy to,order but very disappointed flowers were not delivered on the designated day which totally defeated the object as were for a very special occaion. Would be reluctant to use service again.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers I ordered recently for my daughter were not 100 per cent. There was one droopy rose in the bouquet.”

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Posted 4 years ago

“I ordered a bunch of. Flowers for my daughter. The flowers did not look like my chosen bunch and lasted less than 3 days. We were also disappointed to find the flowers contained dyed blooms. I won’t use bunches again.”

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Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Lovely colours in the display but bunch was much smaller than previous orders.”

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Posted 4 years ago

“Have used Bunches for many years and have always been very happy with the service and value of the flowers & chocolates. However, on this occasion, I was disappointed that the flowers could not be delivered on my friend's birthday. I did receive an apology and explanation but still feel a little disappointed.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you were disappointed that your gift didn't arrive as expected. Unfortunately due to some technical difficult the flowers were slightly delayed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 4 years ago

“They contacted me to say there was a technical fault over weekend so flowers were not delivered on time and when they were delivered I was disappointed with the amount. It sure I would use again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“A bit disappointing. Bouquet did not bear much resemblance to the photo on the website.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived one day late.”

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Posted 4 years ago

“I used Bunches because I had been sent some earlier this year and was delighted by how fresh they stayed. However this purchase was not as impressive. The flowers were delivered on Tuesday and I saw them on Saturday, by which time the roses and some of the other flowers looked distinctly past their best. This was for a very special anniversary for my daughter and so was rather disappointing.”

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Posted 4 years ago

“Very Sparse they were pretty but nothing like the picture on the sight. My friend liked them but I was disappointed”

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Posted 4 years ago

“We selected Bunches having looked at three other options. Their photos were attractive and their pricing policy is reasonable. However, when my brother & his wife sent us a photo of our gift to them we were disappointed to see fewer flower blooms than shown in Bunches marketing photos. We understand, of course, that flower availability varies through the seasons but alas there were less blooms in our gift than we were led to believe would be delivered”

Helpful Report

Posted 4 years ago

“Good Evening, I have used Bunches for many years now. Unfortunately, my daughter did not "receive" the parcel. Apparently it was left in the front porch by DPD ....a photo was taken as proof. My daughter had to briefly go out that morning and when she returned.... no parcel, - this was very disappointing. I do understand this is not Bunches fault, (this is the first item that has "gone missing" in over 20 years ive used you.) It was more disappointing that I paid the extra for guaranteed certain day delivery and in the parcel with the flowers was "chocolates and a candle". I dont know f you are able to inform DPD of this? (The purpose of the order was to congratulate my daughter on a new job and new home.) Yours, Angela Jones”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers were ok, not as nice as the pics make them look to be honest”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Lovely flowers delivered on time , would recommend”

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Posted 4 years ago

“My friend who received thought they were lovely but personally they looked a bit delapidated”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers arrived late and not on the day I have chosen.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“My friend received the wrong flowers. Still nice but not what I ordered.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers to be delivered on Friday 18th. They arrived on Sunday 20th. The person’s birthday was Sat 19th. Disappointed with this. I emailed on Saturday to ask where they where. Customer service is only Mon-Fri. Email reply came on Monday asking me to confirm delivery address and advised as sent by Royal Mail they couldn’t track it. The flowers had already been delivered at this point. Not sure what would have happened if they never arrived. Have used another company twice since and all delivered on time.”

Helpful Report

Posted 4 years ago

“Used Bunches a few times and have been excellent. This time I ordered five days earlier than needed due to cover 19 but flowers were delivered three days late.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews