“This was a gift, as a thank you, to some close friends. Unfortunately the delivery was not made on the due date. It was a day late so what was to be a surprise could not be so as delivery confirmation only come to the sender not the receiver. I informed the recipient to look out for the delivery. They said the flowers were acceptable as there were clear instructions on reviving the flowers upon receipt. I do not know if these flowers were of your usual standards due to politeness.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers were beautiful according to my mum, however she didnt know they had been delivered as no-one knocked on her door and they left them outside in the pouring rain... it was lucky they weren't damaged!!”

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Posted 4 years ago

“The flowers were nice but the roses did not last the week so the recipient was disappointed with her gift. She likes the cake and the gerbera flowers.”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Ordering was easy. Had order confirmation. Thats last I heard from Bunches. No update on day of delivery to say the flowers had be delivered. Had to rely on person receiving them to say thank you. Not good if you are sending them as a anonymous sender. In instance of charity”

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Posted 4 years ago

“Nice flowers but didn't arrive on close day”

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Posted 4 years ago

“I ordered two deliveries of flowers on the same day. One arrived on the Saturday as requested and the other arrived on the Monday. It states delivery is not guaranteed for the day requested but usually the following day, which I would have expected to be the Sunday. However the postal service used was royal mail and they don't deliver on Sundays . For this reason I don't understand why they offer delivery for a Sunday when this isn't possible. My daughter was over the moon with them , but I think the Alstromeria was either past its best or suffered in the delay as it had yellowing leaves.”

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Posted 4 years ago

“The flowers, cake and small card were lovely. However the box was damaged as the delivery driver threw it over my gate rather than ringing the bell.”

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Posted 4 years ago

“Sent as a Birthday surprise to a dear friend, but she informed me that they looked half dead. Flowers did revive after following instructions but I just felt a bit disappointed Not sure how long they lasted”

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Posted 4 years ago

“Good flowers, shame no card was delivered with the flowers my parents didn’t know who they were from”

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Posted 4 years ago

“I saw the flowers that I sent this time and was disappointed with them. I am always very satisfied with your service and before the first lockdown, used to see the flowers my Mum received which I was happy with.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Not impressed at all that I ordered the flowers to come the day before my mums birthday They didn’t arrive until the afternoon but they flowers they’re selves were really nice and she loved them so not gonna complain that much .”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that you are disappointed that the flowers arrived later in the afternoon. We do advise in our delivery terms that the flowers will arrive between 8am-6pm. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Quality of the flowers were great but was really disappointed that even though they were ordered 2 weeks prior to the date I wanted them delivered they didn’t arrive until the next day.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Delivered a day later than requested date”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers arrived on time and they were in good condition but the chocolate cake which was meant to be included was missing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear cke was missing from your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 , we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I am unable to write a review as there is severe illness in the family and the recipient of my flowers is too exhausted to let me know what she thought of the flowers.Please ignore the star rating.”

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Posted 4 years ago

“Disappointed as seeds instead of chocolates with the flowers”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you are unhappy that we are not providing free chocolates with our gift, We stopped our free chocolate gift in 2017, however we do provide alternative free gifts with our flowers. At the moment these are seeds that can be planted to brighten up these winter months. Kind Regards - Bunches

Posted 4 years ago

“Easy to order, delivered on time, but the bouquet died within 2 days...not really happy”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Meh.. not as pretty as the picture. Sad really as they were a gift for someone.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I made 2 orders. BOTH arrived the day after I had booked ...it was not clear that this was a two day delivery at the onset so both of my birthdays got their flowers late. Actual flowers were very nice . Just be careful of the dates when you order.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Have used for years and always had great service.Sad to now find different delivery system and charge for delivery on flowers.will still use as great flowers”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews