Bunches.co.uk Reviews

4.7 Rating 201,236 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn't arrive on the day I was expecting them too and the bunch wasn't very full for the price”

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Posted 4 years ago

“The flowers and wine arrived but unfortunately the truffles which were an added extra did not.”

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Posted 4 years ago

“I am not pleased with my last product. I ordered it for my wife’s birthday and It was supposed to be delivered on the 2nd but it got delivered on the 5th which is 3 days later. Flowers were bent, broken and flat, looked lifeless. Very disappointed.”

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Posted 4 years ago

“I ordered the 12 bunch carnations as an extra small gift for my daughters birthday, I knew there were only 12 stems but they were still very small and a little disappointing for £16”

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Posted 4 years ago

“Should have included extra time because of COVID19.”

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Posted 4 years ago

“Generally happy the last Oder that was sent to my daughter in Hemel Hemel Hemspstead last week were beautiful but the order that was sent to my 94 year old Auntie in Colchester in June she received 4 broken carnations so not happy at all the flowers seemed to have been damaged by the gift inside.”

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Posted 4 years ago

“Flowers were lovely according to my friends and arrived on time however they forgot to include the card that I'd paid extra for so they had no idea who they were from and had to ring the company up. Not too impressed and unlikely to use again to be honest which is a shame”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with our service. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“The colours of the roses and freesias were stunning, as was the autumnal oak leaves, though the red paint did come off on hands. Sadly the roses drooped within 3-4 days even though the stems had been cut and feed given. The sustainable packaging is commendable as is the generosity of bunches towards charities.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Exce;;ent service but disappointed to find that my Posy Points, that I had been saving, suddenly expired. Bunches tols me that they are cancelled after 2 years SHAME... Elso you'd get 5 stars.”

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Posted 4 years ago

Thank you for your review. We are sorry that you have not used your posy points within our given timeframes. We do explain on our website that if the points are not used within a 2 year period of the being earned, Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 4 years ago

“Different from photo and definitely not as exciting to look at. Morning delivery which was great.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Sorry to say but my last order was below expectation after years of good value my last order was very poor, flowers very drab & droopy ,will have to rethink next time.”

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Posted 4 years ago

“Arrived on time but for the cost very few flowers”

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Posted 4 years ago

“I originally ordered to be delivered on Sunday 27 sept. But paid extra then realised it wasn’t till Monday 28 to so I emailed you to tell you to deliver on the 28th and make up the extra £5.99 in flowers. You answered me straight away that you would do this but then delivered them on Sunday 27th anyway so not perfect service I’m afraid.”

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Posted 4 years ago

“Disappointed with the last delivery, it ended up 12 miles away in a different village and completely missed the Birthday surprise. Bunches are usually so good and I'm a regular customer.”

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Posted 4 years ago

“Surprised that after 2 weeks so many buds have not opened. Pictures can be supplied”

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Posted 4 years ago

“Some of the stems looked a bit weary on arrival but revived somewhat after a few hours in water. Not up to the previous standard.”

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Posted 4 years ago

“I made three orders, two arrived very well on the scheduled date. But the last one arrived five days later dead. Even after I complained and asked for a refund. Natural flowers can't stay long inside a box. I didn't think it was honest. Out this insidente. I approve.”

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Posted 4 years ago

“I was slightly disappointed with how small the bunch of flowers looked in real life as compared to the picture on the website”

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Posted 4 years ago

“I was disappointed that my flower order wasn't delivered until Monday 28th September even though I ordered on the 23rd September to be delivered on the 24th/25th. It was supposed to be a surprise for my daughter and her boyfriend as they moved in to their new 1st home during that week. The flowers eventually turned up (by Royal Mail, we believe) on the Monday. Very disappointing and sad.”

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Posted 4 years ago

“Beautiful bouquet and prompt. But I ordered thinking it was a florist near to where the recipient lived, then found it was by post therefore extra cost.”

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Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 201,236 reviews